Subscription FAQs

Welcome to The Age Subscriber Support Hub. Whether you’ve signed up for a digital subscription or have a complete with newspaper package, you’ll find all the information about your subscription here. So you can get ahead and keep ahead.

arrow My newspaper wasn’t delivered today. What should I do?

Please log in to view the answer.

arrow I am going away. How do I temporarily suspend my newspaper delivery?

Please log in to view the answer.

arrow How can I change or upgrade my subscription package or billing term?

Please log in the view the answer.

arrow How do I update my contact, billing or payment details?

Please log in to view the answer.

arrow When does my subscription renew?

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arrow I am logged in so why am I seeing ‘Subscribe Now’ or a notification saying I have reached my article limit?

If you are a subscriber and you're seeing subscription prompts, it is likely that you are not logged in.

To double check, have a look in the top right corner of theage.com.au. If the button says 'Log in' or 'Subscribe', then you are not logged in.

You can log in by entering your email address and the password you created when you subscribed.

Remember that you need to log in to each device that you are using. A maximum of six sessions is allowed at any time.

arrow How can I access Today’s Paper?

Log in to theage.com.au and navigate to the top right menu to access Today's Paper.

To watch an instructional video, click here.

arrow How can I cancel my subscription?

We hate to see you go, but if you'd like to cancel your subscription you can do so at any time. Simply contact our Customer Service team by submitting a request here or phone 13 66 66.

Please note that at least 72 hours notice is required in advance of your next billing date. The cancellation will become effective at the end of your current billing period, so you can continue to enjoy the full benefits of your subscription until then.

If you have an automatic monthly renewal subscription, please note that this subscription is non-refundable and billing will stop from your next payment cycle upon cancellation.

arrow Where can I provide feedback?

We welcome all feedback and are always keen to hear from our subscribers.

To provide feedback on your subscription, click here.

If you've discovered an error or want to provide feedback on our journalism, please email newsdesk@theage.com.au

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