r/GeekSquad: WE'RE HERE TO HELP

Hi. Tenured Geek Squad agent here. Now that we're running on a skeleton crew, I'm also told to cover Customer Service and the sales floor, as well as handle my appointments every 20 minutes and do all of my other Geek Squad duties. I'm now doing three departments' jobs. I'm pulled in a million different directions and end up half-assing things because of it. Haven't gotten a raise in ages. I do everything except warehouse. Is this normal now? Is my position basically "everything"? (I do NOT want to be promoted because leaders keep getting laid off.)

I've had a number of instances where I'm busy with an appointment while someone else is just waiting to pay at check-out. There is literally NO ONE to cover front lanes anymore. Sometimes people have to wait to check out because I'm with my Geek Squad appointment and there's just no one else available.

I get endlessly interrupted during my Geek Squad appointments because another customer asking me to page someone else to check them out.

Customers are pissed off and there's nothing I can do except relinquish myself of the responsibility of caring. Is this the standard business model for every store now?