Dialogflow
Create state-of-the-art conversational agents with Google AI. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard). Includes built-in integrations for gen AI features in Vertex AI Search and Conversation.
New customers get $300 in free credits to spend on Dialogflow.
Support rich, intuitive customer conversations, powered by Google's leading AI
One comprehensive development platform for chatbots and voicebots
Join a community of over 1.5 million developers building with Dialogflow
Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution
Spin up agents with a few clicks using Vertex AI Search and Conversation from the Dialogflow UI
Benefits
Interact naturally and accurately
Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.
Build quickly, deploy universally
Reduce development time from days to minutes with generative AI, visual builders, and prebuilt agents. Then easily deploy across your customer experience channels, including web, mobile, and messaging services.
Manage and scale with ease
Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.
Key features
Key features of Dialogflow CX
Generative AI agent
Spin up agents with just a few clicks using Vertex AI Search and Conversation and Dialogflow. Connect your webpage or documents to your Dialogflow CX agent and leverage foundation models for generating responses from the content, out of the box. You can also call a foundation model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.
Visual flow builder
Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.
Omnichannel implementation
Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms, including web, mobile, and messenger, and with telephony partners, such as Avaya, Cisco, Genesys, and NICE.
State-based data models
Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow. Add generators and generative fall-backs to increase the content coverage and handle in-flow “chit-chat” without expensive, complex training.
End-to-end management
Take care of all your agent management needs, including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares.
Customers
Learn from customers using Dialogflow
What's new
What's new
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Documentation
Technical resources
Dialogflow CX basics
Dialogflow CX quickstarts
Dialogflow ES basics
Dialogflow ES quickstarts
Get started with Vertex AI Search and Conversation
Not seeing what you’re looking for?
Use cases
Use cases
Voicebots for customer service
Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks, such as scheduling appointments, answering common questions, or assisting a customer with simple requests.
Chatbots for B2C conversations
Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.
Editions
Dialogflow CX
Dialogflow ES (Essentials)
Multilingual support: engage with your global user/customer base
Multilingual support: engage with your global user/customer base
30+ languages and variants supported
30+ languages and variants supported
Analytics: gain insights into agent performance and customer engagements
Analytics: gain insights into agent performance and customer engagements
Advanced performance dashboards
Data export to custom dashboards
State-based visualizations
Performance dashboards
Data export to custom dashboards
Omnichannel integration: build once, deploy across your contact center and digital channels
Omnichannel integration: build once, deploy across your contact center and digital channels
Integration across digital channels, including web, mobile, messenger, and others
Advanced one-click telephony integration
Integration into popular channels, such as Google Assistant, Slack, Twitter, and others
One-click telephony integration
Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases
Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases
9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, and more
Advanced AI: take advantage of best machine learning models developed by Google Research
Advanced AI: take advantage of best machine learning models developed by Google Research
State-of-the-art BERT-based natural language understanding (NLU) models
Cutting-edge speech recognition and speech synthesis models
Standard high-quality natural language understanding (NLU) models
Cutting-edge speech recognition and speech synthesis models
Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
Reduce development time by 30% with an intuitive visual builder for visual state machine
Form-based bot builder
State-based models: switch between topics and manage complex flows with ease
State-based models: switch between topics and manage complex flows with ease
Reuse intents and intuitively define transitions and data conditions
Flat data model for simple use cases
Supplemental questions: handle deviations in conversations, then gracefully return to the main flow
Supplemental questions: handle deviations in conversations, then gracefully return to the main flow
Models capable of easily defining and detecting minor conversation detours
Not supported
Native IVR settings: optimize for Contact Center AI deployments
Native IVR settings: optimize for Contact Center AI deployments
Supports settings such as DTMF, live agent handoff, barge-in, speech timeouts
Not supported
Flow-based modules: manage your agents easily and work on independent flows simultaneously
Flow-based modules: manage your agents easily and work on independent flows simultaneously
Supports up to 20 independent conversation flows with 40,000 intents
Shared intents and training phrases across flows
Supports up to 10 sub-agents with as many as 20,000 intents
