Customer-obsessed science

Behind Amazon's working backwards approach
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LU, Luxembourg
Have you ever wondered how Amazon delivers timely and reliably hundreds of millions of packages to customer’s doorsteps? Are you passionate about data and mathematics, and hope to impact the experience of millions of customers? Are you obsessed with designing simple algorithmic solutions to very challenging problems? If so, we look forward to hearing from you! Amazon Transportation Services is seeking Applied (or Research) Scientists. As a key member of the central Research Science Team of ATS operations, these persons will be responsible for designing algorithmic solutions based on data and mathematics for optimizing the middle-mile Amazon transportation network. The job is opened in the EU Headquarters in Luxembourg (alternatively: Barcelona, Berlin or London), designed to maximize interaction with the team and stakeholders, but we will consider applicants with remote work requirements as well. Key job responsibilities Solve complex optimization and machine learning problems using scalable algorithmic techniques. Design and develop efficient research prototypes that address real-world problems in the middle-mile operations of Amazon. Lead complex time-bound, long-term as well as ad-hoc analyses to assist decision making. Communicate to leadership results from business analysis, strategies and tactics. A day in the life You will be brainstorming algorithmic approaches with team-mates to solve challenging problems for the middle-mile operations of Amazon. You will be developing and testing prototype solutions with above algorithmic techniques. You will be scavenging information from the sea of Amazon data to improve these solutions. You will be meeting with other scientists, engineers, stakeholders and customers to enhance the solutions and get them adopted. About the team The Science and Tech team of ATS EU is looking for candidates who are looking to impact the world with their mathematical and data-driven skills. ATS stands for Amazon Transportation Service, we are the middle-mile planners: we carry the packages from the warehouses to the cities in a limited amount of time to enable the “Amazon experience”. As the core research team, we grow with ATS business to support decision making in an increasingly complex ecosystem of a data-driven supply chain and e-commerce giant. We schedule more than 1 million trucks with Amazon shipments annually; our algorithms are key to reducing CO2 emissions, protecting sites from being overwhelmed during peak days, and ensuring a smile on Amazon’s customer lips. Our mathematical algorithms provide confidence in leadership to invest in programs of several hundreds millions euros every year. Above all, we are having fun solving real-world problems, in real-world speed, while failing & learning along the way. We use modular algorithmic designs in the domain of combinatorial optimization, solving complicated generalizations of core OR problems with the right level of decomposition, employing parallelization and approximation algorithms. We use deep learning, bandits, and reinforcement learning to put data into the loop of decision making. We like to learn new techniques to surprise business stakeholders by making possible what they cannot anticipate. For this reason, we work closely with Amazon scholars and experts from Academic institutions. We code our prototypes to be production-ready We prefer provably optimal solutions than heuristics, though we settle for heuristics when performance dictates it. Overall, we appreciate the value of correct modeling.
US, CA, San Francisco
The AWS AI Labs team has a world-leading team of researchers and academics, and we are looking for world-class colleagues to join us and make the AI revolution happen. Our team of scientists have developed the algorithms and models that power AWS computer vision services such as Amazon Rekognition and Amazon Textract. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. AWS is the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems which will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. Our research themes include, but are not limited to: few-shot learning, transfer learning, unsupervised and semi-supervised methods, active learning and semi-automated data annotation, large scale image and video detection and recognition, face detection and recognition, OCR and scene text recognition, document understanding, 3D scene and layout understanding, and geometric computer vision. For this role, we are looking for scientist who have experience working in the intersection of vision and language. We are located in Seattle, Pasadena, Palo Alto (USA) and in Haifa and Tel Aviv (Israel).
US, WA, Seattle
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Amazon Robotics, a wholly owned subsidiary of Amazon.com, empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. AR is seeking uniquely talented and motivated data scientists to join our Global Services and Support (GSS) Data Solutions and Insights (DSI) Team. DSI focuses on improving the supportability of the Amazon Robotics solutions through automation, with the explicit goal of simplifying issue resolution for AR and our global network of Fulfillment Centers. The candidate will work closely with data scientists, software engineers, Fulfillment Center operation teams, system engineers, and product managers in the development, qualification, documentation, and deployment of new - as well as enhancements to existing - models, metrics, and data driven dashboards. As such, this individual must possess the technical aptitude to interface with different data access layers for metric computation, data mining, and data modeling. This role is a 6 month co-op to join AR full time (40 hours/week) from September – December 2023. The Co-op will be responsible for: Developing and building models in AWS environment Diving deep into operational data and metrics to identify and communicate trends used to drive development of new tools for supportability Translating operational metrics into functional requirements for BI-tools, models, and reporting Collaborating with cross functional teams to automate AR problem detection and diagnostics
US, VA, Arlington
This role is available in New York NY, Arlington Virginia, Los Angeles CA, or Toronto Canada. Calling all inventors to work on exciting new opportunities in Sponsored Products. Amazon is building a world class advertising business and defining and delivering a collection of self-service performance advertising products that drive discovery and sales of merchandise. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. Sponsored Products (SP) helps merchants, retail vendors, and brand owners grows incremental sales of their products sold on Amazon through native advertising. SP achieves this by using a combination of machine learning, big data analytics, ultra-low latency high-volume engineering systems, and quantitative product focus. We are a highly motivated, collaborative and fun-loving group with an entrepreneurial spirit and bias for action. You will join a newly-founded team with a broad mandate to experiment and innovate, which gives us the flexibility to explore and apply scientific techniques to novel product problems. You will have the satisfaction of seeing your work improve the experience of millions of Amazon shoppers while driving quantifiable revenue impact. More importantly, you will have the opportunity to broaden your technical skills, and be a science leader in an environment that thrives on creativity, experimentation, and product innovation.
