We consider complaints about

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Investments and financial advice

Superannuation
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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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Latitude Financial cyber attack

Information for individuals impacted by the Latitude Financial cyber attack.

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AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

20 MAR 23
Latitude Financial cyber attack
AFCA is aware that Latitude Financial (Latitude) has experienced a cyber attack. If you have concerns or questions about the Latitude cyber attack, you should contact Latitude immediately.
08 MAR 23
Complaints paused due to firm insolvency - March 2023 update
As at 1 March 2023, the Australian Financial Complaints Authority (AFCA) had 4,853 open complaints involving 53 financial firms impacted by insolvency.
06 MAR 23
AFCA welcomes latest initiative on scams
The Australian Financial Complaints Authority (AFCA) has welcomed the latest initiative from a major bank aimed at protecting customers from potential scams.
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