Category: Learning

What You Truly Value

Reading Time: 3 minutes

Our devotion to our values gets tested in the face of a true crisis. But it’s also an opportunity to reconnect, recommit, and sometimes, bake some bread.

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The recent outbreak of the coronavirus is impacting people all over the world — not just in terms of physical health, but financially, emotionally, and even socially. As we struggle to adapt to our new circumstances, it can be tempting to bury our head and wait for it all to blow over so we can just get back to normal. Or we can see this as an incredible opportunity to figure out who we are.

What many of us are discovering right now is that the things we valued a few months ago don’t actually matter: our cars, the titles on our business cards, our privileged neighborhoods. Rather, what is coming to the forefront is a shift to figuring out what we find intrinsically rewarding

When everything is easy, it can seem like you have life figured out. When things change and you’re called to put it into practice, it’s a different level. It’s one thing to say you are stoic when your coffee spills and another entirely when you’re watching your community collapse. When life changes and gets hard, you realize you’ve never had to put into practice what you thought you knew about coping with disaster.

But when a crisis hits, everything is put to the real test.

The challenge then becomes wrapping our struggles into our values, because what we value only has meaning if it’s important when life is hard. To know if they have worth, your values need to help you move forward when you can barely crawl and the obstacles in your way seem insurmountable.

In the face of a crisis, what is important to us becomes evident when we give ourselves the space to reflect on what is going to get us through the hard times. And so we find renewed commitment to get back to core priorities. What seemed important before falls apart to reveal what really matters: family, love, community, health.

“I was 32 when I started cooking; up until then, I just ate.” 

— Julia Child

One unexpected activity that many people are turning to now that they have time and are more introspective is baking. In fact, this week Google searches for bread recipes hit a noticeable high.


Baking is a very physical experience: kneading dough, tasting batter, smelling the results of the ingredients coming together. It’s an activity that requires patience. Bread has to rise. Pies have to cook. Cakes have to cool before they can be covered with icing. And, as prescriptive as baking seems on its surface, it’s something that facilitates creativity as we improvise our ingredients based on what we have in the cupboard. We discover new flavors, and we comfort ourselves and others with the results. Baked goods are often something we share, and in doing so we are providing for those we care about.

Why might baking be useful in times of stress? In Overcoming Anxiety, Dennis Tirch explains “research has demonstrated that when people engage more fully in behaviors that give them a sense of pleasure and mastery, they can begin to overcome negative emotions.”

At home with their loved ones people can reconsider what they value one muffin at a time. Creating with the people we love instead of consuming on our own allows us to focus on what we value as the world changes around us. With more time, slow, seemingly unproductive pursuits have new appeal because they help us reorient to the qualities in life that matter most.

Giving yourself the space to tune in to your values doesn’t have to come through baking. What’s important is that you find an activity that lets you move past fear and panic, to reconnect with what gives your life meaning. When you engage with an activity that gives you pleasure and releases negative emotions, it allows you to rediscover what is important to you.

Change is stressful. But neither stress nor change have to be scary. If you think about it, you undergo moments of change every day because nothing in life is ever static. Our lives are a constant adaptation to a world that is always in motion.

All change brings opportunity. Some change gives us the opportunity to pause and ask what we can do better. How can we better connect to what has proven to be important? Connection is not an abstract intellectual exercise, but an experience that orients us to the values that provide us direction. If you look for opportunities in line with your values, you will be able to see a path through the fear and uncertainty guided by the light that is hope.

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An Astronaut’s Guide to Mental Models

Reading Time: 3 minutes

There isn’t a harsher environment for a human being to live than outer space. Chris Hadfield shares some of the thinking tools he acquired as an astronaut to make high stakes decisions, be innovative in the face of failure, and stay cool under pressure. 

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How do you survive in space? Turns out that mental models are really useful. In his book An Astronaut’s Guide to Life on Earth, Chris Hadfield gives an in-depth look into the learning and knowledge required for a successful space mission. Hadfield was, among other roles with NASA, the first Canadian commander of the International Space Station. He doesn’t call out mental models specifically, but the thinking he describes demonstrates a ton of them, from circle of competence to margin of safety. His lessons are both counter-intuitive and useful far beyond space missions. Here are some of them:

  • “An astronaut is someone who’s able to make good decisions quickly, with incomplete information, when the consequences really matter. I didn’t miraculously become one either, after just eight days in space. But I did get in touch with the fact that I didn’t even know what I didn’t know.” (circle of competence)
  • “Over time, I learned how to anticipate problems in order to prevent them, and how to respond effectively in critical situations.” (second order thinking)
  • “Success is feeling good about the work you do throughout the long, unheralded journey that may or may not wind up at the launch pad. You can’t view training solely as a stepping stone to something loftier. It’s got to be an end in itself.” (velocity)
  • “A lot of our training is like this: we learn how to do things that contribute in a very small way to a much larger mission but do absolutely nothing for our own career prospects.” (cooperation)
  • “If you’re not sure what to be alarmed about, everything is alarming.” (probabilistic thinking)
  • “Truly being ready means understanding what could go wrong – and having a plan to deal with it.” (margin of safety)
  • “A sim [simulation] is an opportunity to practice but frequently it’s also a wake-up call: we really don’t know exactly what we’re doing and we’d better figure it out before we’re facing this situation in space.” (back-up systems)
  • “In any field, it’s a plus if you view criticism as potentially helpful advice rather than as a personal attack.” (inversion)
  • “At NASA, we’re not just expected to respond positively to criticism, but to go one step further and draw attention to our own missteps and miscalculations. It’s not easy for hyper-competitive people to talk openly about screw-ups that make them look foolish or incompetent. Management has to create a climate where owning up to mistakes is permissible and colleagues have to agree, collectively, to cut each other some slack.” (friction and viscosity)
  • “If you’re only thinking about yourself, you can’t see the whole picture.” (relativity)
  • “Over the years I’ve learned that investing in other people’s success doesn’t just make them more likely to enjoy working with me. It also improves my own chances of survival and success.” (reciprocity)
  • “It’s obvious that you have to plan for a major life event like a launch. You can’t just wing it. What’s less obvious, perhaps, is that it makes sense to come up with an equally detailed plan for how to adapt afterward.” (adaptation and the red queen effect)
  • “Our expertise is the result of the training provided by thousands of experts around the world, and the support provided by thousands of technicians in five different space agencies.” (scale)
  • “The best way to contribute to a brand-new environment is not by trying to prove what a wonderful addition you are. It’s by trying to have a neutral impact, to observe and learn from those who are already there, and to pitch in with grunt work wherever possible.” (ecosystem)
  • “When you’re the least experienced person in the room, it’s not the time to show off. You don’t yet know what you don’t know – and regardless of your abilities, your experience and your level of authority, there will definitely be something you don’t know.” (circle of competence)
  • “Ultimately, leadership is not about glorious crowning acts. It’s about keeping your team focused on a goal and motivated to do their best to achieve it.” (hierarchical instincts)
  • “If you start thinking that only your biggest and shiniest moments count, you’re setting yourself up to feel like a failure most of the time.” (map is not the territory)

