Coinbase

Pretty much the title + horrid customer support.

Coinbase didn't pay me rewards for 2 months with no notification. I don't log into my account often and just trusted them which is why I didn't notice. I guess that was a bad decision. I contacted customer support 5 weeks ago because of it. Now I'm getting my rewards but am still missing the two month gap and have an open case for it.

It has been 5 weeks since and I have no answer from them. I have called 3 times to see if my case is even being responded to and they tell me it will be a few days, just wait for an email but nothing has happened. Today I called and asked for a manager and after an hour of waiting they just hung up on me. I am not even sure if managers exist. What can I do here?? It is pretty hard to put faith in a company that stopped paying me without notice, won't give me any information and wont let me talk to anyone.

If anyone has any idea of how to escalate this or how to solve it I am all ears. Thanks!