US, WA, Seattle
We, Brand Shopping Experiences team, are the proud owner of Brand Stores (e.g., www.amazon.com/lego), a core product offering within our advertising portfolio. Our mission is to empower brands of all sizes, both selling on Amazon and not, to tell their story in their own unique voice to consumers. Brands utilize our products to create delightful and engaging shopping experiences that assist shoppers in discovering and evaluating them as part of purchase decisions. We succeed when brands can attract and retain shopper’s attention using our products. Greater brand awareness and engagement with brands result in increased sales for the brand on Amazon. Brands utilize content and data from our products in their advertising campaigns to drive their target shoppers to our products. As the flywheel turns, our success is materialized in terms higher sales at Amazon and increasing Ad spend aimed at driving traffic to our products. We are looking for a Senior Applied Scientist to lead the generation of data driven insights that bring long term value to brands, as well as the ideation and creation of ranking models for brand content. In this role you will influence our team’s science and business strategy with your analyses. You will be expected to identify and solve ambiguous problems and science deficiencies, and to provide informed solutions based on state of the art machine learning research. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team collaborate closely with other advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Team video https://youtu.be/zD_6Lzw8raE #adpt-brand-shopping-experiences-science Key job responsibilities As a Senior Applied Scientist on this team, you will: Be the technical leader in Machine Learning; lead efforts within this team and across other teams. Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity. Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. Run A/B experiments, gather data, and perform statistical analysis. Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. Research new and innovative machine learning approaches. Recruit Applied Scientists to the team and provide mentorship. About the team The Shopping Experiences Applied Science Team (SEAS) develops and deploys into production Machine Learning Algorithms that quantify relevance, select and organize Brands’ pieces of content in different placements in Amazon.com. SEAS goal is to create engaging and enjoyable shopping experiences that incentivize Brand discovery and that foster Brand-Customer relationships.
JP, 13, Tokyo
日本の大学で機械学習や関連領域の研究に従事している学生の皆様に向けたフェローシッププログラムのご案内です。Amazon JapanのRetail Scienceチームでは、何百万人もの顧客にインパクトを与える価値あるテクノロジーに繋がるような、新しいプロトタイプやコンセプトを開発するプロジェクトに従事していただく学生を募集しています。プログラムは1ヶ月から3ヶ月の短期間のプロジェクトになります。 プロジェクトの対象となるテーマには、自然言語処理、表現学習、レコメンデーションシステム、因果推論といった領域が含まれますが、これらに限定されるわけではありません。プロジェクトは、チームのシニアサイエンティスト1名または複数名のガイダンスのもとで定義、遂行され、プロジェクト中は他のサイエンティストもメンターとしてフォローします。 学生の皆様が新しいモデルを考案したり、新しいテクノロジーを活用し実験する時間を最大化できるようにすることが目標です。そのため、プロジェクトではエンジニアリングやスケーリングよりも、プロトタイピングを行い具体的に概念実証を行うことに集中します。 また、Amazonでは論文出版も推奨しています。従事した研究開発活動の成果物として出版される論文には著者として参加することになります。 フェローシッププログラムは目黒の東京オフィスで、他のチームと一緒に行われます。Amazonは、プログラム期間中に必要なIT機器(ラップトップなど)、給与、宿泊費と通勤費を支給します。 Are you a current PhD student enrolled in a Japanese university researching Machine Learning or a related discipline? The Japan Retail Science team is looking for Fellows for short term (1-3 months) projects to develop new prototypes and concepts that can then be translated into meaningful technologies impacting millions of customers. In this position, you will be assigned a project to carry out from areas including but not limited to natural language processing, representation learning, recommender systems, or causal inference. The project will be defined and carried out under the supervision of one or more of our senior scientists, and you will be assigned another scientist as a mentor to follow you during the project. Our goal is to maximize the time you spend on inventing new models and experimenting with new techniques, so the work will concentrate on prototyping and creating a tangible proof of concept, rather than engineering and scaling. Amazon encourages publications, and you will be included as an author of any published manuscript. The fellowship will be carried out from our Tokyo office in Meguro together with the rest of the team. Amazon will provide the necessary IT equipment (laptop, etc.) for the duration of the fellowship, a salary, and a stipend to cover accommodation and commuting expenses. A day in the life チームの多くのメンバーは、午前9時くらいから10時半くらいまでの間に仕事を始め、夕方6時から7時には仕事を終えています。出席が必要なミーティングに参加していれば、勤務時間は自由に決められます。 パートタイムを希望する場合、勤務時間数は採用担当者とともに決定します。フルタイムの場合、労働時間は通常の契約通り週40時間となります。 オフィスは目黒にあり、週3回の出社が必要です。残りの2日間はリモートワーク、オフィスへの出勤いずれも可能です。 The majority of the team starts working between 9 and 10.30am until 18-19. You will have complete flexibility to determine your working hours as long as you are present for the meetings where your attendance is required. Number of working hours will be determined together with the hiring manager in case you want to pursue the Fellowship part-time. In case of full-time, working hours will be 40/week as per a standard contract. Our office is located in Meguro, and presence in the office is required 3 times/week. You are free to work remotely for the remaining two days or come to the office if you prefer. About the team 私たちのチームは、日本および世界のすべてのAmazonのベンダー企業に提供されるソリューションを支える製品を発明し、開発しています。