There is so much to learn from this book. Thinking in terms of mental models can help you see the underlying logic and structure in books on a wide range of topics. It can also help you pick up lessons to apply to your life from unexpected places. The analogy between a space walk and a business negotiation you’re going into tomorrow might not be obvious. But by using mental models you can see the fundamental wisdom underlying both.

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The Illusory Truth Effect: Why We Believe Fake News, Conspiracy Theories and Propaganda

Reading Time: 12 minutes

When a “fact” tastes good and is repeated enough, we tend to believe it, no matter how false it may be. Understanding the illusory truth effect can keep us from being bamboozled.

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A recent Verge article looked at some of the unsavory aspects of working as Facebook content moderators—the people who spend their days cleaning up the social network’s most toxic content. One strange detail stands out. The moderators the Verge spoke to reported that they and their coworkers often found themselves believing fringe, often hatemongering conspiracy theories they would have dismissed under normal circumstances. Others described experiencing paranoid thoughts and intense fears for their safety.

An overnight switch from skepticism to fervent belief in conspiracy theories is not unique to content moderators. In a Nieman Lab article by Laura Hazard Owen, she explains that researchers who study the spread of disinformation online can find themselves struggling to be sure about their own beliefs and needing to make an active effort to counteract what they see. Some of the most fervent, passionate conspiracy theorists admit that they first fell into the rabbit hole when they tried to debunk the beliefs they now hold. There’s an explanation for why this happens: the illusory truth effect.

The illusory truth effect

“Facts do not cease to exist because they are ignored.”

— Aldous Huxley

Not everything we believe is true. We may act like it is and it may be uncomfortable to think otherwise, but it’s inevitable that we all hold a substantial number of beliefs that aren’t objectively true. It’s not about opinions or different perspectives. We can pick up false beliefs for the simple reason that we’ve heard them a lot.

If I say that the moon is made of cheese, no one reading this is going to believe that, no matter how many times I repeat it. That statement is too ludicrous. But what about something a little more plausible? What if I said that moon rock has the same density as cheddar cheese? And what if I wasn’t the only one saying it? What if you’d also seen a tweet touting this amazing factoid, perhaps also heard it from a friend at some point, and read it in a blog post?

Unless you’re a geologist, a lunar fanatic, or otherwise in possession of an unusually good radar for moon rock-related misinformation, there is a not insignificant chance you would end up believing a made-up fact like that, without thinking to verify it. You might repeat it to others or share it online. This is how the illusory truth effect works: we all have a tendency to believe something is true after being exposed to it multiple times. The more times we’ve heard something, the truer it seems. The effect is so powerful that repetition can persuade us to believe information we know is false in the first place. Ever thought a product was stupid but somehow you ended up buying it on a regular basis? Or you thought that new manager was okay, but now you participate in gossip about her?

The illusory truth effect is the reason why advertising works and why propaganda is one of the most powerful tools for controlling how people think. It’s why the speech of politicians can be bizarre and multiple-choice tests can cause students problems later on. It’s why fake news spreads and retractions of misinformation don’t work. In this post, we’re going to look at how the illusory truth effect works, how it shapes our perception of the world, and how we can avoid it.

The discovery of the illusory truth effect

“Rather than love, than money, than fame, give me truth.”

— Henry David Thoreau

The illusory truth effect was first described in a 1977 paper entitled “Frequency and the Conference of Referential Validity,” by Lynn Hasher and David Goldstein of Temple University and Thomas Toppino of Villanova University. In the study, the researchers presented a group of students with 60 statements and asked them to rate how certain they were that each was either true or false. The statements came from a range of subjects and were all intended to be not too obscure, but unlikely to be familiar to study participants. Each statement was objective—it could be verified as either correct or incorrect and was not a matter of opinion. For example, “the largest museum in the world is the Louvre in Paris” was true.

Students rated their certainty three times, with two weeks in between evaluations. Some of the statements were repeated each time, while others were not. With each repetition, students became surer of their certainty regarding the statements they labelled as true. It seemed that they were using familiarity as a gauge for how confident they were of their beliefs.

An important detail is that the researchers did not repeat the first and last 10 items on each list. They felt students would be most likely to remember these and be able to research them before the next round of the study. While the study was not conclusive evidence of the existence of the illusory truth effect, subsequent research has confirmed its findings.

Why the illusory truth effect happens

“The sad truth is the truth is sad.”

— Lemony Snicket

Why does repetition of a fact make us more likely to believe it, and to be more certain of that belief? As with other cognitive shortcuts, the typical explanation is that it’s a way our brains save energy. Thinking is hard work—remember that the human brain uses up about 20% of an individual’s energy, despite accounting for just 2% of their body weight.

The illusory truth effect comes down to processing fluency. When a thought is easier to process, it requires our brains to use less energy, which leads us to prefer it. The students in Hasher’s original study recognized the repeated statements, even if not consciously. That means that processing them was easier for their brains.

Processing fluency seems to have a wide impact on our perception of truthfulness. Rolf Reber and Norbert Schwarz, in their article “Effects of Perceptual Fluency on Judgments of Truth,” found that statements presented in an easy-to-read color are judged as more likely to be true than ones presented in a less legible way. In their article “Birds of a Feather Flock Conjointly (?): Rhyme as Reason in Aphorisms,” Matthew S. McGlone and Jessica Tofighbakhsh found that aphorisms that rhyme (like “what sobriety conceals, alcohol reveals”), even if someone hasn’t heard them before, seem more accurate than non-rhyming versions. Once again, they’re easier to process.

