Zoom Status

Zoom Service Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

REST API Operational

Web Portal Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Poly Zero Touch Provisioning Maintenance Apr 1, 18:00 - Apr 2, 04:00 PDT

There will be an update for Poly's Zero Touch Provisioning for Zoom Phone. During this time, Zero Touch Provisioning will be unavailable and assisted provisioning will need to be used for new Poly devices.
Posted on Mar 26, 08:08 PDT

Past Incidents

Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

Issues displaying meeting information in Dashboard

Resolved - The Dashboard data is complete at this time, and the service has returned to normal functionality.
Mar 27, 04:05 PDT

Update - We have had reports of meetings not displaying properly within Dashboard . There is no impact on the Zoom Product and Zoom Cloud. Individuals will still be able to successfully connect into Zoom meetings and webinars. Our team is currently investigating and will provide updates as we have them.
Mar 27, 01:40 PDT

Update - We are continuing to investigate this issue.
Mar 27, 01:38 PDT

Investigating - We have had reports of meetings not displaying properly within Dashboard . There is no impact on the Zoom Product and Zoom Cloud. Individuals will still be able to successfully connect into Zoom meetings and webinars. Our team is currently investigating and will provide updates as we have them.
Mar 27, 01:28 PDT

Mar 26, 2020

Announcing Additional IP Address Ranges (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 26, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:59 PDT

Scheduled - We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.22.11.0/24
3.235.96.0/23

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/articles/201458316
Mar 25, 12:05 PDT

Mar 25, 2020

Announcing Additional IP Address Ranges (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:59 PDT

Scheduled - We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.25.41.128/25
3.25.42.0/25
3.101.52.0/25
3.235.82.0/23

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/articles/201458316

There is no operational impact. All services will be available during this time.
Mar 24, 08:43 PDT

Mar 24, 2020

Cloud Recording processing delays

Resolved - The issues with cloud recording processing delays have been resolved.
Mar 24, 22:45 PDT

Identified - Cloud Recording processing times are currently delayed due to excessive demand. Our engineering team is actively working to resolve this issue.
Mar 17, 07:41 PDT

Mar 23, 2020

Issues making and receiving calls in Zoom Phone (US and CAN)

Resolved - The Zoom Phone issues have been resolved.
Mar 23, 08:20 PDT

Monitoring - We have implemented further fixes for this issue, and all inbound and outbound calls through Zoom Phone in the US and CAN are working as expected. We will continue to monitor the results.
Mar 20, 09:10 PDT

Identified - We have implemented a fix for the issues making and receiving calls through Zoom Phone. Some customers may still experience a delay in connection when making and receiving calls. Our team is still working on a solution to this issue.
Mar 18, 11:37 PDT

Investigating - We have received reports of issues making and receiving calls through Zoom Phone in our US zones. Our engineering and operations teams are investigating.
Mar 18, 08:09 PDT

Issues with Split Meetings

Resolved - We received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting id. The issue is now resolved. Existing meetings that were started during this incident will need to be restarted to resolve this issue.
Mar 23, 08:20 PDT

Issues starting/joining meetings for partial free customers

Resolved - This incident has been resolved.
Mar 23, 05:01 PDT

Monitoring - We have identified and resolved the issue impacting joining and/or starting meetings. We will continue to monitor the situation to ensure full functionality.
Mar 23, 03:30 PDT

Investigating - We have had reports of partial free customers being unable start and join meetings
and webinars. Our team is currently investigating and will provide updates as we have them.
Mar 23, 03:14 PDT

Mar 22, 2020

Issues Live Streaming Zoom Meetings and Webinars to Facebook and YouTube Live

Resolved - The issues with live streaming Zoom meetings and webinars to Facebook and YouTube Live have been resolved.
Mar 22, 13:26 PDT

Monitoring - We have identified and resolved the issue with live streaming Zoom meetings and webinars to Facebook and YouTube Live. We will continue to monitor.
Mar 22, 13:00 PDT

Update - We are continuing to investigate this issue.
Mar 22, 12:22 PDT

Investigating - We have received reports of issues live streaming Zoom meetings and webinars to Facebook and YouTube Live. Our engineering and operations teams are investigating.
Mar 22, 11:01 PDT

Marketplace and REST API Update: 03/21/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 PDT

Scheduled - We will be performing an update to our Marketplace and REST APIs. Please refer to https://devforum.zoom.us/t/8930 for more details. This update will include temporary changes to webhook functionality.

There is no operational impact. All services will be available during this scheduled update.
Mar 19, 09:37 PDT

Mar 20, 2020

Issues navigating to Vanity URLs

Resolved - We received reports of some customers experiencing issues navigating to customer Vanity URLs. The issue is now resolved.
Mar 20, 13:25 PDT

Mar 19, 2020

Issue in Japan dial-in numbers

Resolved - This incident has been resolved.
Mar 19, 17:38 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:58 PDT

Update - We are continuing to work on a fix for this issue.
Mar 11, 17:24 PDT

Identified - Our dial-in numbers in Japan (+81 345781488, +81 800 100 5040) may be experiencing intermittent issues due to excessive demand during peak hours. Some users may not be able to connect to Zoom meetings using dial-in numbers. Our engineering team is actively working on resolving this issue. We advise our users in Japan to join meetings using their Computer audio.
Mar 11, 17:05 PDT

Issue in Australia dial-in number

Resolved - This incident has been resolved.
Mar 19, 17:37 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 17:00 PDT

