I’m aware some Lexus dealerships go above and beyond to make new and returning owners feel like a welcomed guest, such as gift bags or personalized items. Lexus uses this predictive hospitality mindset called omotenashi. Has anyone here experienced any of this when working with a Lexus dealership or taking delivery of their vehicle?
I asked what room there was to negotiate down the price and then the lady opened some spreadsheet on her computer and showed me multiple pages of people on the waitlist for an RX.
Offered me 5.5% financing. I said i would like to pay cash now. Said the price was non negotiable and they would make more on people financing anyways.
Also the wait was 4 months. And they didnt even have that model for a test drive.
Had a great experience all together. Am I the only one thinking there is a giant bubble right of people buying things they can't afford?
Guess I'll wait.
Originally posted in r/legaladvice but posting a slightly shorter version here in hopes of getting some relatable experiences and advice.
Recently purchased a new car at a dealership in California. The car had some paint damage but the dealership disclosed it to us (per CA vehicle code 9991/9992) and showed that it was properly fixed. Wife and I didn't notice the damage so we continued with the purchase.
After signing the contract, but before leaving the lot, my wife noticed there was a rip on the leather on two door handles. We notified the Salesman and they gave us a Due Bill stating the dealership would be responsible for the repair on the two doors. The Due Bill specifically states there would be a leather repair for the driver/passenger side door.
Dealership repaired it but looks poorly done and temporary. The leather had some sort of leather plaster (?) that was placed on top and smoothed out so you can see where the texture of the original leather meets the repaired part.
Dealership stated it was difficult to repair because of the location of the damage. Apparently it would require the dealership to order the entire door panel and perform a full replacement because the leather itself was molded to the door. We weren't happy with the repair so he said he'd talk to the manager to see if anything could be done.
Salesman came back and said they wanted to wait for a brand new car with matching parts and just swap door panels with the new car, or wait for the new part to arrive since they ordered one but it's on back order so it may take awhile.
It has been almost three months and the car is still not repaired. My wife and I think they're giving us the runaround until we forget about it since it looks like they haven't even ordered the part yet (inquired multiple times but given no answer) and given how close it is to the next model being released, they most likely won't have a similar vehicle to replace parts with.
We want to know what options we have to get the dealership to properly fix the leather. If we had known of this damage prior to the contract signing, we would not have purchased the vehicle at all. If it matters, most of the communication done above was through text messages so it's all in writing.
tl;dr
Car dealership sold us a new car and didn't disclose leather damage. Dealership provided a Due Bill stating it would be repaired. Later on, dealership provided a temporary repair instead of a proper repair and has been giving us the runaround for the last three months.
If I put the phev nx in hybrid mode, can it work essentially as a nx350h instead? Does this mean theoretically I can just leave it in hybrid mode and not need to charge it in order for the hybrid system to work?
As the title suggests, we have been looking at a 2016 LX570. It is at a decent price but the only snag is that it has the following claims:
$18,895.91 CAD collision right rear side $2,343.30 CAD collision rear centre
They said it was fully repaired at a province certified shop.
Does anyone with repair experience know what kind of damage this actually could be and if I should be concerned? Should we be worried about future issues like possible rust in the frame around the collision area etc?
Sorry if I posted in the wrong sub / area. Any advice would be appreciated.
I own a 2015 Lexus IS350 F sport. I took it into the Lexus dealership for the 50k mile maintenance and the tech noted that my two front shocks are starting to leak and the rear left shock is leaking as of right now. They stated that it would be $1305 to replace the rear left shock and insulator and $220 for an alignment. I was considering buying BC Racing Coilovers for my vehicle soon. Would replacing the current stock suspension with Coilovers be a fix for the issue? Not sure if my insulator would need to be replaced too or if that is part of the shock absorber system. It would be around the same price to buy the set of Coilovers for the car and get an alignment. Any help is appreciated, thanks!