Fake news

“One of the saddest lessons of history is this: If we’ve been bamboozled long enough, we tend to reject any evidence of the bamboozle. We’re no longer interested in finding out the truth. The bamboozle has captured us. It’s simply too painful to acknowledge, even to ourselves, that we’ve been taken. ”

— Carl Sagan

The illusory truth effect is one factor in why fabricated news stories sometimes gain traction and have a wide impact. When this happens, our knee-jerk reaction can be to assume that anyone who believes fake news must be unusually gullible or outright stupid. Evan Davis writes in Post Truth, “Never before has there been a stronger sense that fellow citizens have been duped and that we are all suffering the consequences of their intellectual vulnerability.” As Davis goes on to write, this assumption isn’t helpful for anyone. We can’t begin to understand why people believe seemingly ludicrous news stories until we consider some of the psychological reasons why this might happen.

Fake news falls under the umbrella of “information pollution,” which also includes news items that misrepresent information, take it out of context, parody it, fail to check facts or do background research, or take claims from unreliable sources at face value. Some of this news gets published on otherwise credible, well-respected news sites due to simple oversight. Some goes on parody sites that never purport to tell the truth, yet are occasionally mistaken for serious reporting. Some shows up on sites that replicate the look and feel of credible sources, using similar web design and web addresses. And some fake news comes from sites dedicated entirely to spreading misinformation, without any pretense of being anything else.

A lot of information pollution falls somewhere in between the extremes that tend to get the most attention. It’s the result of people being overworked or in a hurry and unable to do the due diligence that reliable journalism requires. It’s what happens when we hastily tweet something or mention it in a blog post and don’t realize it’s not quite true. It extends to miscited quotes, doctored photographs, fiction books masquerading as memoirs, or misleading statistics.

The signal to noise ratio is so skewed that we have a hard time figuring out what to pay attention to and what we should ignore. No one has time to verify everything they read online. No one. (And no, offline media certainly isn’t perfect either.) Our information processing capabilities are not infinite and the more we consume, the harder it becomes to assess its value.

Moreover, we’re often far outside our circle of competence, reading about topics we don’t have the expertise in to assess accuracy in any meaningful way. This drip-drip of information pollution is not harmless. Like air pollution, it builds up over time and the more we’re exposed to it, the more likely we are to end up picking up false beliefs which are then hard to shift. For instance, a lot of people believe that crime, especially the violent kind, is on an upward trend year by year—in a 2016 study by Pew Research, 57% of Americans believed crime had worsened since 2008. This despite violent crime having actually fallen by nearly a fifth during that time. This false belief may stem from the fact that violent crime receives a disproportional amount of media coverage, giving it wide and repeated exposure.

When people are asked to rate the apparent truthfulness of news stories, they score ones they have read multiple times more truthful than those they haven’t. Danielle C. Polage, in her article “Making Up History: False Memories of Fake News Stories,” explains that a false story someone has been exposed to more than once can seem more credible than a true one they’re seeing for the first time. In experimental settings, people also misattribute their previous exposure to stories, believing they read a news item from another source when they actually saw it as part of a prior part of a study. Even when people know the story is part of the experiment, they sometimes think they’ve also read it elsewhere. The repetition is all that matters.

Given enough exposure to contradictory information, there is almost no knowledge that we won’t question.

Propaganda

“If a lie is only printed often enough, it becomes a quasi-truth, and if such a truth is repeated often enough, it becomes an article of belief, a dogma, and men will die for it.”

— Isa Blagden

Propaganda and fake news are similar. By relying on repetition, disseminators of propaganda can change the beliefs and values of people.

Propaganda has a lot in common with advertising, except instead of selling a product or service, it’s about convincing people of the validity of a particular cause. Propaganda isn’t necessarily malicious; sometimes the cause is improved public health or boosting patriotism to encourage military enrollment. But often propaganda is used to undermine political processes to further narrow, radical, and aggressive agendas.

During World War II, the graphic designer Abraham Games served as the official war artist for the British government. Games’s work is iconic and era-defining for its punchy, brightly colored visual style. His army recruitment posters would often feature a single figure rendered in a proud, strong, admirable pose with a mere few words of text. They conveyed to anyone who saw them the sorts of positive qualities they would supposedly gain through military service. Whether this was true or not was another matter. Through repeated exposure to the poster, Games instilled the image the army wanted to create in the minds of viewers, affecting their beliefs and behaviors.

Today, propaganda is more likely to be a matter of quantity over quality. It’s not about a few artistic posters. It’s about saturating the intellectual landscape with content that supports a group’s agenda. With so many demands on our attention, old techniques are too weak.

Researchers Christopher Paul and Miriam Matthews at the Rand Corporation refer to the method of bombarding people with fabricated information as the “firehose of propaganda” model. While the report focuses on modern Russian propaganda, the techniques it describes are not confined to Russia. These techniques make use of the illusory truth effect, alongside other cognitive shortcuts. Firehose propaganda has four distinct features:

  • High-volume and multi-channel
  • Rapid, continuous and repetitive
  • Makes no commitment to objective reality
  • Makes no commitment to consistency

Firehose propaganda is predicated on exposing people to the same messages as frequently as possible. It involves a large volume of content, repeated again and again across numerous channels: news sites, videos, radio, social media, television and so on. These days, as the report describes, this can also include internet users who are paid to repeatedly post in forums, chat rooms, comment sections and on social media disputing legitimate information and spreading misinformation. It is the sheer volume that succeeds in obliterating the truth. Research into the illusory truth effect suggests that we are further persuaded by information heard from multiple sources, hence the efficacy of funneling propaganda through a range of channels.

Seeing as repetition leads to belief in many cases, firehose propaganda doesn’t need to pay attention to the truth or even to be consistent. A source doesn’t need to be credible for us to end up believing its messages. Fact-checking is of little help because it further adds to the repetition, yet we feel compelled not to ignore obviously untrue propagandistic material.

Firehose propaganda does more than spread fake news. It nudges us towards feelings like paranoia, mistrust, suspicion, and contempt for expertise. All of this makes future propaganda more effective. Unlike those espousing the truth, propagandists can move fast because they’re making up some or all of what they claim, meaning they gain a foothold in our minds first.  First impressions are powerful. Familiarity breeds trust.

How to combat the illusory truth effect

So how can we protect ourselves from believing false news and being manipulated by propaganda due to the illusory truth effect? The best route is to be far more selective. The information we consume is like the food we eat. If it’s junk, our thinking will reflect that.

We don’t need to spend as much time reading the news as most of us do. As with many other things in life, more can be less. The vast majority of the news we read is just information pollution. It doesn’t do us any good.

