Posts about Tesla Model X
I've got a new Model X LR about a month ago. It was my second Tesla purchase. On the delivery date, I found the car has scratches on the tailgate and a few other issues. Usual Tesla delivery experience. I just accepted the delivery and brought it to a local service center after a week.
My 1st service center visit: They mentioned the car will be ready in a week, but no update after a week. I contacted them, and the car was not fixed at all due to parts hold. I came to the service center to pick up a car. The scratches were buffed out at least.
2nd visit: The parts arrived. They replaced defective parts with new ones. They also tried to fix a gap in the passenger-side dashboard interior trim. It was not fixed so I decided to pass on it. However, a rattling/squeaking issue started after their repair attempt. I scheduled another visit to fix this issue
3rd visit: The service center has fixed the squeak issue but the repair left permanent creases on the leather interior trim (pictures attached) where the repair was performed. This really pissed me off. Every time I visit the service center, it introduced another more significant problem. I went back to the center and asked a rep to schedule a repair to a different service center since I could no longer trust their service.
https://i.redd.it/pfdzz3qye6y91.jpghttps://i.redd.it/p4g944a2f6y91.jpg4th visit (scheduled): I got a message through the Tesla app that I have to go back to the original service center because the issue was incurred by their service, and they have to rectify it. Holy crap...
I truly regret buying a Tesla Model X. It costs $120K+ now but it absolutely fails to deliver even a bare minimum quality of experience of getting a new car. Their manufacturing quality is still shitty, and their repair service is even worse. There are few EV alternatives in the Model X segment so I did not really consider other options when I decided to buy it. I am extremely disappointed with Tesla and seriously thinking about selling it after all the repairs are done to get a different electrical SUV.