Introduction
This Privacy Policy is issued on behalf of the Stats Perform group of companies (including Stats LLC, located at 203 North LaSalle Street, Suite 2200, Chicago, IL 60601, and Perform Content Services Limited, company number 11584111 with registered office at 3rd Floor, 11 Strand, London, WC2N 5HR and data protection registration number ZA497913, together with their respective subsidiaries) (together “Stats Perform”, “us”, “we” or “our”). We are the data controller of any personal information we collect about you and we are responsible for the www.statsperform.com website and any other websites owned and operated by Stats Perform from time to time (together the “Websites”). Stats Perform is a global organisation with offices and operations located around the world including the US, UK, Europe, Asia, South America and Australia.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we use information we collect about you and the choices you can make about the way your information is collected and used by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
We may need to update this Privacy Policy from time to time by updating this page. We may decide it is appropriate to notify you of any significant changes, but would encourage you to come back and review it from time to time in any event.
If you are resident in the State of California, please click here to find out more about your rights under the California Consumer Privacy Act of 2018 (“CCPA”)”
Contacting Us
If you have any queries, comments or requests regarding this Privacy Policy, you can contact us in the following ways:
By Email
By Post
US office
Attention: Legal Department
203 North LaSalle St. Suite 2200, Chicago, IL 60601, United States
cc: Stats Perform’s Data Protection Officer, Lillian Pang, Taceo Limited
UK office
Attention: Legal Department
3rd Floor, 11 Strand, London, United Kingdom WC2N 5HR
cc: Stats Perform’s Data Protection Officer, Lillian Pang, Taceo Limited
INFORMATION WE MAY COLLECT FROM YOU
Information you give us
If you are generally visiting our Websites or you are a client, prospective client, supplier, prospective supplier, business partner or general contact, you may give us information about you through the Websites, our social media platforms, by email, over the phone or otherwise communicate or be in contact with us when you:
- request additional information about our business or ask us to contact you;
- enter information about you when using our services
- are generally doing business with us, for example, when you are receiving a service from us; or
- participate in our surveys or marketing promotions.
Information we collect about you and how we use it
We may collect and process the following information about you:
| The personal data we collect from you | How we use it | Lawful Basis |
|---|---|---|
| We will collect the personal data needed to identify you such as your name, username and password. We will also collect your contact details, such as your email address, telephone number, job title, mailing address/place of work. | To enter into a business relationship with you. For example, to provide our services and/or to contact you about them where necessary. | To pursue our legitimate business interests and/or to fulfil our contract with you. |
| To manage our ongoing business relationship with you. For example, to update you about our service or when you engage with our customer services team. | To pursue our legitimate business interests. | |
| To allow you to create an account with us. | To pursue our legitimate business interests. | |
| To send you email newsletters, interesting blogs, forum updates, news webinars and articles relating to sports and related matters and to keep you up-to-date about our products and services which we think will interest you. | To pursue our legitimate business interests and/or to fulfil our contract with you. | |
| To allow you to attend an event or so that you can enter competitions, prize draws or events run by us (such as hackathons). | To pursue our legitimate business interests. | |
| If you raise an enquiry or complaint with us. | To pursue our legitimate business interests. | |
| To allow you to complete any surveys we send you (if you wish to) or to comment on or review our products or services, to help us to improve them. | To pursue our legitimate business interests and/or to fulfil our contract with you. | |
| Fraud prevention and detection. | To pursue our legitimate business interests or (where appropriate) to comply with our legal obligations. | |
| Payment details and details of your transactions. | To take payment for our products and services. Certain payment data may be processed by credit card companies and other payment providers. | To pursue our legitimate business interests and in order to fulfil our contract with you. |
| Fraud prevention and detection . | To pursue our legitimate business interests or (where appropriate) to comply with our legal obligations. | |
| Technical information about your browsing actions and interactions with our Websites. We collect this information by using cookies and other similar technologies and full details as to how we process and use cookies can be found on our Cookies Policy | To provide you with the support and the customer service you have requested. | To pursue our legitimate business interests or (where necessary) with your consent (in accordance with our Cookie Policy. |
| Technical information about your browsing actions and patterns. We collect this personal data by using cookies and other similar technologies and full details as to how we process and use cookies can be found on our Cookies Policy | To train our employees. | |
| To administer and to improve our Website, to ensure it is presented in the most effective manner for you and to give you the best Website experience and to allow you to participate in interactive features of our Website if you choose to do so. | ||