One of the best solutions is to quit the news. This frees up time and energy to engage with timeless wisdom that will improve your life. Try it for a couple of weeks. And if you aren’t convinced, read a few days’ worth of newspapers from 1978. You’ll see how much the news doesn’t really matter at all.

If you can’t quit the news habit, stick to reliable, well-known news sources that have a reputation to uphold. Steer clear of dubious sources whenever you can—even if you treat it as entertainment, you might still end up absorbing it. Research unfamiliar sources before trusting them. Be cautious of sites that are funded entirely by advertising (or that pay their journalists based on views) and seek to support reader-funded news sources you get value from if possible. Prioritize sites that treat their journalists well and don’t expect them to churn out dozens of thoughtless articles per day.  Don’t rely on news in social media posts without sources, from people outside of their circle of competence.

Avoid treating the news as entertainment to passively consume on the bus or while waiting in line. Be mindful about it—if you want to inform yourself on a topic, set aside designated time to learn about it from multiple trustworthy sources. Don’t assume breaking news is better, as it can take some time for the full details of a story to come out and people may be quick to fill in the gaps with misinformation. Accept that you can’t be informed about everything and most of it isn’t important. Pay attention to when news items make you feel outrage or other strong emotions, because this may be a sign of manipulation. Be aware that correcting false information can further fuel the illusory truth effect by adding to the repetition.

We can’t stop the illusory truth effect from existing. But we can recognize that it is a reality and seek to prevent ourselves from succumbing to it in the first place.

Conclusion

Our memories are imperfect. We are easily led astray by the illusory truth effect, which can direct what we believe and even change our understanding of the past. It’s not about intelligence—this happens to all of us. This effect is too powerful for us to override it simply by learning the truth. Cognitively, there is no distinction between a genuine memory and a false one. Our brains are designed to save energy and it’s crucial we accept that.

We can’t just pull back and think the illusory truth only applies to other people. It applies to everyone. We’re all responsible for our own beliefs. We can’t pin the blame on the media or social media algorithms or whatever else. When we put effort into thinking about and questioning the information we’re exposed to, we’re less vulnerable to the illusory truth effect. Knowing about the effect is the best way to identify when it’s distorting our worldview. Before we use information as the basis for important decisions, it’s a good idea to verify if it’s true, or if it’s something we’ve just heard a lot.

Truth is a precarious thing, not because it doesn’t objectively exist, but because the incentives to warp it can be so strong. It’s up to each of us to seek it out.

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The Power of Questions

Reading Time: 5 minutes

The quality of the answers we get are directly correlated with the quality of the questions we ask. Here’s how to improve your questions.

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When we run our once-a-year Re:Think Europe event, 10 participants work with us for a month before the event to hone their questions. This is the most intense event we run for a reason. Each person brings a problem or challenge to the table for others to help with. Participants research each other’s problems before the event. Before they even show up, refining and iterating the questions often help the participants make huge leaps forward.

As a society, we tend to focus a lot on answers. Answers are solutions to problems. We tend to give less prestige to questions. Everyone has them. They’re easy. It’s the answers that take the work.

This overlooks the power of questions. Asking questions gives you a better understanding of everything: the situation you are in, the challenges you are facing. Life.

Let me share a story that took place in my second-year history class at university. We started discussing the assigned reading. I didn’t really understand it, but I figured I’d get it just sitting there. Then this guy raised his hand and said, “Hey Professor, could you explain [technical term]? It wasn’t clear to me from the article.”

Boom. I had this startling insight. Up until then, I had always been afraid to ask questions like that for fear of looking stupid [read about pluralistic ignorance here]. But this guy didn’t appear stupid. At that moment, he seemed like the smartest guy in the class.

Asking questions means you want to learn. You want to understand and know. So where do you start? Anywhere you want. But don’t feel pressure to begin with the big questions, the ones we all confront at one time or another, like the meaning of life, or what exists beyond our physical experience of earth. There is a significant amount to be learned from the seemingly mundane ones, questions that seem so basic, once we reach about age 12 we no longer bother asking them—because we either think we know the answer or are afraid of admitting we don’t.

Consider the following three questions:

  1. What is a horse?
  2. What is green?
  3. What is a point in time?

At first glance, these don’t seem difficult. They’re grade school stuff. But these are actually really hard questions that can show us how much is to be gained from asking them.

First, what is a horse? Most people will list the physical characteristics that horses have in common, saying, “A horse has four legs, and a mane, and you can ride it.” This is definitely true of some horses, but we would reasonably consider a three-legged horse still a horse. And a horse doesn’t cease to be a horse if it can’t be ridden. It doesn’t become some other animal.

There is, I think, some component of DNA that is the same for all horses, a bit of code that tells the cells to form the horse. So why don’t we reference a specific gene sequence when we are explaining what a horse is? Because it wouldn’t in any way communicate what we mean by the word horse. Horses have properties that relate to our experience of them. The problem is, they all don’t have the same properties.

So what we do is fix a vague concept in our minds of horseness. It can’t be an image, because then it would be a specific horse, and it can’t be explicitly defined because we wouldn’t encompass the whole category. So we keep it at a fuzzy level that, despite its lack of precision, is extremely useful when we have to communicate in any way about horses. The abstract concept must stay abstract to retain its utility.

So, are you being pedantic when you ask, “What is a horse?” Not at all. You’re actually doing something very important. You are assessing the understanding of the person you are talking to about yours. And you discover that it’s never going to be a perfect match.

As for the second question, what is green? This one is definitely more painful. The easy answer is a color. But that’s not a good answer, for what is a color? A quality that objects possess? Ooh cool. Where can I get some of this quality? Ah. Nowhere. Green is a quality that does not exist outside of the objects that possess it.

There is no place you can see green without seeing something being green. How unfair is this? I know green. I see it all the time. But it is not a thing I can hold. A change in the way my eyes process light and there could cease to be green [related: How do you know that you know what you know?]. But greenness would always be out there, a property of the interaction of light and molecules that can be so vivid but doesn’t actually exist on its own.

Does this make asking, “What is green?” a waste of time? No. Wanting to get a handle on the fundamentals is never a waste of time. You can learn what you can influence and what you cannot. In this case you learn that you can change the color of an object, but you have no powers when it comes to color itself.

Finally, what is a point in time? This one really hurts. First, we should ask what is a point? Conveniently, Euclid provided some definitions over 2000 years ago.

  1. A point is that which has no part.
  2. A line is length without breadth.
  3. A surface is that which has length and breadth only.

