Terms and Conditions

The following apply to all Customers:

INITIAL DISCLOSURE

About us

Central Contracts (SOT) Limited is an independent credit broker and is authorised by the Financial Conduct Authority.  We are acting as a credit broker for the purpose of arranging your selected finance contract.  We have a commercial relationship with a carefully selected panel of lenders and we may receive a commission from the selected lender.  We do not charge you a fee for our credit broking services however we do charge a vehicle sourcing fee of £216 which is payable at the point of order, only once you've been accepted.  This can be paid by card or BACS.

Cancellation and Refunds

Personal customers can cancel for any reasonably agreed reason. However if the reason given is spurious or vague we reserve the right to retain the vehicle sourcing fee to cover our costs.  Where a business wishes to cancel their order, depending upon circumstances, such as a change in business requirements the customer will not be entitled to a refund of any deposit paid but may be eligible for a credit note against future orders up to a maximum of six months from the point of cancellation. Customers should contact the company to discuss their position as individual circumstances are taken into account.

Where a refund is agreed it will be paid back in the same way it was received without unnecessary delay.

We record all telephone calls for training purposes and to improve the service we offer.

1. DEFINITIONS:

• 1.	The Company: Central Contracts (SOT) Limited, Central House, Trentham Business Quarter, Bellringer, Stoke on Trent ST4 8GB.

• 2.	The Customer: The limited company, partnership or individual appearing in the "Supply to" box on the Vehicle order form.

• 3.	The Vehicle: The Vehicle described on the Vehicle order form.

• 4.	Vehicle Order: This document being the contract between the parties.

2. THE PARTIES:

• 2.1.	Save as varied or amended in writing and signed by both parties to this Vehicle Order these terms and conditions compromise the entirety of the terms and conditions of the contract between the parties.

• 2.2.	The Company does not act in any other capacity other than as agent for the Customer to seek, negotiate and arrange for the supply and/or finance of a Vehicle on the Customer's behalf.

• 2.3.

  Save as expressly provided in these conditions and/or in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer and all warranties conditions or other terms implied by statute or common law as to the quality of goods or their fitness for purpose are hereby excluded to the fullest extent permitted by law. Where the goods are sold under a Consumer Sale the statutory rights of the Customer are not effected by these conditions.

3. THE VEHICLE

• 3.1.	The Customer's acceptance of delivery of the Vehicle shall be conclusive proof that the Customer has inspected and approved the Vehicle and found it to be complete and in good order and condition and in every way satisfactory to the Customer.

• 3.2.

  The Company's employees or agents are not allowed to make any representations concerning the Vehicle unless confirmed expressly by the Company in writing. In entering into the Vehicle Order the Customer acknowledges that they do not rely on and waives any claim, for breach of any such express or implied representations or warranties which are not so confirmed. All warranties conditions or other terms implied by statute or common law as to the quality of goods or their fitness for purpose are hereby excluded to the full extent permitted by law.

• 3.3.

  Whilst the Company will use its best endeavours to deliver the Vehicle by the agreed date, time is not of the essence. Any estimated date quoted for delivery of the Vehicle is approximate only and the Company shall not be liable for any loss directly or indirectly suffered by the Customer arising from any delay in delivery of the Vehicle howsoever caused.

• 3.4.	The prices shown on the Company website are strictly for information purposes only and do not and can not constitute any offer by the Company which is capable of acceptance by the Customer.

• 3.5.	The Company reserves the right to change the price, either before or after a Vehicle offer is made. The Company will inform the Customer of any changes and the Customer has the right to cancel their order if the changes are not acceptable.

• 3.6.

  Prices on the Company website include delivery to the Customer's chosen UK destination, road fund licence for the term, Vehicle registration charge and number plate. Please note that the monthly rental/lease price includes the cost of driving the Vehicle to the Customer's specified address, provided the Customer's address is situated on the UK mainland. Certain delivery locations may incur an additional delivery charge.

• 3.7.

  The Customer is responsible for contacting us at the end of the contract to arrange collection of the Vehicle. Where possible we will assist in arranging this providing notice has been given of at least 10 working days and the following details have been provided :- preferred collection date, collection address, contact name and contact number

4. GENERALLY

• 4.1.	This contract stands alone and is not and should not be taken as being collateral with any other contract made either between the Company and the Customer and any other party.