| For data analysis, testing, research to help us to improve our products and services. | ||
| To keep our Website safe and secure. | ||
| Player/athlete sporting events data | As a sports content provider, the sports statistics, data and information we collect may include information about players and their performances in matches together with other information we reasonably consider is relevant in the sporting industry. | To pursue our legitimate business interests which are providing sports data related services to our customers. |
| All personal information referred to above | To enable us to comply with any legal or regulatory requirements and otherwise to any relevant regulator or competent authority. | To comply with our legal obligations. |
Consent
*Generally, we do not rely on consent as a legal basis for the processing of personal information although we may need your consent for certain types of processing (including sending direct marketing communications to you via email and using cookies which are not strictly necessary – please see our Cookies Policy for further details – ) or for certain projects or products from time to time. Where we do ask for your consent, and you provide it, you can withdraw your consent at any time and free of charge, but without affecting the lawfulness of processing based on consent before its withdrawal. In some cases, withdrawing your consent will limit or remove our ability to do business with you. You can update your details or change your privacy preferences by contacting us as provided in the Contacting Us section above.
Marketing
As mentioned above, we and/or selected third parties may contact you with information about offers, products and services that might be of interest to you. Either we have a legitimate business interest in sending you such marketing (for example because you are a prospective or existing business customer) or we will require your consent. If you sign up to receiving marketing via the Websites, you will have consented to receiving marketing communication by ticking the appropriate marketing box on the Website. If you no longer wish to receive these notifications, please send us an email (using the details provided in the Contacting Us section above) or you can also click on the ‘unsubscribe’ link at the bottom of any of our marketing emails.
Aggregated data
We may collect, use and share “aggregated data” such as statistical or demographic data for any purpose. This aggregated data could be derived from your personal information but is anonymised and not considered personal information as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
Special category information
We do not generally seek to collect sensitive (or “special category”) personal information through our Websites or as part of our business transactions. The special categories of personal information are information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or sex life, sexual orientation; genetic or biometric information. If we do collect special category personal information, we will ask for your explicit consent, or rely on an alternative appropriate lawful basis (such as because the processing relating to personal information is manifestly made public) to our proposed use of that information at the time of collection.
Disclosure of your information
We may share your personal information with any entity within Stats Perform as necessary to carry out the purposes for which the information was supplied or collected (for example, to provide our services to you).
Personal information will also be shared with our third-party service providers, sub-contractors and business partners who assist with the running of the Websites and the operation of our business including hosting providers and CRM solution providers. Our third-party service providers and business partners are subject to our written contracts with them, security and confidentiality obligations and are only permitted to process your personal information for specified purposes and in accordance with our instructions.
In addition, Stats Perform may disclose information about you to the following third parties:
- in respect of technical information about your website browsing actions, advertisers and advertising networks that require the information to select and serve relevant adverts to you;
- analytics and search engine providers that assist us in the improvement and optimisation of our site;
- in the event that Stats Perform sells the business (or part of it) operating our services, buys a new business, or it is integrated with another business, in which case we may disclose your personal information to our advisers and any prospective buyer’s or seller’s advisers as well as to the new owners of the business (whichever the case may be);
- professional advisers including lawyers, financial advisors, auditors and insurers appointed by us from time to time;
- If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms or any contracts with you; and
- to protect the vital interests of a person; and
- to enforce or apply our contracts or to establish, exercise or defend the rights of Stats Perform, its staff or other related persons.
Security
We understand that the security of your personal information is important to you. When handling personal information, security is paramount and we seek to ensure that personal information is adequately and appropriately protected. We use appropriate, technical and organisational measures to safeguard your personal information against loss, theft and unauthorised access, use or modification.
Despite these precautions, and although we will do our best to protect your personal information, Stats Perform cannot guarantee the security of information transmitted over the Internet or that unauthorised persons will not obtain access to personal information. In the event of a data breach, we have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where required to do so.
