When I use the chrome extension to open the password manager, there is no data as if it was empty, which it isn't. Or it wasn't around a year ago. But the UI loads.

I can safely safe the Dropbox was not accessed as I have 2FA on that.

There is a red notice that the Password Manager will be deprecated and that I should move my data away. Which I would gladly do but I need to access them.

5

1 comment

4

Posted by

Trezor Community Specialist

2 days ago

Banks on the brink of bailouts

📢 Annoucement

Recent events in the banking system have once again shown why we need Bitcoin.

Find out more in our blog: https://blog.trezor.io/banks-on-the-brink-of-bailouts-94b712bcfdf2

4

2 comments

2

Posted by2 days ago

USDC Stuck Transaction?

🆘 Support issue

Using trezor to exchagne $2500 USDC into btc through the app. Used 13 gwei to do it, and the transaction is still pending.

What do i do? Thanks

2

10 comments

3

Posted by3 days ago

Trezor Standard Wallet empty after passphrase

🔒 Answered by Trezor staff

Dear all,

I am writing to report an issue that occurred with my Standard Trezor Wallet on 11 March 2023. I carried out several withdrawal transactions (BTC and ETH), which were received on my end without any issues. However, after a few minutes, my Trezor prompted me to insert my passphrase. Unfortunately, I mistakenly thought that the Trezor was requesting my PIN, and once I entered the ‘passphrase,’ it automatically created an empty hidden wallet.

When I tried to switch back to my Standard Wallet, I discovered that all the funds had suddenly disappeared, and the wallet addresses for BTC and ETH had changed. I attempted to access the Hidden Wallet to see if the funds had been automatically transferred there, but this was not the case. I also tried resetting my Trezor with my seed recovery, but my Standard and Hidden wallets were both without the funds from the previously mentioned transactions.

I would like to highlight that, aside from the aforementioned withdrawal transactions, I have only made a few other transactions in January 2023 (BTC and ETH), and I can provide details of these if needed. Additionally, it is worth mentioning that sometimes, when my Trezor is connected to the Suite, it states that ‘Trezor is already in use.’

I would be extremely grateful if you could assist me in resolving this matter as soon as possible. Please let me know if you require any further information from me.

Thank you for your attention to this matter.

3

7 comments

About Community

Trezor is the world's original Bitcoin hardware wallet, protecting coins for thousands of users worldwide. What makes Trezor even better is the community behind it, gathered in this subreddit. Come here and find tips or assistance from your fellow community members.

Created Jul 28, 2014

47.3k

Members

43

Online

Top 5%

Ranked by Size