A while back (I want to say a decade-ish?) the DAM decided to get fancy and switched to audio tours for their temporary/traveling exhibits. As in, audio ONLY tours. I hate this for non-ADA reasons too, but the thing that pisses me off the most is that they don’t have transcripts of the audio. If you are D/deaf, HoH, have trouble processing audio, or have difficulty physically holding the dumb audio device to your ear for long periods of time, fuck you I guess, you can look at the paintings but you get no information. I have complained about this before. Today I went to see their Flemish Renaissance exhibit, and they’ve finally decided to provide transcripts, but they managed to fuck that up too. Instead of just, printing out the fucking transcripts so you can grab one if you want, you can scan a QR code that takes you to a website where there are transcripts. Which doesn’t work on iPhone. So now disabled people are required to bring a several-hundred dollar device just to access the information in the exhibit. I know most people have smartphones, but not everyone does and not everyone’s smartphone is capable of reading QR codes. Or maybe you left your phone at home because you weren’t expecting to have to provide your own accessibility accommodation to work around the museum’s inability to figure out how printers work. Yes, I filed another complaint today. It would cost them almost nothing to resolve this. It’s ridiculous that an accessibility issue this stupid has gone on this long.