Effective as of May 19, 2021.
Sell art with confidence.
We stand behind our partners. Our Seller Protection offers you extra security for sales you make through our secure checkout options, with advanced fraud monitoring, identity checks, and specialized support—all backed by our $100,000 Fraud Protection Guarantee.
Key Protections
Our policy is designed to make selling on Artsy via credit card painless and safe. We offer:
- Fraud protection guarantee. In the event of a fraudulent chargeback or dispute, Artsy will cover your losses up to $100,000.
- Fraud prevention technology. We use proprietary, industry-leading monitoring and fraud prevention processes to stop fraud before it takes place.
- Advanced identity checks. To comply with international regulations, Artsy performs identity checks on qualifying transactions using over 50 watch list databases.
- Access to our Trust and Safety team. Partners have direct access to our in-house fraud prevention and security experts.
| Protection | Requirements |
| Fraud protection guarantee |
Artworks must be sold on-platform through Buy Now or Make Offer. All communication with a buyer must take place through Artsy. Shipping must be through an international, recognized carrier with available tracking information and a signature required for delivery. You must provide proof on request. If available, you are required to take a return as coverage for your loss, and in the case of fraud Artsy will cover your shipping costs and/or a restocking fee. |
| Identity Verification | For transactions above $10,000 USD, or otherwise flagged by our internal processes. |
| Fraud screening and preventing | Covers all orders completed through Artsy’s secure checkout, including Buy Now, Make Offer, and Make Offer in Inquiries. |
| Trust and Safety Investigations | Initiated whenever an issue arises. You may also reach out for advice or guidance at any time by emailing trust@artsy.net. |
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