Ubisoft

Hey Lads! I picked up Ubisoft plus earlier on in the year to try a few games I hadn't played before. Used it for a couple of months and decided I no longer needed it so cancelled the service in April. I could see I no longer had access to the service and my account shows that it's cancelled and the last bill was in April.

Yet, I have been charged for it in May and June. I have reached out to their 'support' and asked them to make sure it's cancelled their end and to refund the last two months which they have responded saying they won't do refunds. I'm not sure how this is exactly legal given I requested cancellation, they removed the service and are charging me for it still. On top of that, I can't get them to actually confirm if it's now been fully cancelled their end or if I'm going to be charged for it again.

I have never encountered such terrible customer service in all my life. Any ideas of what to do next?