• 4.2.	The Contract (Rights of Third Parties) Act 1999 is hereby excluded.

• 4.3.	In the event of any dispute the contract shall be the subject of English law.

• 4.4.	Any cancellation instruction issued by the Customer must be received by the Company in writing.

• 4.5.	Writing includes telex, e-mail, cable, online authorisation, facsimile transmission and comparable means of written communication.

• 4.6.	The definitions section forms part of this agreement.

• 4.7.	In the event of a dispute in relation to the identity or description of the Customer the individual signing on behalf of the Customer agrees to be personally liable in respect of the Customer's obligations.

• 4.8.	No Customer order becomes binding upon the Company until countersigned by an authorised signatory of the Company.

5. PERSONAL LEASING CUSTOMERS ONLY

• 5.1.	The prices quoted on the Company website include VAT. If the rate of VAT changes between taking the offer and supply of the Vehicle, the Company will adjust payments accordingly.

• 5.2.	Upon gaining an approval for your finance application The Company will charge a non-refundable vehicle sourcing fee of £216.00 - this can be paid by debit/credit card or by bank transfer.

6. BUSINESS LEASING CUSTOMERS ONLY

• 6.1.	The prices quoted on the Company website exclude VAT. If the rate of VAT changes between taking the offer and supply of the Vehicle, the Company will adjust payments accordingly.

• 6.2.	Upon gaining an approval for your finance application The Company will charge a non-refundable vehicle sourcing fee of £180.00 + VAT - this can be paid by debit/credit card or by bank transfer.

7. Your Cancellation Rights for Central Contracts’ Brokerage Service

This document explains your cancellation rights and the period within which you must decide whether you wish to use Central Contracts’ brokerage service.

Please note, this policy specifically relates to cancelling Central Contracts’ brokerage service and does not relate to your cancellation rights with the finance provider.

Cancellation Policy for Regulated Agreements

For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e. over the phone, internet etc.) you have the statutory right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners. These rights do not apply to Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners as these agreements are unregulated.

The 14 calendar day cancellation period for Central Contracts’ Brokerage Service begins from the day you “accept” our quotation, Terms & Conditions and IDD document. For orders placed online, this period starts from the day you submit your online order. For orders cancelled after 14 calendar days, the following cancellation fees will apply:

• If you cancel your order after the 14 calendar day period but before you sign your Contract Hire or Personal Contract Hire agreement, a cancellation fee of £50 inclusive of VAT will be retained by Central Contracts to cover all costs and expenses incurred in arranging the credit hire agreement up to that point. This fee will be deducted from the £216 inclusive of VAT vehicle sourcing fee paid by the customer at point of order.
• If you cancel your credit hire agreement beyond the 14 calendar day period and after you have signed your Contract Hire or Personal Contract Hire agreement, Central Contracts will retain the full vehicle sourcing fee of £216 inclusive of VAT vehicle sourcing fee to cover all costs and expenses incurred in arranging the credit hire agreement.

Cancellation Policy for Unregulated Agreements

For unregulated Contract Hire agreements (Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners, if, following the signing of the vehicle order the customer:

• I. cancels the Agreement and/or
• II. does not take delivery of the vehicle within 14 days of receipt of written notification from the Company that the vehicle is ready for delivery and/or
• III. does not take up the finance arranged by the Company.

or

• IV. for whatever other reason the Company is unable due to events beyond the Company's control to deliver the vehicle

then without prejudice to any other rights it may possess the Company may cancel the vehicle order and appropriate any monies paid for the vehicle and charge the customer any loss (including loss of profit) cost (including the cost of any labour and materials) damages charged and expenses incurred by the Company amounting to 7.5% of the P11 D value of the vehicle concerned which is agreed by the Company and the customer to be a genuine pre-estimate of such losses. Credit will be given for any monies paid to the Company for the vehicle by the customer.

Exercising Your Right To Cancel

If you wish to exercise your right to cancel, you must notify Central Contracts of your decision to cancel the contract by a clear statement in writing by post or via email to:
Central Contracts (S.o.T.) Limited,
Central House,
Trentham Business Quarter,
Bellringer Road,
Stoke on Trent,
Staffordshire,
ST4 8GB.

