How can we help?
Troubleshooting
- Why aren't my ads receiving impressions?
Learn common causes for why ads haven't started running or aren't receiving impressions. - Common analytics discrepancies
Find answers to common questions on analytics and campaign results on Twitter Ads. - Creating Cards and Promoted Tweets - common issues
Find answers to common questions on creating promoted tweets and cards in your ads account. - Billing Basics
Find information and common questions on how billing on Twitter Ads works.
FAQs
- Bidding and auctions FAQs
Learn how the Twitter Ads auction works, and how to set your maximum bids. - Time zones on Twitter Ads FAQ
Learn what time zones campaigns can run in and how to set the time zone for your Twitter Ads account. - Multi-user login FAQ
Learn how to grant varying degress of access to multiple users on a Twitter Ads account. - How Twitter Ads work
Learn how and why users are paired with the ads they see and how to adjust privacy settings to change the information Twitter recieves about an account. - FAQs about brand surveys
Learn how Twitter runs brand surveys and where the results data goes. - FAQs about insight surveys
Learn how Twitter runs insights surveys and where the results data goes.