Bans and mutes can be avoided by following the RuneScape rules and Terms and Conditions.
Appeal a ban or mute
You can appeal an offence if you believe it was applied incorrectly:
- Log in to Account Status in your account settings
- If the offence is appealable, click 'Appealable'
- Submit the appeal
Offences can be appealed once, if your appeal is denied the decision is final.
Unappealable offences
Where a ban or mute is unappealable, it means that the Player Support team have already performed a thorough review to confirm that the offence is correct and that the account's user is liable for the activity, so no further appeal is invited.
APPEAL AN OFFENCE
Response ETA: Up to 7 days
Check your Message Centre for a reply