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Note on Cancelled Orders: Due to constraints on movement, we had to cancel a few orders with the amount being refunded back to your bb wallet. To refund it back to the source account, please reach out at customerservice@bigbasket.com with the subject "Refund to source <Order ID>"

Note on our Customer Service responses: We are currently facing a very high volume of queries to our Customer Service team. While we are trying our best, we are not able to respond to all queries currently. We will keep you posted on key developments through our daily updates.

@Shobana12293310 We are not operational due to restrictions imposed by local authorities on movement of goods in spite of clear guidelines provided by central authorities to enable essential services. We are working with the authorities to be back soon.

We sincerely apologize for the inconvenience caused. Due to the huge surge in demand, we are unable to deliver your scheduled order. However, we request you to place a new order at the next available slot.

Updt: We are currently not allowing website & app traffic from Delhi, Gurgaon, Pune & Hyderabad as servers are under heavy load. Since the cities are currently not operating we are not allowing traffic from these in order to reduce the load on our servers. We hope to resume soon.

@bigbasket_com We regret the unfortunate occurrence with your order. Our concerned operations team is doing its best to fulfill as many orders during this period of high demand. We hope you'll understand. Sorry for the inconvenience.

@Shilpihattac We tried reaching you, but there was no response. Please share with us an alternate number or convenient time to address the same.

@TarunKTweets Our operations are limping back to normalcy and we will soon start delivering. we are increasing our capacities so that you can place your orders. Request your kind understanding. (2/2)

@TarunKTweets We were affected last few days by severe restrictions imposed on movement of our staff and vehicles. However, we managed to get our ops classified as essential services. (1/2)

@BacteriumFurqo Our operations are limping back to normalcy and we will soon start delivering. we are increasing our capacities so that you can place your orders. Request your kind understanding. (2/2)

@BacteriumFurqo We were affected last few days by severe restrictions imposed on movement of our staff and vehicles. However, we managed to get our ops classified as essential services. (1/2)

Our delivery executives are working around the clock and overtime to deliver essentials to as many customers as possible. Take a moment to support their effort through a picture/video with your message & share your #bbDeliveryChamp moments by tagging us. :) #bigbasket

@subham11Please be informed that due to an unprecedented increase in demand,you may not find slots. We regret any inconvenience caused,Also,our operations team is trying their best to help the customers in this regard seeking your extended support and kind patience in this regard

@rastafarianAjWe were affected last few days by severe restrictions imposed on movement of our staff and vehicles. However, we managed to get our ops classified as essential services.