Support
We believe the right way to support applications is with an ongoing and consistent level of care from an expert team, closely connected to your project’s particulars. Our support services have an important role to play throughout every phase of your unfolding roadmap.
It starts with guidance and architectural consulting, and the benefit of our unparalleled expertise in WordPress at scale. As your project progresses, we provide expert code quality guidance, roadmap recommendations and technical integration support. We guide your migration and code deployments and coordinate across the various resources on the project.
And every day, in addition to 24/7 critical outage support and ticket response SLA’s to meet your needs, our expert engineers will watch for anomalies or potential issues, and fix them proactively on your behalf, reporting back to your team afterwards. Get an overview of our support services below, or see what an enterprise client engagement looks like.
Planning
Advice and training from expert engineers with years of experience supporting WordPress applications at scale.
Architecture and Design Consulting
New features, new sites, SEO, integrations with new vendors, adapting existing plugins to fit business cases
Migrations
Leverage our team’s depth in migrating content from every major platform at the scale of some of the world’s largest publishers
Training and Onsite
We come to your team in person and/or virtually, in order to develop skills, talk to internal departments, understand needs, solicit feedback on our service
WordPress Roadmap
We'll keep your development teams and PM's informed about upcoming WordPress functionality and how to use it
Continuity
As resources change throughout your project, our team provides consistency in implementation as well as context for the past, present, and future
Third Party Collaboration
Work with major third parties such as Google AMP/PWA and Facebook Instant on their plugins and related issues
Deployment and Operations
Hands-on code review and assistance, contextual recommendations on workflow and governance, and platform maintenance and support on your behalf.
Review and Deploy Code
Sync up with your dev pipeline to assure high quality, performant code, and help you avoid technical debt
Best Practices
Provide feedback to teams on development and QA practices from the best of the best
Security Consultations
Custom briefing sessions with and recommendations from our security leadership as new needs and concerns arise
Continuous Integration
We manage hundreds of releases each day across our platform and can help your teams improve integration and delivery processes
Ops Assistance
Assist product operations teams on all aspects of running applications
Application Management Training
Help applications scale in ways the original developers didn’t originally plan for
Core Upgrades
No worries with versions or maintenance windows. Smooth and seamless deployment of WordPress core, key plugins, and security upgrades
New Feature Rollouts
Ensure smooth rollouts of features and sites in step with your roadmaps
Issues and Monitoring
Problem solving and debugging, proactive monitoring and analysis, and everything it takes to keep your sites running at optimal performance day in and day out.
Expert Debugging
We debug and solve difficult and hard to reproduce problems, as if they were our own
Urgent Issue Response
Immediate and efficient response protocols for mission critical needs
Performance Monitoring
We will pick up and address internal and external performance problems in applications and report back to the development team
24/7 Reliance
We will identify and fix errors as they arise, 24 hours a day, 7 days a week
Proactive Fixes
As issues and alerts arise, we address them directly where possible and report back to the development team
Traffic Analysis
We’ll help you make sense of strange traffic patterns and other anomalies that defy immediate explanation
With so much going on throughout each phase of your project, it’s on us to make sure working with us remains simple and straightforward from kickoff to launch and every day thereafter. This is where our Technical Account Engineers make all the difference.
Read about what it’s like to work with them, our Code Review team, and our Support Engineers: Your VIP Support Experience