Customer feedback cards

Enterprise

Collecting structured feedback about customer interactions is a useful part of the customer service experience, providing quantitative measures of service quality and effectiveness that benefits both people and businesses. By asking for feedback in context and shortly after the interaction is complete, people are more likely to provide a response and more likely to provide feedback that reflects their interaction. This feature supports the programmatic creation and delivery of feedback prompts that allow someone to submit responses to feedback surveys after a conversation in Direct Messages.

Customer feedback cards only display to users in the iOS or Android Twitter apps. They do not display on twitter.com, mobile.twitter.com, TweekDeck, or 3rd-party Twitter apps, even if a feedback request is sent.

Customer feedback cards are only available to Twitter enterprise data customers.

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