Safe Hands

Working with a company you can trust is essential when leasing a car, as you will have a long term relationship with us. We work hard to ensure that all our customers are happy and we make the following Safe Hands promises to all our customers

We Promise to:

• 1)	Always conduct our business lawfully and comply with all relevant legislation, trading fairly and responsibly.

• 2)	Ensure that customers are provided with clear terminology and documentation throughout the process.

• 3)	Always be honest with you and hold our hands up if we have made a mistake, whatever the issue is.

• 4)	Ensure that all the vehicles we lease meet the manufacturer's specifications and standards, so you know you are safe.

• 5)	Treat our staff with respect and value them. We want to ensure they are always trained correctly for their needs and that they are always listened to should they have a challenge.

Treating Customers Fairly (TCF)

We believe that everyone within the company comes to work to do a good job and provide a great service to you, our customer. If occasionally we get something wrong we rely on your feedback to help us correct things for the future.

We are committed to ensuring that we meet the requirements of the principle a firm must pay due regard to the interests of its customers  and treat them fairly. This principle has been applied in all areas of our day to day business activities in a manner proportionate to the nature, scale and complexity of our business. Our culture means that our systems and controls are designed to ensure that relationships with customers are built on using knowledge, connections, expertise and imagination in the pursuit of our customers' interests.