Loyalty programs
Opinion
Opinion
What we know so far about Qantas’ frequent flyer overhaul
Here comes my speculation on Qantas’ new strategy and what it will mean for your reward flying.
- by Nicole Pedersen-McKinnon
Latest
Regional Express to launch loyalty program ahead of AGM
Rex is preparing to launch its loyalty program while scrutiny intensifies on bigger rival Qantas.
- by Amelia McGuire
Analysis
Analysis
Road test: OnePass’ enhanced Flybuys reward points offer
The loyalty reward scheme of outlets such as Officeworks and Bunnings has increased its rewards points, but is it worth the fee?
- by John Collett
Opinion
Opinion
Loyalty a burden as faithful customers are taken for a ride
Loyalty may have long been prized as a virtue, but customers often pay a heavy price for their fidelity, thanks to the “loyalty tax”.
- by Victoria Devine
Analysis
Credit cards
How NAB’s card with Flybuys bonus stacks up
NAB is offering bonus points for new customers of its Rewards Signature credit card, but how good a deal is it?
- by John Collett
Loyalty wars: Retailers reap rewards of membership frenzy
Myer has expanded its loyalty program reach with an Amex tie-in, as big brands report their membership programs are growing fast.
- by Emma Koehn
‘Arrogant’: When a Qantas Club ‘lifetime’ membership card isn’t actually for life
When Catriona Wilson opened the mail and received her new Qantas Club membership card, it included an unexpected – and welcome – detail.
- by Tom Cowie
Opinion
Opinion
Crunching the numbers: Are rewards schemes worth it?
Are you better off giving all your business to one loyalty scheme and trying to maximise the payback? Or shopping around for the cheapest prices?
- by Joel Gibson
Service with a smile: Virgin seeks to seize on Qantas' stumbles
Virgin frequent flyer program Velocity CEO Nick Rohrlach believes Virgin’s efforts to reinvent itself as a “new airline” is going under-recognised.
- by Jessica Yun
Virgin boss banks on in-person meetings for business travel take-off
Virgin Australia boss Jayne Hrdlicka wants you to have face-to-face meetings amid the rollout of a new frequent flyer program for business travellers.
- by Jessica Yun
Opinion
Coles Supermarkets
How to get the best out of supermarket loyalty programs
One savvy shopper saved almost $1400, or 10 per cent of the total cost, on her groceries last year.
- by Joel Gibson