私たちは、プロダクトマネージャーやビジネス関係者と協力し、科学的なモデルを開発し、インパクトのあるアプリケーションに繋げることで、Amazonのベンダー企業がより速く成長し、顧客により良いサービスを提供できるようにします。 私たちは、科学者同士のコラボレーションが重要であり、孤立した状態で仕事をしても、幸せなチームにはならないと考えています。私たちは、科学者が専門性を高め、最先端の技術についていけるよう、社内の仕組みを通じて継続的に学ぶことに重きを置いています。私たちの目標は、世界中のAmazonのベンダーソリューションの主要なサイエンスチームとなることです。 Our team invents and develops products powering the solutions offered to all Amazon vendors, in Japan and worldwide. We interact with Product Managers and Business stakeholders to develop rigorous science models that are linked to impactful applications helping Amazon vendors grow faster and better serving their customers. We believe that collaboration between scientists is paramount, and working in isolation does not lead to a happy team. We place strong emphasis on continuous learning through internal mechanisms for our scientists to keep on growing their expertise and keep up with the state of the art. Our goal is to be primary science team for vendor solutions in Amazon, worldwide.
US, WA, Seattle
Amazon has co-founded and signed The Climate Pledge, a commitment to reach net zero carbon by 2040. As a team, we leverage cutting-edge machine learning, smart home devices, cloud services, materials science, and more to build products that have a meaningful impact for customers and the climate. In alignment with this bold corporate goal, the Amazon Devices & Services organization is looking for a passionate, talented, and creative Applied Scientist to help invent on and apply machine learning and statistical methods to deliver products for a zero-carbon future. In this position, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting-edge products and services used every day by millions of Amazon customers. Great candidates for this position will have a passion for machine learning and statistics and will have hands-on experience working with large scale time series datasets to build models that will be an integral part of product development. You will have the deep expertise to drive the ML vision for our products and technical breadth to make the right decisions about technology, models, and methodology choices. As an Applied Scientist (AS) at Amazon, you will connect with world leaders in your field working on similar problems. On this team you will analyze and model smart home signals and contextual data to create new experiences for customers. Meeting business requirements will involve combining several different machine learning algorithms with domain knowledge into sophisticated ML workflows. You will work with large distributed systems of data and will tackle Machine Learning challenges in unsupervised learning, forecasting, user behavior and preference modeling, using modern methods such as Deep Neural Networks and others. AS’es have contributed to and are aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing the state-of-the-art for improving Amazon’s products and services. KEY RESPONSIBILITIES Analyze and extract relevant information from large amounts of data to support new experiences for customers Create novel ML/statistical approaches and apply them to achieve project goals Build ML software and algorithms that cost-effectively scale to millions of customers Work closely with other teams across Amazon to deliver platform features that require cross-team leadership Ensure the quality and timeliness of ML deliverables BASIC QUALIFICATIONS PhD in Computer Science, Electrical Engineering, Statistics, or related fields 5+ yrs. experience in applying machine learning and time series modeling for real-world problems Strong coding experience in at least one of the languages: python (preferred), C++, Java Excellent verbal and written communication skills PREFERRED QUALIFICATIONS PhD with a focus in machine learning Experience with machine learning, statistical modeling, time series forecasting Prior experience in data collection, experiment design, sensor set up and model development in cyber-physical systems and/or smart buildings Track-record of novel algorithm development, e.g. publications in one or more of the following: ICML, NeurIPS, ICLR, AISTATS, KDD, SIGIR, etc. Excellent written and verbal communication skills, and the ability to clearly articulate rigorous technical concepts and considerations to non-experts Ability to work both independently on ambiguous problems and in highly collaborative team environments
US, CA, Palo Alto
Amazon is the 4th most popular site in the US. Our product search engine is one of the most heavily used services in the world, indexes billions of products, and serves hundreds of millions of customers world-wide. We are working on a new AI-first initiative to re-architect and reinvent the way we do search through the use of extremely large scale next-generation deep learning techniques. Our goal is to make step function improvements in the use of advanced Machine Learning (ML) on very large scale datasets, specifically through the use of aggressive systems engineering and hardware accelerators. This is a rare opportunity to develop cutting edge ML solutions and apply them to a problem of this magnitude. Some exciting questions that we expect to answer over the next few years include: Can combining supervised multi-task training with unsupervised training help us to improve model accuracy? Can we transfer our knowledge of the customer to every language and every locale ? Can a focus on compilers and custom hardware help us accelerate model training and reduce hardware costs? This is a unique opportunity to get in on the ground floor, shape, and build the next-generation of Amazon Search. We are looking for exceptional scientists and ML engineers who are passionate about innovation and impact, and want to work in a team with a startup culture within a larger organization.