Email: adminteam@centralcontracts.com

You must include details of your full name, address and details of the order you wish to cancel. Please note, by exercising your right to cancel, you are withdrawing from the brokerage contract and the contract is terminated.

For consumers entitled to a refund of the vehicle sourcing fee, either in part or in full, refunds will be issued within 28 working days from the day on which Central Contracts receives the notification of cancellation.

If you have any further questions about our cancellation policy, please call us on 0344 745 1818.

Central Contracts Terms and Conditions

The prices quoted on the Company website include VAT if personal leasing and exclude VAT if business leasing. If the rate of VAT changes between taking the offer and supply of the Vehicle, the Company will adjust payments accordingly. Prices on the Company website include delivery to the Customer's chosen UK destination, Road Fund Licence for the term, Vehicle Registration Charge and number plate. A non-refundable vehicle sourcing fee will be applicable, written details available on request, all prices quoted are subject to status, manufacturers price increases and interest rate fluctuations.

Please note that the monthly rental/lease price includes the cost of driving the vehicle to your specified address, provided your address is situated on the UK mainland. Certain delivery locations may incur an additional delivery charge.

The Company reserves the right to change the price, either before or after a Vehicle offer is made. The Company will inform the Customer of any changes and the Customer has the right to cancel their order if the changes are not acceptable.

Any cancellation instruction issued by the Customer must be received by the Company in writing.

The prices shown on the Company website are strictly for information purposes only and do not and can not constitute any offer by the Company which is capable of acceptance by the Customer.

The Customer's offer of a Vehicle from the Company website is an offer made by the Customer. All offers are subject to acceptance by the Company, price changes, availability and the payment of a fee in accordance with the Customer's accepted offer. If the Vehicle the Customer has ordered is not available, the Company will contact the Customer to offer an alternative. If the Vehicle the Customer has ordered is available and the Company accepts the Customer's offer, the Company will contact the Customer to request payment of a fee for the Customer's Vehicle order.

The Vehicle specifications found on the Company website have been supplied by the Vehicle Manufacturers to CAP and have then been formatted by the Company for their use. While the Company has made every effort to ensure the date is accurate, the information on the Company website should only be used as a guide and under no circumstances should a purchasing decision be made without verification of the data from the Manufacturer. All images on the Company website are for illustration purposes only.

Once the Company has received receipt of the correct financial documentation and any balance of monies, the Company will arrange delivery of the chosen Vehicle to the Customer. Local registration of Vehicles is not possible and all delivery dates stated are subject to change by the Manufacturer.

On occasion delays do occur due to a production issue. Central Contracts will keep you informed of any known changes to your vehicle delivery date, to allow you to make any necessary arrangements as a consequence.

Central Contracts has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer. Central Contracts does not offer a loan vehicle in the event that your delivery lead time is extended due to circumstances beyond our control.

Your vehicle will be delivered in a driven condition to your specified address, provided your address is situated on the UK mainland. If you require Vehicle Transported Delivery (the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made.

All calls are recorded.

Central Contracts is a licensed independent credit broker and as a result of your application you may be credit searched by more than one potential lender. We can introduce you to one of our carefully selected panel of lenders and will not refer you outside of this panel. We will only charge you a non-refundable vehicle sourcing fee for our services, however, we may receive payments from the lender if you decide to enter into an agreement with them.

Nothing in the conditions stated above will affect your statutory rights.

From April 2020 WLTP will replace the current NEDC test procedure for establishing the official Fuel Consumption and CO2 emissions of new cars. Please be aware of the following:
For vehicles registered on or after 1st April 2020 vehicle road tax costs will be based on the WLTP CO2 values and may change the monthly rental cost.
Vehicles registered on or after 6 April 2020 Please be aware the addition of certain factory fitted options may impact the vehicles co2 emissions and affect your monthly rental.

Complaints procedure

The Company is committed to Customer Service and will try to resolve all Customer complaints in a fair, professional and timely manner. Please submit details of any complaints in writing to the Companys address:
Central Contracts (S.o.T.) Limited,
Central House,
Trentham Business Quarter,
Bellringer Road,
Stoke on Trent,
Staffordshire,
ST4 8GB.

Version 2.1

To be reviewed quarterly