International Data Transfers
We are a global business. This means that it may be necessary for us to transfer your personal information outside of the country in which it was collected, or your jurisdiction of residence, when transferring it to other entities or offices within Stats Perform and our service providers and business partners located in other countries. If you are based in the European Economic Area (“EEA”), your personal information may be transferred to or accessed from outside the EEA in countries which are not governed by data protection laws equivalent to those in force within the European Union (“EU”). When any such transfers take place, safeguards are in place to protect your personal information, including as set out below.
Privacy Shield
Stats Perform complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA and Switzerland to the United States. Stats Perform has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If we appoint sub-processors to process your personal information transferred to Stats Perform under the Privacy Shield program, we remain responsible to you for that processing. Stats Perform is subject to investigatory and enforcement powers of the Federal Trade Commission in the United States in connection with its Privacy Shield program. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Stats Perform commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Stats Perform at:
By Email
By Post
US office
Attention: Legal Department
203 North LaSalle St. Suite 2200, Chicago, IL 60601, United States
cc: Stats Perform’s Data Protection Officer, Lillian Pang, Taceo Limited
UK office
Attention: Legal Department
3rd Floor, 11 Strand, London, United Kingdom WC2N 5HR
cc: Stats Perform’s Data Protection Officer, Lillian Pang, Taceo Limited
Stats Perform has further committed to refer unresolved Privacy Shield complaints to the ICDR/AAA EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://go.adr.org/privacyshield.html for more information or to file a complaint. The services of the ICDR/AAA EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Program are provided at no cost to you. You may also be able to, under certain conditions, invoke binding arbitration after other dispute resolution procedures have been exhausted.
Other Safeguards
Where, by way of example, personal information is transferred from the EEA to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal information (such as India or Australia) or information is transferred from the EEA to a recipient in the US which is not certified under the Privacy Shield, we take steps to ensure such transfers are in accordance with data protection laws and provide appropriate safeguards to protect your personal information, including entering into standard contractual clauses approved by the European Commission, obliging recipients to protect your personal information.
How Long We Retain Your Personal Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer period is permitted or required under applicable law or is needed to resolve disputes, where there is a prospect of litigation or to protect our legal rights.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Unsubscribing from Marketing
Please see the “Marketing” section above.
Your Rights
You have the following rights in relation to the personal information we hold about you:
- You can access a copy of the personal information we hold about you (commonly known as a “data subject access request”).
- You are entitled to the correction of the personal information that we hold about you if it is incomplete or inaccurate.
- You have the right for the deletion or removal of personal information we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below).
- You have the right for our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it.
- You can obtain a copy of the personal information you’ve provided us in a structured and commonly used format so that it can be transferred to a third party of your choice (commonly known as a “data portability request”). The right to data portability only applies where your personal information is processed by us with your consent or for the performance of a contract with you and when processing is carried out by automated means.
- You can withdraw any consent you have provided to our use of your personal information. Where you withdraw consent, we will stop using your information for the specific purpose unless we have an alternative legal basis to use it.
- Where we are processing your personal information on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Please note that some of the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply. For example, (a) we may refuse a request for erasure of personal information where the processing is necessary to comply with a legal obligation or necessary for the establishment, exercise or defence of legal claims or (b) we may refuse to comply with a request for restriction if the request is manifestly unfounded or excessive.
You can exercise any of your rights as described in this Privacy Policy and under data protection laws by contacting us as provided in the Contacting Us section above.
Save as described in this Privacy Policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.
Where we have reasonable doubts concerning the identity of the person making the request, we may ask for proof of identity before dealing with the request.
If you are dissatisfied with how we have handled your personal information, and you are located in the EU, you have the right to make a complaint to your relevant EU data protection regulator (in the UK, this would be the Information Commissioner’s Office (https://ico.org.uk/)) and we will work with the relevant regulator to resolve it. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please do contact us in the first instance using the details in the Contacting Us section above where we will try our best to handle any queries or concerns.
Date of this Privacy Policy
This Privacy Policy is dated January 21, 2020.