United States, VA, Arlington
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Sponsored Products helps merchants, retail vendors, and brand owners succeed via native advertising that grows incremental sales of their products sold through Amazon. The Sponsored Products Ad Marketplace organization optimizes the systems and ad placements to match advertiser demand with publisher supply using a combination of machine learning, big data analytics, ultra-low latency high-volume engineering systems, and quantitative product focus. Our goals are to help buyers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and to build a major, sustainable business that helps Amazon continuously innovate on behalf of all customers. We are looking for top Applied Scientists who can help us take our products to the next level who has deep passion for building machine-learning solutions; ability to communicate data insights and scientific vision, and has a proven track record of execute complex projects. As an Applied Scientist in Machine Learning, you will: Use machine learning and data analysis to deliver scalable solutions to business problems Work closely with software engineers on detailed requirements, technical designs and implementation of end-to-end solutions in production Run regular A/B experiments, gather data, and perform statistical analysis Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving Research new machine learning approaches to all aspects of the sponsored products business Location is flexible for consideration in New York City or Arlington, VA
United States, VA, Arlington
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP team's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! Does serving ads to billions of search requests daily and finding the most relevant ads for a search page from billions of ads in 10s of milliseconds excite you? The Sponsored Products Search Sourcing team owns finding the appropriate ads to surface to customers when they search for products on Amazon. We strive to understand our customers’ intent and identify relevant ads which enable them to discover new and alternate products. This also enables sellers on Amazon to showcase their products to customers, which may at times be buried deeper in the search results. Our systems and algorithms operate on one of the world's largest product catalogs, matching shoppers with products - with a high relevance bar and strict latency constraints. We are a team of machine learning scientists and software engineers working on complex solutions to understand the customer intent and present them with ads that are not only relevant to their actual shopping experience, but also non-obtrusive. This area is of strategic importance to Amazon Retail and Marketplace business, driving long term-growth. We are looking for an Applied Scientist, with a background in Machine Learning to optimize serving ads on billions of product pages. The solutions you create would drive step increases in coverage of sponsored ads across the retail website and ensure relevant ads are served to Amazon's customers. You will directly impact our customers’ shopping experience while helping our sellers get the maximum ROI from advertising on Amazon. You will be expected to demonstrate strong ownership and should be curious to learn and leverage the rich textual, image, and other contextual signals. This role will challenge you to utilize cutting-edge machine learning techniques in the domain of predictive modeling, natural language processing (NLP), deep learning, reinforcement learning, query understanding, vector search and image recognition to deliver significant impact for the business. Ideal candidates will be able to work cross functionally across multiple stakeholders, synthesize the science needs of our business partners, develop models to solve business needs, and implement solutions in production. In addition to being a strongly motivated IC, you will also be responsible for mentoring junior scientists and guiding them to deliver high impacting products and services for Amazon customers and sellers. As an Applied Scientist on this team, you will: * Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity. * Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. * Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. * Run A/B experiments, gather data, and perform statistical analysis. * Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. * Research new and innovative machine learning approaches. * Recruit Applied Scientists to the team and provide mentorship. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Team video https://youtu.be/zD_6Lzw8raE