Device issues

• Update your Software version
• I'm having issues with my iOS device
• I'm having issues on my Android Device
• Stan says that my account has too many people streaming. How do I fix that?
• Why can't I download the Stan app on my iOS device
• I can't find the Stan app on my Android phone or tablet

See all 7 articles

Video Playback Problems

• How do I clear my web browser cache?
• I am experiencing audio issues with Stan
• Why am I getting buffering?
• What is HDCP compliant?

Samsung Smart TV

• Stan app "Not available" on Samsung TV
• Stan is stuck on "Fetching your stream" on my Samsung TV
• I can't find the Stan app on my Samsung Smart TV
• The Stan app won’t load on my Samsung TV
• Testing the Internet connection on my Samsung TV
• How do I update the software of my Samsung TV?

LG Smart TV

• Stan is stuck on "Fetching your stream" on my LG TV
• I can't find the Stan app on my LG TV
• Testing Internet connection on my LG TV
• The Stan app won’t load on my LG TV
• How do I uninstall the Stan app on my LG Smart TV?

Sony Smart TV

• Stan is stuck on "Fetching your stream" on my Sony TV
• The Stan app won’t load on my Sony Smart TV
• I can't find the Stan app on my Sony Smart TV
• Testing the Internet connection on my Sony TV
• How do I update my Sony TV firmware?

Hisense Smart TV

• I'm having issues with Stan on my Hisense TV
• Why does my Hisense TV turn itself off mid stream?
• Stan is stuck on "Fetching your stream" on my Hisense TV
• I can't find the Stan app on my Hisense Smart TV
• Testing the Internet connection on my Hisense TV
• The Stan app won’t load on my Hisense TV

Panasonic TV

• Stan is stuck on "Fetching your stream" on my Panasonic Smart TV
• The Stan app won’t load on my Panasonic Smart TV
• I can't find the Stan app on my Panasonic Smart TV

TCL Smart TV

• Stan is stuck on "Fetching your stream" on my TCL Smart TV
• I can't find the Stan app on my TCL Smart TV
• The Stan app won't load on my TCL Smart TV

FFALCON TV

• Stan is stuck on "Fetching your stream" on my FFALCON TV
• The Stan App won't load on my FFALCON TV

PlayStation®

• I can't find the Stan app on my PlayStation®
• Testing the Internet connection on PlayStation®
• The Stan app won’t load on Playstation®
• How do I uninstall the Stan app on PlayStation®?

Xbox One

• I can't find the Stan app on my Xbox One
• Testing Internet connection on Xbox One
• The Stan app won’t load on my Xbox One
• How do I uninstall the Stan app on Xbox One?
• "Sorry, we can't play the video" on Xbox One

Apple TV

• Why can't I use the Search function on Apple TV?
• Troubleshooting Stan Issues on your Apple TV
• I can't find the Stan app on my Apple TV
• Why can’t I connect to Stan on my Apple TV?
• 'Unable to restore purchases, no restorable purchases were found'
• Why do I get no sound on my Apple TV while watching Stan?

See all 7 articles

Android TV

• I can't open the Stan app on my Kogan TV
• How do I update the Stan app on my Android TV?
• I can't find the Stan app on my Kogan SmarterTV™
• Testing the Internet connection on my Android TV
• I can't find the Stan app on my Android TV
• How do I uninstall the Stan app on my Android TV?

See all 7 articles

Telstra TV

• How do I uninstall the Stan app on my Telstra TV?
• The Stan app won't load on my Telstra TV
• I can't find the Stan app on my Telstra TV
• Why do I see "HDCP Unauthorised. Content Disabled" on my Telstra TV?

Fetch TV

• Why can't I watch Live content on my Fetch TV?
• I can't find the Stan app on my Fetch TV
• Testing Internet connection on Fetch TV
• I'm having issues streaming on my Fetch TV
• Why am I being asked for a Parental PIN in Fetch TV?

Chromecast and AirPlay

• I can't find the Chromecast icon
• There is no audio when I Chromecast Stan
• I'm having issues with Stan on my Chromecast
• Why can't I control my volume while casting Stan?
• How do I check what Wi-Fi my Chromecast is on?
• How do I disconnect my Chromecast from Stan?

See all 7 articles

Windows 10

• I can't find the Stan app in the Windows Store
• The Stan app won't load on my Windows 10 device
• How do I uninstall the Stan app on Windows 10?
• Do I have the latest Stan app for Windows 10?

General Error Codes

• C8 Error
• Error Code: A10
• Error Code: A17
• Error Code: A18
• Error Code: A19
• Error Code: A20

See all 36 articles

Internet Questions

• How do I troubleshoot any network connection issues?
• How do I disable VPN settings on my device?
• How do I disable proxies on my device?
• How do I disable AdBlock to sign up for Stan?
• How do I revert my DNS settings?