CAREERS

We are seeking a Customer Success Manager to join our team. This role is responsible for supporting users of MapLight’s campaign finance, lobbying, and ethics disclosure software as we expand to new states and cities. This position is full-time and remote within the U.S. The position requires occasional travel such as for staff retreats or to visit customers, currently estimated at 2 - 4 weeks per year.

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In this role you will:

• Establish customer success policies and practices

• Establish and maintain customer relationships, through onboarding, implementation, and retention

• Respond to customer inquiries via phone, email, and video conference with a focus on providing accurate and timely information

• Collaborate with team members to find solutions to complex customer problems

• Gather and analyze customer feedback to gain insights into customer needs, preferences, and pain points

• Conduct user webinars, trainings, and demos

• Develop and maintain customer success content and user manuals

• Assist with sales initiatives, contributing understanding of customers’ needs

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Qualifications:

• Excellent oral and written communication skills

• Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

• 3-5 years of experience in customer success or a related role is strongly preferred

• Willingness to develop detailed expertise in campaign finance, lobbying, ethics, and other areas of MapLight’s work

 

Candidates who are a good fit for this position will be highly organized and enjoy keeping track of details. 

 

Salary & Benefits

This position is full-time and remote within the U.S. The salary for this position is $80,000 to $100,000 depending on experience. This position includes a generous benefits package that includes paid vacation, health, dental, and vision insurance, and retirement matching. 

 

To Apply

To apply, please send a cover letter and resume to jobs@maplight.org with "CSM - [First name][Last name]" as the subject line. If you have questions or require accommodation in the scheduling, interviewing, or hiring stage, please send us an email at jobs@maplight.org.

 

About MapLight

We welcome and value a diversity of lived experiences and perspectives that will help further the democracy-oriented work we do. As such, MapLight is committed to an inclusive workplace in all aspects of employment operations; from recruiting, hiring, promoting, training and professional development, compensation, benefits, to discipline, and terms of employment. We know that research shows some applicants – more often underrepresented applicants – downplay their skills. If your experience doesn’t exactly match the qualifications listed but you can shine in this role, we want to hear from you. Please apply and tell us why you’re the right person for the job!

 

MapLight does not discriminate on the basis of race, color, religion, creed, age, sexual orientation, gender identity or expression, marital status, country of origin, citizenship, ancestry, genetic information, physical or mental disability, military or veteran status, political affiliation, exercising one’s right to family care and medical leave, medical condition, including pregnancy, childbirth, breastfeeding and related medical conditions, or any other category protected by local, state, or federal laws. We are not offering U.S. visa sponsorship at this time. Black & Indigenous people of color, immigrants, LGBTQI+ individuals, folks with disabilities, neuro-diverse people and formerly incarcerated people are highly encouraged to apply.

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