Update - We are continuing to work on a fix for this issue.
Mar 16, 21:35 PDT

Identified - Our dial-in number (+61 3 8375 9112) in Australia is experiencing intermittent issues. We are in communication with our carrier and we are working together to ensure this is resolved quickly. We advise our users Australia to join meetings using their Computer Audio or the following alternate numbers: +61 2 8015 6011 and +61 3 7018 2005
Mar 16, 21:35 PDT

Issues with Split Meetings

Resolved - This incident has been resolved.
Mar 19, 10:32 PDT

Monitoring - We have identified and resolved the issue with split meetings. Existing meetings will need to be restarted to resolve this issue. We will continue to monitor.
Mar 19, 09:31 PDT

Investigating - We have received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting id. Our engineering and operations teams are investigating.
Mar 19, 09:17 PDT

Announcing Additional IP Address Ranges (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 19, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:59 PDT

Scheduled - We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.7.35.0/25
3.21.137.128/25
3.101.32.128/25
3.127.194.128/25
3.235.69.0/25
3.235.71.128/25
3.235.72.128/25
3.235.73.0/25

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Mar 18, 14:46 PDT

Mar 18, 2020

Issues displaying meeting information in Dashboard and Reports

Resolved - The root cause of meetings not displaying properly within Dashboard and Reports has been identified. The issue is resolved.
Mar 18, 18:40 PDT

Investigating - We have had reports of meetings not displaying properly within Dashboard and Reports. There is no impact on the Zoom Product and Zoom Cloud. Individuals will still be able to successfully connect into Zoom meetings and webinars. Our team is currently investigating and will provide updates as we have them.
Mar 17, 23:00 PDT

Issue in HK dial-in numbers

Resolved - This incident has been resolved.
Mar 18, 16:43 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 09:04 PDT

Investigating - Our dial-in numbers (+852 58086088,+852 58033730,+852 58033731) in Hong Kong is experiencing intermittent issues. Some users may not be able to connect to Zoom meetings using dial-in numbers. Our engineering team is actively working on resolving this issue. We advise our users in Hong Kong to join meetings using their Computer audio.
Mar 12, 21:32 PDT

Issues Sending and Receiving Files in Chat and Meetings

Resolved - This incident has been resolved.
Mar 18, 11:59 PDT

Monitoring - We have identified and resolved the issue of sending and receiving files through Zoom Chat and Zoom Meetings. We will continue to monitor.
Mar 18, 10:32 PDT

Investigating - We have received reports of issues sending and receiving files through Zoom Chat and Zoom Meetings. Our engineering and operations teams are investigating.
Mar 18, 09:28 PDT

Mar 17, 2020

Dashboard data delayed

Resolved - This incident has been resolved.
Mar 17, 23:47 PDT

Update - Our engineering team is continuing to work to resolve the Dashboard data delays for live and past meetings.
Mar 17, 15:27 PDT

Update - Our engineering team is continuing to work to resolve the Dashboard data delays for live and past meetings.
Mar 17, 07:49 PDT

Identified - We have identified issues with Dashboard data delays for live and past meetings and our engineering and operations teams are working to resolve.
Mar 16, 07:31 PDT

Issues making and receiving calls in Zoom Phone (US zones)

Resolved - The issues with making and receiving calls in Zoom Phone have been resolved.
Mar 17, 15:46 PDT

Monitoring - We have implemented further fixes for the issue with making and receiving calls in Zoom Phone. Users may need to log out and back into the Zoom application. We will continue to monitor this fix.
Mar 17, 13:34 PDT

Identified - We have implemented a fix and are actively monitoring issues with making and receiving calls through Zoom Phone. We are currently working to resolve intermittent issues with Bring Your Own Carrier and Contact Center features.
Mar 17, 10:46 PDT

Investigating - We have received reports of issues making and receiving calls through Zoom Phone in our US zones. Our engineering and operations teams are investigating.
Mar 17, 08:50 PDT

Issues starting/joining meetings

Resolved - This incident has been resolved.
Mar 17, 02:40 PDT

Update - The issue has been resolved.
Mar 17, 02:39 PDT

Identified - Some customers unable to start and join meetings and webinars.We are currently investigating this issue and will provide updates as they become available.
Mar 17, 02:37 PDT

Issues starting/joining meetings

Resolved - Some customers unable to start and join meetings and webinars.We are currently investigating this issue and will provide updates as they become available.
Mar 17, 02:34 PDT

Mar 16, 2020

Issues making and receiving calls in Zoom Phone

Resolved - The Zoom Phone issues have been resolved.
Mar 16, 20:08 PDT

Monitoring - Our team has resolved the issue with making and receiving calls through Zoom Phone. Users may need to logout and back in to the Zoom application. We will continue to monitor.
Mar 16, 16:27 PDT

Update - We are continuing to investigate the issue with making and receiving calls through our Zoom Phone service.
Mar 16, 11:55 PDT

Investigating - Our team is again investigating the cause of issues with making and receiving calls through our Zoom Phone service.
Mar 16, 09:43 PDT

Monitoring - Our team has resolved the issues with making and receiving calls through our Zoom Phone service. We will continue to monitor.
Mar 16, 09:31 PDT

Investigating - We have received reports of issues making and receiving calls through our Zoom Phone service. Our engineering team is currently investigating.
Mar 16, 09:16 PDT

Audio Conferencing Update: 03/15/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:01 PDT

Scheduled - We will be performing an update to Zoom's audio conferencing for meetings. This update will include additional US and Canada Toll options for additional coverage. Once applied, account owners and admins will be able to modify the dial in options that appear under their account settings at https://zoom.us/account/setting?tab=telephony.

There is no operational impact. All services will be available during this time.
Mar 13, 16:12 PDT