Version: 3.0 Global
Privacy Policy
Effective Date: January 1, 2023
Universal Music Group
is the world leader in music-based entertainment. We are the home for music’s greatest artists, innovators, and entrepreneurs. As digital technology
refashions the world, our unmatched commitment to lead by developing new
services, platforms, and business models for the
delivery of music and related content empowers innovators and allows new
commercial and artistic opportunities to flourish.
As part of this mission, Universal Music Group operates websites,
applications, stores, and other services (which we refer to in this privacy
policy as "Apps") to help our artists stay connected with fans in new
and exciting ways.
This privacy policy
describes Universal Music Group's data practices, including the collection,
use, and sharing of data through Apps that link to this privacy policy, along
with the choices and rights you have to control
those data practices.
WHO WE ARE
Apps that link to this
privacy policy are operated by Universal
Music Investments, Inc., located at 2220 Colorado Ave, Santa Monica, CA 90404. As used in this policy, "UMG,"
"we," and "our" refers to this entity, who acts as a data
controller and is responsible for the processing of personal data by the Apps
under applicable privacy and data protection laws.
Other entities in the Universal Music Group family of companies may
receive or process data in connection with the operation of the Apps, including
UMG Commercial Services, Inc., UMG Recordings, Inc., and UMG
Recordings Services, Inc., each of which is also located at 2220 Colorado
Ave, Santa Monica, CA 90404. Where applicable, each of these entities
separately makes the disclosures in this privacy policy.
Apps may be operated on behalf of artists and/or partners who may
process personal data in connection with the Apps. In such cases we will
disclose the relevant third parties on the Apps and/or at the point of data
collection.
CONTACT US
Questions or comments about this privacy policy, our data practices, or
requests regarding your privacy rights may be submitted through our Privacy
Request Form by clicking here. We are only able to respond to requests related to
our data practices through this form.
ALL
NON-PRIVACY QUESTIONS: Please see this FAQ regarding how to
contact UMG with questions or requests not related to our privacy practices or
your privacy rights.
You may also contact UMG’s Data Protection Officer, by writing to
Universal Music Group (ATTN: “Data Protection Officer”), 2220 Colorado Ave,
Santa Monica, CA 90404 USA.
INFORMATION WE COLLECT
In our operation of the Apps, we collect the following categories of
data:
Category of
information |
What may be
collected |
How it is collected,
where applicable |
Information you choose to provide via the App or through other
interactions with UMG, such as e-mail, social media, SMS, telephone, or other
methods |
·
your name, ·
country of
residence, ·
e-mail address, ·
phone number, ·
login information,
including certain social media profile information if you login with a social
media account, ·
gender, ·
age or date of
birth, ·
payment card
information, ·
billing and/or
shipping address, ·
clothing sizes or
similar physical descriptions, ·
personal
description, ·
photographs or
images, ·
comments. |
·
Forms you fill out
on our App, including subscribing to direct marketing, creating an account,
searches, or linking a social media account, ·
Correspondence with
us (e-mails, phone transcripts or otherwise); ·
Purchases or orders
placed on the App; ·
Participation in
forums, chats, or other social media functions on the App; ·
Entering a
competition, promotion, or survey; ·
Reporting a problem
on the App or requesting support. |
Information collected through your use of an App |
·
IP address and network information, ·
location (based on
IP lookup), ·
user agent
string including browser and OS version, ·
language and time
zone, ·
identifiers set by
cookies or similar tracking information (see cookies disclosure below), ·
unique device identifiers
and hardware version, ·
page response times,
·
download or content
errors, ·
page interaction
information (such as scrolling, clicks, and mouse-overs, length of visit,
pages viewed), ·
methods used to
browse away from the page. |
Visiting our App or interacting with us |
Information collected from third parties |
·
name, ·
age or birthdate, ·
address, ·
phone number, ·
gender, ·
household income, ·
device OS, ·
brand affinities, ·
consumer profile
category, ·
music intent scores, ·
music concert spend
category, ·
music genre
interests. |
Consistent with applicable laws, we may match and supplement
information you provide, such as your email address or phone number, with
data held by third party data providers or data brokers. |
HOW YOUR INFORMATION MAY BE USED
We may use information we collect to:
· Respond
requests and/or queries, including customer support queries,
· Fulfil orders,
process payments, and provide order-related updates,
· Send requested
marketing communications via email, SMS, or direct messages,
· Advertise our
products or the products of third parties that we believe may be of interest,
· Create
segments of users with similar features for ad targeting or seeding lookalike
audiences,
· Operate,
measure, and audit online advertisements,
·
Build user profiles to assist us in understanding your
interests, create marketing or advertising segments, and predict likely sales, marketing, or advertising outcomes,
·
Train
AI or machine learning models that analyze or predict sales, marketing, or
advertising outcomes,
·
Personalize
and improve our Apps, products, and services,
· Administer
promotions, contests, or sweepstakes,
·
Operate
and administer our Apps, including troubleshooting, data analysis, testing,
research, statistics, and other internal operations,
·
Manage
your access to our Apps, including notifying you of changes to the Apps,
·
Analyze
usage of our Apps,
·
Secure
our Apps and prevent fraud or other illegal activities,
· Resolve
disputes and/or enforce our agreements,
· Comply with
legal and regulatory obligations.
