Online Duty Manager

• Work for a fantastic brand
• Extensive training and development to grow your career
• 25% Harris Farm Employee Discount

The Company

Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.

For over 40 years we’ve remained 100% family-owned and operated. We’re 26 stores (and counting) across Sydney, NSW, and Queensland and home to over 2,200 wonderful employees with a common purpose: reconnecting Aussies with the joy of food.

The Role

The Online duty manager is responsible for delivering a market-leading, highly profitable eCommerce operation which provides exceptional customer experience. This role is responsible for creating a customer-focused culture delivering key objectives linked to people, compliance, and profitability.

Key Responsibilities

• Providing support to the Online Manager and Online Assistant Manager
• Supervise picking sections across Fresh produce, Liquor, Perishable, and Grocery
• Ensuring orders are dispatched on time
• Ensure personal shoppers are fulfilling orders 100%
• Ensure personal shoppers are substituting products were necessary during the pick process
• Out of stocks escalated to the replenishment team
• Ensure QA process is followed to ensure customers are receiving perfect orders
• Provide on-the-job training
• Ensure the store is meeting safety compliance
• Ensure the store is meeting food safety compliance

Aligned with HFM values

• Must be available to work alternate shifts morning, evenings, and weekends.
• Retail or FMCG experience is an advantage ideally managing a large team
• Forklift license desirable

Why work for HFM

• Work for a successful online store
• fast-paced environment
• A highly varied role
• 25% Staff Discount