Tuesday afternoon, near the end of my shift, I stopped by Zaxby's to grab a bite to eat. I ordered, and immediately after, an order pops up on my phone. Zaxby's going 1.5 miles for $5.50. I accepted. Our orders came up at the same time which was VERY quick. The food was fresh and hot. I remember thinking, "This is going to be a super fast delivery, Shanya!"
I get to the apartment, reach in my hot bag, and this food is steaming hot. I set it at the door, go to take a picture and the spiral of death comes up. 20 seconds later, "Something went wrong. Application encountered unknown error" or some bullshit. I don't know about you guys, but when this happens the only option is to select "Handed Order Directly To Customer". I even opened up messages and tried to send a photo that way. "Message could not not be sent" Great. I'm not restarting my phone and I didn't want to call her while standing at her door, so I knocked. Shanya comes to the door. I say, "I'm sorry, the app wasn't working so I couldn't send you a picture." I realize now this is probably what got me in trouble. She picks her food up off the doorstep and says "That's fine." I end my shift and go home.
Later that night, I log in to schedule a shift and there's a Contract Violation. Order Never Arrived. Zaxby's. I only did one Zaxby's order that day so I immediately knew who it was. I thought, "Thaaat biiitch!" Her food had to be on-point. And we even spoke to each other! I immediately submitted details via the app. I included everything in that description that I could think of. Apartment number, customer name, what she looked like, the app glitch, and told them I would be sending video.
That same night, I got my SD card out of my dashcam and used ClipChamp to piece it together. I showed the interior of the car when I pulled the food out of the hot bag. You could clearly see it was Zaxby's. I then switched to the forward facing camera which showed me walking from my car, with the food, up to the second floor where her apartment was. You could see the building number in the video. About a minute later, I come down the stairs empty handed and get in my car. After finishing the video, I called support back to request an email that I could reply to with a reference number. I replied to that email and also sent a separate email to support@doordash.com with a link to the video and the reference number in that first email from support.
Today around 4:00, the Contract Violation went away. It worked! I tried to include *everything* in this post so you guys can do this yourselves if you get a CV. I recommend getting the video sent the same day you receive the violation. It usually takes 24-48 hours to "Process" the violation, but get it in as soon as you can. Always try to park where your camera can see the address or at least a building number. I probably should have called her, but who knows if she would have answered. I have a suspicion that this person was a dasher, but I'm not sure. Shanya, if you're on this sub, shame on you. If your account isn't deactivated, I hope stray cats piss on all your future orders.
Be safe out there. Don't let the low-lifes win! And may the tips be in your favor.