HOW YOUR INFORMATION MAY BE SHARED
In compliance with applicable laws, we may share information about you
with third parties to facilitate the uses described above, including:
· Our affiliates
and joint venture partners that we have now or may have in the future,
· Our business
partners, suppliers, agents, and sub-contractors who provide services on our
behalf;
· Relevant UMG
artists and/or their representatives,
· With other users
where you leave comments or otherwise contribute content to an App,
· Advertisers,
advertising networks and social networks,
· As part of an
actual or potential corporate sale, merger, or acquisition, or other transfer
of all or part of UMG,
·
Pursuant
to a subpoena, court order, governmental inquiry, or other legal process or as
otherwise required by law, to protect our rights or the rights of third
parties, or to protect the safety or security of any person or entity, or
· With your
consent or as otherwise disclosed at the time of data collection or sharing.
STORAGE AND RETENTION OF INFORMATION
We will retain the information we collect in accordance with applicable
laws and as reasonably necessary for our processing purposes set out under this
privacy policy, including resolution of disputes, enforcement of agreements,
securing the Apps, and to comply with our legal obligations. When personal data
is no longer necessary for our purposes we will delete or deidentify the data.
We will also take steps to ensure that the information we collect is treated
securely and in accordance with this Privacy Policy. We have put in place
technical and organisational procedures designed to safeguard the information
we collect.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we will do our best to protect the information we
collect, we cannot guarantee its security.
DIGITAL ADVERTISING
We use third party partners to enable targeted
advertising on third-party social media platforms, websites, and mobile apps. These
companies collect information through our Apps to target users and serve ads. Some of these ads may be personalized, meaning that
these ads are intended to be relevant to you based on information the companies
collect or receive about your use of our App and third-party sites and apps
over time, including through the use of cookies and
other tracking technologies.
Visit
the DAA Webchoices tool
at www.aboutads.info to learn more
about targeted advertising and how to opt out of targeted advertising by
companies participating in the DAA self-regulatory program. If you delete your cookies or use a different
browser or mobile device, you may need to renew your
opt-out choices exercised through the DAA Webchoices
tool.
To opt-out of
targeted advertising in mobile apps by companies participating in the DAA’s AppChoices program, you can download that app onto your
device from https://youradchoices.com/appchoices. You can also limit data collection
and use by third parties for targeted advertising in your mobile device
settings, where available.
Note
that electing to opt out will not stop advertising from appearing in your
browser or applications. It may make the ads you
see less relevant to your interests.
CHILDREN
Our apps are not directed toward children (as defined by local law) nor
does UMG knowingly collect information from children (as defined by local law)
without parental consent except where in compliance with applicable laws.
YOUR RIGHTS
You may have
certain rights regarding our processing of personal data about you. These
rights may include access to, rectification, erasure, and/or portability of
your personal data. You can exercise these rights by contacting us as described
in the “Contact” section. We may take steps to verify your identity before completing
your request. Our verification measures vary based on the risk to the individual
and may involve confirming access to the relevant email account, providing a
government-issued ID or other identification documents, or providing other
account details or information that indicates a valid request.
You may also be
entitled, in accordance with applicable law, to lodge a complaint with a
supervisory authority if you consider that our processing of your personal data
infringes applicable law.
Specific
information regarding rights related to data processing of European data and
personal data about residents of California, Colorado, Virginia, Connecticut,
and Utah can be found on our US
State and European Rights page.
CHANGES TO OUR PRIVACY POLICY
Any material changes we may make to our privacy policy in the future
will be posted here. Please check back frequently to see any updates or changes
to our privacy policy.
COOKIES
Our Apps use cookies and other similar technologies to
improve your experience and support targeted advertising. For the purpose of this Cookies Policy, cookies, and other similar technologies (like scripts,
plug-ins, tags, device fingerprints, Local Stored Objects, beacons, and pixels)
are all referred to as “cookies.”
You can find more
information about the cookies and other tracking technologies we use, the
purposes for which we use them, and make certain choices about cookies through
the cookie choices tools available on our Apps.
Most internet browsers are automatically set up to accept cookies.
However, if you want to refuse or delete any cookies (or similar technologies),
please refer to the help and support area on your internet browser for instructions
on how to block or delete cookies. Please note you may not be able to take
advantage of all the features of our App, including certain personalised
features, if you delete or disable cookies.
For more information on managing cookies, please go to www.allaboutcookies.org, or visit www.youronlinechoices.eu which has
further information about behavioural advertising and online privacy.