We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Latest news

20 DEC 21
Financial services leader Gary Dransfield joins AFCA board
The Australian Financial Complaints Authority (AFCA) today announced the appointment of experienced financial services leader Gary Dransfield to its board. His appointment, for three years, is effective from 1 January 2022.
15 DEC 21
Two AFCA teams named finalists in dispute resolution awards
Two teams from the Australian Financial Complaints Authority (AFCA) – spanning the range of ways it helps consumers and financial firms resolve disputes – have been named as finalists in the Australian ADR Awards.
30 NOV 21
AFCA appoints new head of code compliance
The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team.
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