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CVS

r/CVS

67

Posted by15 hours ago

sees a customer minding his own business just doing a little shopping

67

11 comments

198

Posted by22 hours ago

Hopefully no one needs any socks or underwear anytime soon… because they’ve been stolen

198

55 comments

74

Posted by

Store Manager

17 hours ago

Leaving after 9 years

I’ve been a cvs store manager for quite awhile, I can’t believe it lasted this long. I only have about a month left, it feels good to think about moving on to another job.

I liked it at first, but once CVS bought Aetna and cut front store hours down to 90 hours a week, it was all downhill from there.

Carepass isn’t a good value, no one wants it. I refuse to ask.

Self checkout saves time sometimes, but I have to help customers so many times I might as well stand up there myself.

But truck is supposed to still get put up, along with UPS work, planograms, outdates, CFR scan, pushing back room, helping More customers, clean bathrooms, clean the store, face the store, sell carepass and more. All with 90 payroll hours a week!

I think gas stations and fast food restaurants have twice as many employee hours as we do.

Anyway, rant over, thanks for listening. Goodbye cvs.

74

23 comments

13

Posted by10 hours ago

Just curious… does anyone else hang up on rude customers??

For context my coworker is a new transfer from another store and I was warning her about a lady who had come in the store earlier in the day to pick up photos and how she made my cashier cry because cashier was still pretty new and was having a hard time locating her order (depending on size we keep them in different locations) and she wouldn’t give my cashier any help other than her last name and saying “that they should be ready.”

She yelled and bitched because she said she was running late and basically insinuated that my cashier was incompetent and not cut out to run the front registers if she can’t do something as simple as finding her order. So since my cashier was so flustered, of course she didn’t realize that this lady’s order was in two packages and only gave her one.

So she called and asked to speak with a manager and when I picked up the phone she was immediately yelling and I just hung up the phone on her. (Another manager handled it when she called back and managed to get it through this lady’s head that we will not be helping her if she can’t act civil.)

So anyways I was was warning my night manager about this lady coming in to pick up the rest of her order and she seemed appalled when I told her that I had hung up on her earlier and I guess I just thought that was standard procedure so wondering if others have done the same thing ….

13

17 comments

4

Posted by3 hours ago

My store is going to start allowing only people who prepay for their scripts to use the pharmacy drive through

According to my pharmacy manager this is supposed to start sometime next month with the intent to make drive through quicker. In theory this would work but in practice it’s fucking awful. I’m so not exited to deal with all the pissed off people that I’m going to have send inside and listen to them bitch and moan about it. I deal with enough assholes on a daily basis as it is and It’s gonna cause way more problems that I really don’t want to deal with. What are y’all’s thoughts?

4

1 comment

40

Posted by19 hours ago

Confused new employee

So I started my new position 2 weeks ago. I am part time so haven’t worked many hours and most of them have been working on modules. I have been on the floor 2 days so far and I’m baffled at the lack of training. My SM walked me to the register and showed me how to look up someone’s number and scan items. That’s it. I was then left alone at the register all day. The same thing happened on my second day. The rest of the managers are always gone? I’m not sure what they’re doing, or even who they are, but I constantly have to request help from people who I haven’t even been introduced to. I have been thrown in with no instruction and it’s blowing my mind. Everyone seems to have tasks as they are all over the store, so I’m finding myself just sitting behind the register hoping for the best. A supervisor did show me how to do BOH, but that feels strange as I don’t really know how to properly handle a lot of customer service related situations when working the front store (Reloading cards/money orders/ anything to do with picture kiosk) Is there some unspoken rule that you aren’t supposed to stay by the register? Or that you have specific zoning/stocking tasks? There’s often a few customers waiting a WHILE because everyone is somewhere else in the store.

40

22 comments

10

Posted by12 hours ago