by Brooks Riley
‘Wenn möglich, bitte wenden.’
That was the voice of the other woman in the car, ‘If possible, please turn around.’ She was nowhere to be seen in the BMW I was riding in sometime in the early aughts, but her voice was pleasant—neutral, polite, finely modulated and real. She was the voice of the navigation system, a precursor of the chatbot—without the chat. You couldn’t talk back to her. All she knew about you was the destination you had typed into the system.
‘Wenn möglich, bitte wenden.’
She always said this when we missed a turn, or an exit. Since we hadn’t followed her suggestion the first time, she asked us again to turn around. There were reasons not to take her advice. If we were on the autobahn, turning around might be deadly. More often, we just wanted her to find a new route to our destination.
The silence after her second directive seemed excessive—long enough for us to get the impression that she, the ‘voice’, was sulking. In reality, the silence covered the period of time the navigation system needed to calculate a new route. But to ears that were attuned to silent treatments speaking volumes, it was as if Frau GPS was mightily miffed that we hadn’t turned around.
Recent encounters with the Bing chatbot have jogged my memory of that time of relative innocence, when a bot conveyed a message, nothing more. And yet, even that simple computational interaction generated a reflex anthropomorphic response, provoked by the use of language, or in the case of the pregnant silence, the prolonged absence of it. Read more »