Complaints Process

At Domain Insure, we work hard to give you great products, great pricing and great customer service. So if you ever feel less than satisfied in any of these areas, please let us know. We’ll work with you to sort out your complaint quickly and fairly.

You can contact us directly via the following methods:

	Phone	1300 370 456
	Email	complaints@domaininsure.com.au
	Postal	Locked Bag 3004, Australia Square NSW 1215

We will investigate your complaint, and provide you with our decision, and the reasons on which it is based as quickly as possible. If the complaint cannot be resolved to your satisfaction within 45 days and you wish to proceed further, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

For further details on AFCA you can visit their website on www.afca.org.au or they can be contacted via one of the following methods:

	Phone	1800 931 678 (a local call charge applies)
	Email	info@afca.org.au
	Postal	GPO Box 3, Melbourne VIC 3001