Intents and training phrases not shared across sub-agents
Testing: evaluate the quality of your agents to uncover bugs and prevent regressions
Testing: evaluate the quality of your agents to uncover bugs and prevent regressions
Advanced multi-turn simulator
Create and manage test cases for continuous evaluation
Standard simulator
Test cases not supported
End-to-end management: take care of all your agent management needs inside Dialogflow
End-to-end management: take care of all your agent management needs inside Dialogflow
Flow-level versions and environments support for testing and deployment
Experiments and traffic-splitting natively supported
Basic versions/environments support
Experiments and virtual agent evaluation not supported
Speaker ID: leverage biometric voice identification to identify and verify users
Speaker ID: leverage biometric voice identification to identify and verify users
Quickly identify users with just their voice
Increase security with an extra layer of verification
Reduce user frustration by eliminating pins and passcodes
Not supported
Dialogflow CX
Multilingual support: engage with your global user/customer base
30+ languages and variants supported
Analytics: gain insights into agent performance and customer engagements
Advanced performance dashboards
Data export to custom dashboards
State-based visualizations
Omnichannel integration: build once, deploy across your contact center and digital channels
Integration across digital channels, including web, mobile, messenger, and others
Advanced one-click telephony integration
Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases
9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
Advanced AI: take advantage of best machine learning models developed by Google Research
State-of-the-art BERT-based natural language understanding (NLU) models
Cutting-edge speech recognition and speech synthesis models
Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
Reduce development time by 30% with an intuitive visual builder for visual state machine
State-based models: switch between topics and manage complex flows with ease
Reuse intents and intuitively define transitions and data conditions
Supplemental questions: handle deviations in conversations, then gracefully return to the main flow
Models capable of easily defining and detecting minor conversation detours
Native IVR settings: optimize for Contact Center AI deployments
Supports settings such as DTMF, live agent handoff, barge-in, speech timeouts
Flow-based modules: manage your agents easily and work on independent flows simultaneously
Supports up to 20 independent conversation flows with 40,000 intents
Shared intents and training phrases across flows
Testing: evaluate the quality of your agents to uncover bugs and prevent regressions
Advanced multi-turn simulator
Create and manage test cases for continuous evaluation
End-to-end management: take care of all your agent management needs inside Dialogflow
Flow-level versions and environments support for testing and deployment
Experiments and traffic-splitting natively supported
Speaker ID: leverage biometric voice identification to identify and verify users
Quickly identify users with just their voice
Increase security with an extra layer of verification
Reduce user frustration by eliminating pins and passcodes
Dialogflow ES (Essentials)
Multilingual support: engage with your global user/customer base
30+ languages and variants supported
Analytics: gain insights into agent performance and customer engagements
Performance dashboards
Data export to custom dashboards
Omnichannel integration: build once, deploy across your contact center and digital channels
Integration into popular channels, such as Google Assistant, Slack, Twitter, and others
One-click telephony integration
Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases
40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, and more
Advanced AI: take advantage of best machine learning models developed by Google Research
Standard high-quality natural language understanding (NLU) models
Cutting-edge speech recognition and speech synthesis models
Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
Form-based bot builder
State-based models: switch between topics and manage complex flows with ease
Flat data model for simple use cases
Supplemental questions: handle deviations in conversations, then gracefully return to the main flow
Not supported
Native IVR settings: optimize for Contact Center AI deployments
Not supported
Flow-based modules: manage your agents easily and work on independent flows simultaneously
Supports up to 10 sub-agents with as many as 20,000 intents
Intents and training phrases not shared across sub-agents
Testing: evaluate the quality of your agents to uncover bugs and prevent regressions
Standard simulator
Test cases not supported
End-to-end management: take care of all your agent management needs inside Dialogflow
Basic versions/environments support
Experiments and virtual agent evaluation not supported
Speaker ID: leverage biometric voice identification to identify and verify users
Not supported
Pricing
Pricing
Dialogflow is priced monthly based on the edition and the number of requests made during the month.
New customers receive a $600 credit for a $0 trial of Dialogflow CX. This credit is automatically activated upon using Dialogflow CX for the first time and expires after 12 months. This is a Dialogflow-specific extension of the Google Cloud $0 trial.
Partners
Partners
Integrate Dialogflow into your contact center and channels with our trusted partners.
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