A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee? /r/talesfromretail
This is a short one, but a very weird one nonetheless lmao.
I had a guy walk in with an annoyed look on his face, like he was already beefing with me before he even saw me.
I gave him the usual greeting and asked how I could help him. He was just staring towards someone standing at the elevator, and took a second to respond to me.
He asks, “is that a service animal?” And he points to the guy at the elevator then our “No Pets (except service animals)” sign. From where I was, I couldn’t see the animal. But I said “If they have a pet, I’m sure it is a service animal.”
Then he says “Do you guys allow smoking?” And I say no, and he immediately says “so you allow pets that aren’t service animals, but no smoking?”
And I’m just like “Once again, I’m sure that is a service animal.”
I didn’t check the person in and I couldn’t see the animal, but I highly doubt someone is just walking a pet through our lobby when they know they can’t have one.
The whole interaction was just a bit surreal. It was like he was annoyed at me from an earlier conversation, but we had never spoke before. He started that conversation with context that I didn’t have.
I immediately recognized he was confrontational though and wasn’t having it.
After informing him of the no smoking policy, he says “Okay, alright.” And just leaves.
I went to the back to look at the cameras to see the dog. It wasn’t wearing a service vest (I know it’s not required), but it had a handkerchief typing thing around its collar. It was sitting down, making no noise, and attentive to the owner. Even when a second person walked up to the elevator. When the owner started walking, the dog walked too.
Based on that behavior alone, it was clearly a well trained animal.
Just a very strange interaction. Right after that I got a lovely couple doing a state road trip. They had everything planned out and organized. No hassle at all, and made good conversation.