From this, we can conclude that a point has neither length nor breadth. That’s okay. It’s just this thing, and if you connect two of them with length you get a line. Euclid also said, “The extremities of lines are points.” It all works. Conceptually, it makes sense. I can wrap my head around it enough to do basic geometry. Great.

But if you actually think about it, your brain could explode. A point has neither length nor breadth? Then what does it have? It has to have something, to be something, doesn’t it? But anything that occupies space must have length and breadth, however infinitesimal. Since points have neither, they cannot occupy space. But then how can they form the ends of lines? How can they be?

The same thing happens when we try to conceive of a point in time. It’s something we all get. We say things like “going forward” as if there is a specific moment that we can measure all other moments against. But how exactly would you describe a moment in time? To say that implies that there are many moments, all of which could be distinguished from each other. But can they be? What fills the space between them? And if you say nothing, then how can the points be distinguished at all?

Are we unreasonable, then, when we question, ‘What is a point in time?” No. We can’t question everything every day, as it would likely put us in a state of paralysis, but asking questions like this shows that there is much to be gained from the act of trying to answer. We can learn a lot, often more, from work involved in answering a question than from the answer itself.

There are no dumb questions. Don’t be afraid to ask them. They are the most straight forward path to learning.

Article Summary

  • Good questions are the key to better insights.
  • Questions allow you to asses your understanding as well as others. Identifying gaps in your knowledge is the first step to filling them.
  • We can learn a lot, often more, from the work involved in answering a question than from the answer itself.
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The Spacing Effect: How to Improve Learning and Maximize Retention

Reading Time: 12 minutes

We are not taught how to learn in school, we are taught how to pass tests. The spacing effect is a far more effective way to learn and retain information that works with our brain instead of against it. Find out how to use it here.

“Every perception is to some degree an act of creation, and every act of memory is to some degree an act of imagination.”

— Gerald Edelman, Second Nature: Brain Science and Human Knowledge

The most important metaskill you can learn is how to learn. Learning allows you to adapt. As Darwin hinted, it’s not the strongest who survives. It’s the one who easily adapts to a changing environment. Learning how to learn is a part of a “work smarter, not harder” approach to life—one that probabilistically helps you avoid becoming irrelevant. Your time is precious, and you don’t want to waste it on something which will just be forgotten.

During the school years, most of us got used to spending hours at a time memorizing facts, equations, the names of the elements, French verbs, dates of key historical events. We found ourselves frantically cramming the night before a test. We probably read through our notes over and over, a gallon of coffee in hand, in the hope that the information would somehow lodge in our brains. Once the test was over, we doubtless forgot everything straight away.1

Even outside of formal education, we have to learn large amounts of new information on a regular basis: foreign languages, technical terms, sale scripts, speeches, the names of coworkers. Learning through rote memorization is tedious and—more important—ineffective. If we want to remember something, we need to work with our brains, not against them. To do that, we need to understand cognitive constraints and find intelligent ways to get around them or use them to our advantage.

This is where the spacing effect comes in. It’s a wildly useful phenomenon: we are better able to recall information and concepts if we learn them in multiple, spread-out sessions. We can leverage this effect by using spaced repetition to slowly learn almost anything.

It works for words, numbers, images, and skills. It works for anyone of any age, from babies to elderly people. It works for animals, even species as simple as sea slugs. The effect cuts across disciplines and can be used to learn anything from artistic styles to mathematical equations.

Spaced repetition might not have the immediacy of cramming or the adrenaline rush of a manic all-nighter. But the information we learn from it can last a lifetime and tends to be effectively retained. In some ways, the spacing effect is a cognitive limitation, yet a useful one—if we are aware of it.

In Fluent Forever: How to Learn Any Language and Never Forget It, Gabriel Wyner writes:

Spaced repetition…[is] extraordinarily efficient. In a four-month period, practising for 30 minutes a day, you can expect to learn and retain 3600 flashcards with 90 to 95 percent accuracy. These flashcards can teach you an alphabet, vocabulary, grammar, and even pronunciation. And they can do it without becoming tedious because they’re always challenging enough to remain interesting and fun.

In Mindhacker, Ron and Marty Hale-Evans explore further:

Our memory is simultaneously magnificent and pathetic. It is capable of incredible feats, yet it never works quite like we wish it would. Ideally, we would be able to remember everything instantly, but we are not computers. We hack our memory with tools like memory palaces, but such techniques required effort and dedication. Most of us give up, and outsource our memory to smartphones, cloud enabled computers, or plain old pen and paper. There is a compromise…a learning technique called spaced repetition which efficiently organizes information or memorization and retention can be used to achieve near perfect recall.

“If you wish to forget anything on the spot, make a note that this thing is to be remembered.”

— Edgar Allan Poe, Marginalia

The Discovery of The Spacing Effect

Hermann Ebbinghaus (1850-1909), a German psychologist and pioneer of quantitative memory research, first identified the spacing effect. After earning his PhD in Germany, he traveled to London. Like so many people, he found his life forever changed by a book.

The work in question was Elements of Psychophysics by the pioneering experimental psychologist Gustav Fechner. Inspired by this book, Ebbinghaus began the research into memory that would consume his career and impact all of us.

Ebbinghaus took up his new field of study with the unbridled zest of a newcomer. He didn’t believe strongly in the prevailing understanding of memory at the time. In his wish to avoid getting bogged down in theory, he made everything about experimentation. As researcher and the sole subject of his experiments, he faced an uphill battle.

His most important findings were in the areas of forgetting and learning curves. These are graphical representations of the process of learning and forgetting. The forgetting curve shows how a memory of new information decays in the brain,2 with the fastest drop occurring after 20 minutes and the curve leveling off after a day.

There is a way to slow down the process of forgetting. We need only to recall or revisit the information after we originally come across it. Going over the information later, at intervals, helps us remember a greater percentage of the material. Persistence will allow us to recall with 100% accuracy all that we want to remember.

The learning curve is the inverse. It illustrates the rate at which we learn new information. When we use spaced repetition, the forgetting curve changes:

Frequency matters. Under normal conditions, frequent repetitions aid memory. We know this intuitively. Just try to memorize this article on a single repetition. However much attention, focus, or individual ability you have, it won’t work.

