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tl:dr; Rant. I want to be a happy Tesla owner but my process has just been absolutely miserable from the moment I decided to purchase and it is 100% on Tesla having terrible customer service.
I’m guessing there are a number of posts out there, but can we spend a minute talking about just how awful Tesla’s customer service is?
I purchased a brand new Model Y over 45 days ago and have still not gotten my permanent tags. I purchased in a different state (GA) and live in SC. Nobody told me that because Tesla doesn’t have a dealership in SC, there’s a whole insane process they have to go through where they send have to send the paperwork to NC (not even my home state) to have a middle man deal with it there THEN send it to SC to have it dealt with there.
I recognized that my tags were going to expire a week before they did, so I figured it was time to start contacting Tesla. I left several phone messages, texted the phone number I have for service, got zero replies until 2 days ago. Now my tags are expired and I can’t drive my vehicle and Tesla is just finally getting around telling me about this process. It seems very unfair that they withhold so much communication on the front end.
I’ve really wanted this process to be a smooth one, but from minute one Tesla customer service has just been the worst! For the amount of money we are paying for their vehicles, it seems absolutely insane to me that they are allowed to get away with such poor management of their products and customers. I won’t even get into the fact that I brought a brand new vehicle and it drove off the lot with a major malfunction, that took a month just to get that sorted.
I just really wish Tesla would listen to their customers and do something about their very lackluster customer service. I’m not looking for special treatment at all, just being treated as a fair rational human being the same that I try to treat everyone. I’ve bought several vehicles from dealerships before and at every single one of them I’ve had the “red carpet” rolled out. They make the buyer feel that they are so thankful and grateful for your business. Tesla, on the other hand, acted like I was an inconvenience to them buying a vehicle from minute one. Not one person has asked me if I was satisfied with my experience so far, and when I politely let them know (without prompt) I’m unhappy with their non-existent service, they simply say sorry but there’s nothing we are able to do. Ugh.
Sorry, rant over. Does anyone else have such bad experiences with them?