ZOOM Cloud Meetings 4+

Fast & easy

Had an app developer for a different app set up a video call time to ask opinions on a new service coming about one of my medical conditions. I hadn’t even heard of Zoom before, but when FT didn’t work, I quickly downloaded Zoom & it took zero time for us to be able to view each other’s screens, which was more imperative for her, but her being able to share screens with me that were still in development was extremely easy! Once I figured out to unmute her (a default setting, at least in my case), it was so easy to use, I didn’t need a tutorial or anything! It was a last minute, phone hook-up problem that I didn’t take time to read about the app or even see if a tutorial was there (I’m sure there is). So VERY easy to use, point & click & I was able to complete helping them, they being in Singapore & myself in eastern USA! This video chat could possibly be beneficial for millions of people, literally! Thank you, Zoom for making this happen! Would definite recommend this to others!!

Zoom!

What a wonderful way to be together virtually with so many family members, friends and classmates! I love hearing their voices and seeing their faces and home projects, including knitting, cooking special dishes, gardening and children’s artwork. It’s especially uplifting to enjoy virtual parties and classes together. Thanks so much for enabling everyone with a smart phone, tablet or computer to connect so meaningfully with others during our stay-at-home isolation during this apocalyptic pandemic.

Your amazing free technology is a reminder for me to send more cards to sick friends, to telephone those who do not have smart phones or computers and to thank all those I meet who work in grocery stores and pharmacies to serve our needs basic needs. Also, I feel the need to send emails of appreciation to celebrate our brave medical workers, out diligent and truthful elected officials, scientists and journalists as well as emergency and civil service agencies and companies all working to protect our nation and fight COVID-19 and the economic havoc in its worldwide wake.

Horrible Audio... Horrible

I’m blown away at how many people say they think the audio is good. Technically, the audio is crap. If you look it up it is one-third the quality of a normal mp3. That is literally the same quality as a payphone. On top of that, they add effects to remove the background noise. This actually makes your voice sound worse, not better. By removing any noise, it also removes parts of your voice that make it sound clear. In fact, the only real time you want to remove background noise is when there’s lots of noise happening in the background. Like at a baseball game, or a crowded street. But if you’re having a conference in those environments, you shouldn’t be in a conference. Instead, Zoom places all the attention on that possible situation, killing the clarity for the situations where most people use Zoom: In a quiet office.

Zoom. Please, please, please improve the audio quality. You advertise HD Voice, but the quality is abhorrent and unlistenable. You are doing your customers a disservice.

Otherwise, it’s a great app.

Developer Response ,

Hi Eddie, thank you for your review. We are always looking to improve our services and appreciate the time it took you to review! We're disappointed to read that you're experiencing issues with the audio and background noise cancellation but we want to make this better for you in the future. If you could share some of your details here so our team can reach out to assist: https://support.zoom.us/hc/en-us/requests/new thank you!