Reuters News 12+

Don't update if you prefer a more compact layout

I made the mistake of updating without researching the new version first. The previous version had a much more compact layout without huge pictures, and you could easily scroll through the articles. The new layout has huge pictures, and you have to scroll a lot and click on different tab sections to see the articles. Even with text-only mode selected, each headline still takes a large amount of space, and only a few headlines are displayed in each section before you have to click "more", which takes you to a page that's once again filled with pictures. Basically, text-only applies to the Home page only, and even then, there are still enormous ads with pictures. It would be much better if text-only applied to everything except for individual articles.

With the new version, you have to scroll and click A LOT to see the articles, which is painful. For me, the old version was much better, where I could see a large amount of headlines at-a-glance. I wish I hadn't updated. I've now switched to using a prominent competitor's app which has a more compact layout, though not as good as the previous version of this app.

Developer Response ,

Thank you for your comment! We greatly value providing the best quality app. The development and product teams will continue to look into better ways to make improvements. We hope to thrill you with a better experience in the future and keep you as a loyal user.

Video never plays

I have used the app for years; and suddenly videos no longer play. I try to watch in my home on WiFi, or anywhere and the app just has an error where the video should be, claiming the signal is too weak so only audio will render. I have a strong signal, and no issue with any other video players. I looked to see if there is a setting on the app for video quality; there is not. This is ridiculous, and very annoying.

This used to be my go to app for a daily briefing, and I’ve tried to be satisfied with audio only; I am not. The stories are written for video, so refer to the video image without describing it as would be done for audio only by design.

Please set the video quality threshold to a reasonable, realistic setting, or give me the control to set it myself. I never had a problem watching your videos before this restriction was added. This makes the app subpar.