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  • Free shipping UK orders over £35

  • International delivery

  • Payments accepted in 15 currencies

  • Packaging from responsible sources

  • Established 2001

  • 1M+ products physical and digital

  • Built-in web player

  • Safely & securely packaged

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Help and FAQs

Ordering, Returns & Refunds

  1. Can I obtain a refund for a download?
  2. My order has been damaged in the post.
  3. I have ordered a download instead of a physical CD; what do I do?
  4. I ordered an incorrect version of a product
  5. I would like to change or cancel my order.
  6. Which payment methods do you accept?
  7. Can I place my order over the phone?
  8. Returning an unwanted item
  9. Do I need an account with Presto Music?
  10. Do you offer digital sheet music?
  11. The wrong item has arrived.
  12. Did you forget something email
  13. Would you like to upgrade your shipping/ add a item to a order?

Despatch & Delivery enquiries

  1. Can I track my parcel?
  2. I have only received part of my order - is there a problem?
  3. My order is taking longer than I expected to arrive.
  4. What are your shipping and delivery charges?
  5. When can I expect to receive my order?
  6. When is a pre-order shipped?
  7. When will my order be processed and despatched?
  8. Chasing your delivery because of Royal Mail issues

Download Enquiries

  1. Which audio playing software should I use?
  2. Is a booklet included in all digital downloads?
  3. If my connection goes down while I'm downloading can I try again?
  4. Do I get the cover art?
  5. CPGZ problem with ZIP files on Macs.
  6. How do I download my purchased products?
  7. Can I make copies of my downloads?
  8. Do you have a download manager?
  9. The item I want is only showing as a download, but I would like the CD.
  10. Do I have to download immediately after purchasing?
  11. Do your downloads have DRM (Digital Rights Management) or other restrictions on how they can be used?
  12. My download is faulty
  13. How do I download music from Presto Music?
  14. What's the difference between MP3 and FLAC?
  15. Can I download directly to my iPad/tablet/smartphone?
  16. How do I add music to my iTunes library?
  17. Can I retrieve my previously purchased download files?
  18. What do I need to play HD downloads?
  19. How do I edit the metadata tags on my downloaded files?
  20. How long will it take to download a track?
  21. Working with FLAC files
  22. What is a ZIP file and how do they work?
  23. My computer says the file name of my ZIP file is too long!

Streaming

  1. Why aren't some of my purchases showing in collection/purchased in the Presto streaming app?

Other FAQs

  1. Can you give me contact details for a particular artist or composer?
  2. Can you give me permission to use recorded music for my event/ceremony?
  3. Can you give me permission to use the cover of an album?
  4. Can you recommend a recording of a particular work?
  5. I disagree with a review posted on your site.
  6. I'm a journalist. Can you send me a press/promotional copy of a CD or a book to review?
  7. I'm an artist; would you be interested in releasing my recordings?
  8. I've heard rumours about a future release; can you confirm?
  9. I've spotted a mistake in a product listing.
  10. The recording I want has been discontinued; can you obtain a second-hand copy?
  11. Why does a particular performer not have a listing on your artist page?
  12. Why don't you offer discs by a particular label?
  13. Why isn't an album I want available in my country?

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