Memory mastery comes from repeated exposure to the material. Ebbinghaus observes, “Left to itself every mental content gradually loses its capacity for being revived, or at least suffers loss in this regard under the influence of time.” Cramming is not an effective memorization strategy. Lacking the robustness developed in later sessions, crammed facts soon vanish. Even something as important and frequently used as language can decay if not put into use.

There are other ways to improve memory. Intensity of emotion matters, as does the intensity of attention. Ebbinghaus notes in his definitive work on the subject, Memory and Forgetting:

Very great is the dependence of retention and reproduction upon the intensity of the attention and interest which were attached to the mental states the first time they were present. The burnt child shuns the fire, and the dog which has been beaten runs from the whip, after a single vivid experience. People in whom we are interested we may see daily and yet not be able to recall the colour of their hair or of their eyes…Our information comes almost exclusively from the observation of extreme and especially striking cases.

Ebbinghaus also uncovered something extraordinary: even when we appear to have forgotten information, a certain quantity is stored in our subconscious minds. He referred to these memories as savings. While they cannot be consciously retrieved, they speed up the process of relearning the same information later on.

A poem is learned by heart and then not again repeated. We will suppose that after a half year it has been forgotten: no effort of recollection is able to call it back again into consciousness. At best only isolated fragments return. Suppose that the poem is again learned by heart. It then becomes evident that, although to all appearances totally forgotten, it still in a certain sense exists and in a way to be effective. The second learning requires noticeably less time or a noticeably smaller number of repetitions than the first. It also requires less time or repetitions than would now be necessary to learn a similar poem of the same length.

As the first researcher to undertake serious experimentation on memory and why we forget, Ebbinghaus transformed psychology as a new branch of science. His impact has been compared to that of Aristotle. Ongoing research into the spacing effect continues to support Ebbinghaus’s findings.

“There is no such thing as memorizing. We can think, we can repeat, we can recall and we can imagine, but we aren’t built to memorize. Rather our brains are designed to think and automatically hold onto what’s important. While running away from our friendly neighborhood tiger, we don’t think “You need to remember this! Tigers are bad! Don’t forget! They’re bad!” We simply run away, and our brain remembers for us.”

— Gabriel Wyner, Fluent Forever: How to Learn Any Language and Never Forget It

How the Spacing Effect Works

Let’s take a quick refresher on what we know about how memory in works, because it’s not what we think.

Memories are not located in any one part of the brain. Memories are formed in a process which involves the entire brain. If you think about your favorite book, different parts of your brain will have encoded the look of it, the storyline, the emotions it made you feel, the smell of the pages, and so on. Memories are constructed from disparate components which create a logical whole. As you think about that book, a web of neural patterns pieces together a previously encoded image. Our brains are not like computers – we can’t just ‘tell’ ourselves to remember something.

In Mastery, Robert Greene explains:

In the end, an entire network of neurons is developed to remember this single task, which accounts for the fact we can still ride a bicycle years after we first learned how to do so. If we were to take a look at the frontal cortex of those who have mastered something through repetition, it would be remarkable still and inactive as they performed the skill. All their brain activity is occurring in areas that are lower down and required much less conscious control…People who do not practice and learn new skills can never gain a proper sense of proportion or self-criticism. They think they can achieve anything without effort and have little contact with reality. Trying something over and over again grounds you in reality, making you deeply aware of your inadequacies and of what you can accomplish with more work and effort.

No definitive answer has been found to explain how the spacing effect works. However, a number of factors are believed to help:

Forgetting and learning are, in a counterintuitive twist, linked. When we review close to the point of nearly forgetting, our brains reinforce the memory as well as add new details. This is one reason practice papers and teaching other people are the most effective ways for students to revise—they highlight what has been forgotten.

Retrieving memories changes the way they are later encoded. In essence, the harder something is to remember now, the better we will recall it in the future. The more we strain, which is painful mental labor, the easier it will be in the future. There is no learning without pain. Recall is more important than recognition. This explains why practice tests are a better way to learn than opening your text and re-reading your highlights.

Our brains assign greater importance to repeated information. This makes sense; information we encounter on a regular basis does tend to be more important than that which we only come across once. Disregarding any forms of mental impairment, we don’t have trouble recalling the information we need on a daily basis. Our PIN, our own telephone number, the directions to work, and names of coworkers, for example. We might once have struggled to remember them, but after accessing those sorts of information hundreds or thousands of time, recall becomes effortless.

Some researchers also believe that semantic priming is a factor. This refers to the associations we form between words which make them easier to recall. So, the sentence ‘the doctor and the nurse walked through the hospital’ is easier to remember than ‘the doctor and the artist walked through the supermarket’ because the words ‘doctor’ ‘nurse’ and ‘hospital’ are linked. If you are asked to remember a logical sentence such as ‘mitochondria is the powerhouse of the cell’, it’s not too difficult. If those same words are scrambled and become ‘cell the house mitochondria power is of’ it’s a lot harder to remember. And if those words are broken up into nonsensical syllables – ‘th ell ce he ous hon mit odria fi of’ – retaining them would become arduous. But some researchers have theorised that repetition over time primes us to connect information. So, if you revised ‘th ell ce he ous hon mit odria fi of’ enough times, you would start to connect ‘th’ and ‘ell.’ We can demonstrate semantic priming by telling a friend to say ‘silk’ ten times, then asking them what a cow drinks. They will almost certainly say ‘milk.’ The answer is, of course, water.

Yet another theory is that of deficient processing. Some literature points to the possibility that spaced repetition is not in itself especially efficient, but that massed learning is just very inefficient. By comparison, spaced repetition seems special when it is, in fact, a reflection of our true capabilities. Researchers posit that massed learning is redundant because we lose interest as we study information and retain less and less over time. Closely spaced repetition sessions leverage our initial interest before our focus wanes.

With properly spaced repetition, you increase the intervals of time between learning attempts. Each learning attempt reinforces the neural connections. For example, we learn a list better if we repeatedly study it over a period of time than if we tackle it in one single burst. We’re actually more efficient this way. Spaced sessions allow us to invest less total time to memorize than one single session, whereas we might get bored while going over the same material again and again in a single session. Of course, when we’re bored we pay less and less attention.3

In Focused Determination, the authors explain why variety also contributes to deficient processing.

There is also minimal variation in the way the material is presented to the brain when it is repeatedly visited over a short time. This tends to decrease our learning. In contrast, when repetition learning takes place over a longer period, it is more likely that the materials are presented differently. We have to retrieve the previously learned information from memory and hence reinforce it. All of this leads us to become more interested in the content and therefore more receptive to learning it.

