Zoom Video Communications

Pros

BENEFITS:
+Very generous health and wellness benefits that go beyond most company benefits policies. This includes gym reimbursement, free mental health counseling, free book reimbursement, lunch served 4 days a week, a fully stocked kitchen in each office, free virtual workout sessions, and much more.

+Ridiculously low healthcare insurance costs (you get to choose between HSA, PPO, or HMO [if in CO or CA]),

+We also have MTO (unlimited time off) and an Employee Stock Purchase Plan (ESPP) which you can put 20% of your paycheck towards for a 15% discount on Zoom stock.

+RSUs are provided to new employees to vest over 4 years and you don't have to purchase them!

+Even if you didn't get hired pre-IPO for Zoom, we are just getting started on being #1 in our industry worldwide. There's a lot more money to be made from any department member at Zoom if you want to make a 10 or 20 year career at Zoom. Every employee at Zoom does make a difference internally and with how we are received by our customers.

AS A SALES TEAM MEMBER:
+High energy sales team in most offices, especially San Jose and Denver. We have high expectations for our team members to work hard, put in a solid 8 hours a day, and deliver customer happiness. What does customer happiness look like? It means getting on Zoom meetings with your customers/prospects and being able to solution sell the benefits of Zoom's meeting, room, and phone technology. Get a customer in a trial + have great follow up/customer service and you have a good chance of winning the customer over. The product sells itself!!!

+There are so many resources to count. You have a dedicated Phone Product Specialist that will help you on any Zoom Phone deals and they have competitive info that can give our customers confidence in testing our phone product. Also, you have access to a solution engineer for any pre-sales opportunities so that you don't have to be technical with the product. We have partners who can help you through the channel of resell and hardware partners. We also have a dedicated CSM team that will help you train your higher paying accounts with training and onboarding.

+Managers want you to be successful. They will not make every sales person happy but the good ones (there's a lot of them) will fight for you when it comes to quota relief, bookings, conflicts with other sales members, difficult customers, and escalating requests to leadership and other departments. My manager does all of this and more. She knows the strengths of our team and is always figuring out new ways to engage our team and connect us. Funny part about this whole COVID-19 and working from home is that our team is actually closer now than ever before. And this is because of my manager. She brings the best out of us.

+As big as Zoom is getting, you still have access to leadership to help you. A simple ping and hop on a Zoom meeting with even our CEO is possible at Zoom. A lot of employees don't realize this. On top of this, our leadership team is very transparent in listening to our concerns.

+Promotions are up for grabs every quarter. I've been promoted several times because I applied and prepared for my internal interviews with hiring managers. If you really want it and show through your work ethic and performance, Zoom will promote you and increase your income/salary/stock rewards.

PRODUCT:
+It just works! Have you tested our competitors? Imagine if you couldn't use Zoom anymore? How devastated would you be in being able to get things done?

+Zoom allows our employees to add/suggest/escalate product requests no matter what level position you have. We use a company called UserVoice to up or down vote product/feature enhancements and concerns. You can put in your own suggestion and it may find its place on the Zoom product roadmap. It's newly implemented in the past 6 months so I am excited to see what that looks like by the end of 2020.

+We have an exceptional product that I believe some employees don't even realize. Many of our competitors do not innovate at the pace that Zoom does. Our engineering teams are working 24/7 around the world to develop Zoom. Our engineers in San Jose are the BEST in the world at what they do. I'd highly recommend every employee to visit our San Jose office and get a tour of the engineering floor. Meet some of the men and women who work on the product and then talk to our product team led by Oded. You will be AMAZED to hear what we are working on. The future is not too far away with Zoom's roadmap.

Advice to Management

+Hire more people at Zoom! The world needs Zoom as we grow at light speed =)

+Continue to keep your employees informed on what is happening with Zoom. Our all hands are provided in an amazing format that I wouldn't want this to change. Zoom in the early days was very transparent and it seems that we continue to do that today.

+Adding more flexibility for employees who work in the office full time to be able to work remote when needed. Such as working remote to visit family in another city/state/country given the time zone makes sense.

+When an employee reaches their 4 year or more milestone, I think it would be nice for someone on Eric's leadership team to get quality feedback from those employees on what kept them at Zoom so long and what would keep them as employees moving forward. I hear lots of talk of people fully vesting and going to another startup or company. I think this would help employee retention.