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                    Emergency information
                    Coronavirus (COVID-19) update
                    Read latest updates on our response to the coronavirus (COVID-19) situation.
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                    Contact us

                    City of Melbourne is here to help. If you require immediate assistance as a result of COVID-19 please contact us on 9658 9658.
                    We are currently experiencing intermittent problems with our phone service. If you are unable to contact us by phone, please lodge your request online or try calling at a later time. We apologise for any inconvenience and thank you for your patience.

                    Melbourne Town Hall Service Desk is currently closed to vistiors. Please read the COVID -19 update for more information.
                    Are you a local business?
                    We’ve expanded our COVID-19 Business Concierge Hotline. If your business has been affected by COVID-19, contact us on 9658 9658 (press 1 for business). Available 7.30am to 6pm Monday to Friday and 10am to 4pm on weekends. You can also contact us online, or visit our Business page for more information.

                    Feedback​

                    We welcome feedback on your experience, our processes, decisions, services and staff. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.

                    Use the links below to report an issue, submit an enquiry, feedback or complaint, make online payments, or access commonly requested services. We aim to respond within two working days.

                    ​Track an existing request

                    If you have already made a request or reported an issue, you can check how it is progressing by entering the reference number below.

                    Enter report reference number:
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                    Other ways to contact us

                    Phone 

                    +61 3 9658 9658

                    Business hours, Monday to Friday (public holidays excluded)

                    In person

                    Melbourne Town Hall - Administration Building
                    120 Swanston Street, Melbourne

                    Business hours, Monday to Friday (public holidays excluded)

                    Postal address

                    GPO Box 1603
                    Melbourne VIC 3001

                    Delivery address for couriers 

                    City of Melbourne
                    c/o- Door 2, 1D Marine Parade
                    Abbotsford VIC 3067

                    Note: City of Melbourne does not accept hand-delivered items or submissions. These need to be sent by post or courier.

                    Social media: 

                    Facebook, Twitter and other social media channels.

                    Relay and accessible services: 

                    Please call via the National Relay Service: 

                    • Teletypewriter customers: phone 133 677
                    • Speak and Listen customers: phone 1300 555 727

                    Multilingual and translation services 

                    Our multilingual service offers assistance to people from a non-English speaking background.

                    Your privacy

                    It is our policy to respect the privacy of information shared with us.

                    Protecting your privacy is integral to our commitment to accountability and integrity in all our activities and programs. As such, you have the option of not identifying yourself when contacting us. However, in some instances it may not be possible to deliver a service where this is the case.

                    Are you contacting the right council?

                    We can only respond to enquiries and issues relating to the City of Melbourne municipal area. This includes the central city and Melbourne’s innermost suburbs – check our boundary map.

                    If your area does not fall within City of Melbourne, please contact the responsible council.
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