“How do you remember better? Repeated exposure to information in specifically timed intervals provides the most powerful way to fix memory into the brain. …Deliberately re-expose yourself to the information more elaborately, and in fixed, spaced intervals, if you want the retrieval to be the most vivid it can be. Learning occurs best when new information is incorporated gradually into the memory store rather than when it is jammed in all at once.”

— John Medina, Brain Rules

Taking Advantage of the Spacing Effect

We don’t learn about spaced repetition in school—something which baffles many researchers. Most classes teach a single topic per session, then don’t repeat it until the test.

Going over a topic once teaches very little—sometimes nothing at all, if the teacher is unengaging or the class is too long. Most teachers expect their students to take care of the memorizing part themselves. As a result, many of us develop bad learning habits like cramming to cope with the demands of our classes.

We need to break up with cramming and focus on what actually works: spaced repetition.

The difficulty of spaced repetition is not effort but that it requires forward planning and a small investment of time to set up a system. But in the long run, it saves us time as we retain information and spend less total time learning.

A typical spaced repetition system includes these key components:

  • A schedule for review of information. Typical systems involve going over information after an hour, then a day, then every other day, then weekly, then fortnightly, then monthly, then every six months, then yearly. Guess correctly and the information moves to the next level and is reviewed less often. Guess incorrectly and it moves down a level and is reviewed more often.
  • A means of storing and organizing information. Flashcards or spaced repetition software (such as Anki and SuperMemo) are the most common options. Software has the obvious advantage of requiring little effort to maintain, and of having an inbuilt repetition schedule. Anecdotal evidence suggests that writing information out on flashcards contributes to the learning process.
  • A metric for tracking progress. Spaced repetition systems work best if they include built-in positive reinforcement. This is why learning programs like Duolingo and Memrise incorporate a points system, daily goals, leaderboards and so on. Tracking progress gives us a sense of progression and improvement.
  • A set duration for review sessions. If we practice for too long, our attention wanes and we retain decreasing amounts of information. Likewise, a session needs to be long enough to ensure focused immersion. A typical recommendation is no more than 30 minutes, with a break before any other review sessions.

The spacing effect is a perfect example of how much more effective we can be if we understand how our minds work, and use them in an optimal way. All you need to learn something for life are flashcards and a schedule. Then, of course, you’re free to move on to actually applying and using what you’ve learned.

***

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Footnotes
  • 1

    When is the last time you used a2+ b2= c2 in real life?

  • 2

    This is different than the half-life of knowledge, the process by which information in memory becomes less valuable because your understanding of the world has changed.

  • 3

    You can test this by asking yourself what your last meeting yesterday was about.

Double Loop Learning: Download New Skills and Information into Your Brain

Reading Time: 9 minutes

We’re taught single loop learning from the time we are in grade school, but there’s a better way. Double loop learning is the quickest and most efficient way to learn anything that you want to “stick.”

***

So, you’ve done the work necessary to have an opinion, learned the mental models, and considered how you make decisions. But how do you now implement these concepts and figure out which ones work best in your situation? How do you know what’s effective and what’s not? One solution to this dilemma is double loop learning.

We can think of double loop learning as learning based on Bayesian updating — the modification of goals, rules, or ideas in response to new evidence and experience. It might sound like another piece of corporate jargon, but double loop learning cultivates creativity and innovation for both organizations and individuals.

“Every reaction is a learning process; every significant experience alters your perspective.”

— Hunter S. Thompson

Single Loop Learning

The first time we aim for a goal, follow a rule, or make a decision, we are engaging in single loop learning. This is where many people get stuck and keep making the same mistakes. If we question our approaches and make honest self-assessments, we shift into double loop learning. It’s similar to the Orient stage in John Boyd’s OODA loop. In this stage, we assess our biases, question our mental models, and look for areas where we can improve. We collect data, seek feedback, and gauge our performance. In short, we can’t learn from experience without reflection. Only reflection allows us to distill the experience into something we can learn from.

In Teaching Smart People How to Learn, business theorist Chris Argyris compares single loop learning to a typical thermostat. It operates in a homeostatic loop, always seeking to return the room to the temperature at which the thermostat is set. A thermostat might keep the temperature steady, but it doesn’t learn. By contrast, double loop learning would entail the thermostat’s becoming more efficient over time. Is the room at the optimum temperature? What’s the humidity like today and would a lower temperature be more comfortable? The thermostat would then test each idea and repeat the process. (Sounds a lot like Nest.)

Double Loop Learning

Double loop learning is part of action science — the study of how we act in difficult situations. Individuals and organizations need to learn if they want to succeed (or even survive). But few of us pay much attention to exactly how we learn and how we can optimize the process.

Even smart, well-educated people can struggle to learn from experience. We all know someone who’s been at the office for 20 years and claims to have 20 years of experience, but they really have one year repeated 20 times.

Not learning can actually make you worse off. The world is dynamic and always changing. If you’re standing still, then you won’t adapt. Forget moving ahead; you have to get better just to stay in the same relative spot, and not getting better means you’re falling behind.

Many of us are so focused on solving problems as they arise that we don’t take the time to reflect on them after we’ve dealt with them, and this omission dramatically limits our ability to learn from the experiences. Of course, we want to reflect, but we’re busy and we have more problems to solve — not to mention that reflecting on our idiocy is painful and we’re predisposed to avoid pain and protect our egos.

Reflection, however, is an example of an approach I call first-order negative, second-order positive. It’s got very visible short-term costs — it takes time and honest self-assessment about our shortcomings — but pays off in spades in the future. The problem is that the future is not visible today, so slowing down today to go faster at some future point seems like a bad idea to many. Plus with the payoff being so far in the future, it’s hard to connect to the reflection today.

The Learning Dilemma: How Success Becomes an Impediment

Argyris wrote that many skilled people excel at single loop learning. It’s what we learn in academic situations. But if we are accustomed only to success, double loop learning can ignite defensive behavior. Argyris found this to be the reason learning can be so difficult. It’s not because we aren’t competent, but because we resist learning out of a fear of seeming incompetent. Smart people aren’t used to failing, so they struggle to learn from their mistakes and often respond by blaming someone else. As Argyris put it, “their ability to learn shuts down precisely at the moment they need it the most.”

In the same way, a muscle strengthens at the point of failure, we learn best after dramatic errors.

The problem is that single loop processes can be self-fulfilling. Consider managers who assume their employees are inept. They deal with this by micromanaging and making every decision themselves. Their employees have no opportunity to learn, so they become discouraged. They don’t even try to make their own decisions. This is a self-perpetuating cycle. For double loop learning to happen, the managers would have to let go a little. Allow someone else to make minor decisions. Offer guidance instead of intervention. Leave room for mistakes. In the long run, everyone would benefit. The same applies to teachers who think their students are going to fail an exam. The teachers become condescending and assign simple work. When the exam rolls around, guess what? Many of the students do badly. The teachers think they were right, so the same thing happens the next semester.

Many of the leaders Argyris studied blamed any problems on “unclear goals, insensitive and unfair leaders, and stupid clients” rather than making useful assessments. Complaining might be cathartic, but it doesn’t let us learn. Argyris explained that this defensive reasoning happens even when we want to improve. Single loop learning just happens to be a way of minimizing effort. We would go mad if we had to rethink our response every time someone asked how we are, for example. So everyone develops their own “theory of action—a set of rules that individuals use to design and implement their own behavior as well as to understand the behavior of others.” Most of the time, we don’t even consider our theory of action. It’s only when asked to explain it that the divide between how we act and how we think we act becomes apparent. Identifying the gap between our espoused theory of action and what we are actually doing is the hard part.

The Key to Double Loop Learning: Push to the Point of Failure

The first step Argyris identified is to stop getting defensive. Justification gets us nowhere. Instead, he advocates collecting and analyzing relevant data. What conclusions can we draw from experience? How can we test them? What evidence do we need to prove a new idea is correct?

The next step is to change our mental models. Break apart paradigms. Question where conventions came from. Pivot and make reassessments if necessary.

Problem-solving isn’t a linear process. We can’t make one decision and then sit back and await success.

Argyris found that many professionals are skilled at teaching others, yet find it difficult to recognize the problems they themselves cause (see Galilean Relativity). It’s easy to focus on other people; it’s much harder to look inward and face complex challenges. Doing so brings up guilt, embarrassment, and defensiveness. As John Grey put it, “If there is anything unique about the human animal, it is that it has the ability to grow knowledge at an accelerating rate while being chronically incapable of learning from experience.”

When we repeat a single loop process, it becomes a habit. Each repetition requires less and less effort. We stop questioning or reconsidering it, especially if it does the job (or appears to). While habits are essential in many areas of our lives, they don’t serve us well if we want to keep improving. For that, we need to push the single loop to the point of failure, to strengthen how we act in the double loop. It’s a bit like the Feynman technique — we have to dismantle what we know to see how solid it truly is.

“Fail early and get it all over with. If you learn to deal with failure… you can have a worthwhile career. You learn to breathe again when you embrace failure as a part of life, not as the determining moment of life.”

— Rev. William L. Swig

One example is the typical five-day, 9-to-5 work week. Most organizations stick to it year after year. They don’t reconsider the efficacy of a schedule designed for Industrial Revolution factory workers. This is single loop learning. It’s just the way things are done, but not necessarily the smartest way to do things.

The decisions made early on in an organization have the greatest long-term impact. Changing them in the months, years, or even decades that follow becomes a non-option. How to structure the work week is one such initial decision that becomes invisible. As G.K. Chesterton put it, “The things we see every day are the things we never see at all.” Sure, a 9-to-5 schedule might not be causing any obvious problems. The organization might be perfectly successful. But that doesn’t mean things cannot improve. It’s the equivalent of a child continuing to crawl because it gets them around. Why try walking if crawling does the job? Why look for another option if the current one is working?

A growing number of organizations are realizing that conventional work weeks might not be the most effective way to structure work time. They are using double loop learning to test other structures. Some organizations are trying shorter work days or four-day work weeks or allowing people to set their own schedules. Managers then keep track of how the tested structures affect productivity and profits. Over time, it becomes apparent whether the new schedule is better than the old one.

37Signals is one company using double loop learning to restructure their work week. CEO Jason Fried began experimenting a few years ago. He tried out a four-day, 32-hour work week. He gave employees the whole of June off to explore new ideas. He cut back on meetings and created quiet spaces for focused work. Rather than following conventions, 37Signals became a laboratory looking for ways of improving. Over time, what worked and what didn’t became obvious.

Double loop learning is about data-backed experimentation, not aimless tinkering. If a new idea doesn’t work, it’s time to try something else.

In an op-ed for The New York Times, Camille Sweeney and Josh Gosfield give the example of David Chang. Double loop learning turned his failing noodle bar into an award-winning empire.

After apprenticing as a cook in Japan, Mr. Chang started his own restaurant. Yet his early efforts were ineffective. He found himself overworked and struggling to make money. He knew his cooking was excellent, so how could he make it profitable? Many people would have quit or continued making irrelevant tweaks until the whole endeavor failed. Instead, Mr. Chang shifted from single to double loop learning. A process of making honest self-assessments began. One of his foundational beliefs was that the restaurant should serve only noodles, but he decided to change the menu to reflect his skills. In time, it paid off; “the crowds came, rave reviews piled up, awards followed and unimaginable opportunities presented themselves.” This is what double loop learning looks like in action: questioning everything and starting from scratch if necessary.

Josh Waitzkin’s approach (as explained in The Art of Learning) is similar. After reaching the heights of competitive chess, Waitzkin turned his focus to martial arts. He began with tai chi chuan. Martial arts and chess are, on the surface, completely different, but Waitzkin used double loop learning for both. He progressed quickly because he was willing to lose matches if doing so meant he could learn. He noticed that other martial arts students had a tendency to repeat their mistakes, letting fruitless habits become ingrained. Like the managers Argyris worked with, students grew defensive when challenged. They wanted to be right, even if it prevented their learning. In contrast, Waitzkin viewed practice as an experiment. Each session was an opportunity to test his beliefs. He mastered several martial arts, earning a black belt in jujitsu and winning a world championship in tai ji tui shou.

Argyris found that organizations learn best when people know how to communicate. (No surprise there.) Leaders need to listen actively and open up exploratory dialogues so that problematic assumptions and conventions can be revealed. Argyris identified some key questions to consider.

  • What is the current theory in use?
  • How does it differ from proposed strategies and goals?
  • What unspoken rules are being followed, and are they detrimental?
  • What could change, and how?
  • Forget the details; what’s the bigger picture?

Meaningful learning doesn’t happen without focused effort. Double loop learning is the key to turning experience into improvements, information into action, and conversations into progress.

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