What is 7NEWS.com.au?What happened to the old site?I have the 7NEWS app on my phone. Is this still in use?Can I access 7NEWS.com.au for free?Will I see advertising on the site?
What are the minimum requirements to access 7NEWS.com.au?Is streaming on 7NEWS.com.au unmetered?What web browsers can I use for 7NEWS.com.au?On what devices can I access 7NEWS.com.au?
How do I submit a News Tip?
I have a fast-broadband connection, why am I still having issues?Can I watch 7NEWS.com.au video in HD?Why is my stream constantly buffering (starting/stopping)?Why does the ad play but not the video itself?Why can't I get any of the videos to play?I am having issues on the website. Who can help?I want to make a complaint
What are the Terms of Use of 7NEWS.com.au?Will you be collecting my personal information?Why does 7NEWS.com.au need my location?I’ve been identified as being in the wrong region. How do I change it?
What is 7NEWS.com.au?
7NEWS.com.au is the all-new home for Australia’s most trusted source of news. You’ll find breaking news, sport and lifestyle content, plus the best from our public affairs shows.
What happened to the old site?
We are pleased to advise that 7NEWS and 7Sport’s online properties are now fully operated by Seven West Media.
I have the 7NEWS app on my phone. Is this still in use?
The old 7NEWS app will no longer be populated with new 7NEWS content.
Can I access 7NEWS.com.au for free?
Yes, all content on 7NEWS.com.au is free to access*
*Data Charges apply as per your mobile/home internet plan
Will I see advertising on the site?
Yes, in order to keep bringing you Australia’s best breaking news content for free, 7NEWS is an ad-supported service.
What are the minimum requirements to access 7NEWS.com.au?
You must be in Australia and using a supported browser. We recommend a minimum internet data speed of at least 3Mbps to ensure standard quality on video streaming.
Is streaming on 7NEWS.com.au unmetered?
No, streaming is metered and will incur data charges as per your mobile / home internet plan. 7NEWS.com.au uses adaptive streaming that automatically adjusts the quality of the video based on the quality of your internet connection.
What web browsers can I use for 7NEWS.com.au?
You’ll be able to access 7NEWS.com.au on all modern web browsers but we recommend using the latest versions of Chrome, Firefox and Edge Browsers.
On what devices can I access 7NEWS.com.au?
You can access 7NEWS.com.au on responsive Web devices
This is also the place to send us videos and pictures. You’ll receive an automated response but rest assured a real human will read your email.
I have a fast-broadband connection, why am I still having issues?
There can be several reasons as to why you may experience buffering issues when streaming video. Try switching to another internet connection such as an alternate Wi-Fi network or via mobile broadband. If you continue to see issues, then you may have interference on your connection or your Internet Service Provider may be slowing access to certain services.
If you are using a mobile device, please ensure you are running the latest version of the browser and that there aren’t any apps running in the background. If you are using a computer browser, please ensure it has been updated to the latest version or alternatively try a different browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox to see if the experience changes.
If you continue to
experience issues, our team are more than happy to assist you further. You
can get in touch here.
Can I watch 7NEWS.com.au video in HD?
Most 7NEWS.com.au video is
available in HD quality. We cannot guarantee that any user-generated content that
is used on the site will necessarily be available in HD.
Why is my stream constantly buffering (starting/stopping)?
7NEWS.com.au
uses adaptive streaming technology to automatically adjust the quality of your
streaming to suit your internet speed and the capability of your device. For an
optimal experience, we recommend a minimum internet data speed of at least
3Mbps or above.
To check your internet speed, please visit speedtest.net. This site allows you to see your download and upload speeds;
the higher the number, the better the speed. If the issues are consistent,
it may be worth contacting your internet service provider. This issue can occur
for several reasons. These reasons include:
Low
bandwidth connection
Other
users on your network sharing the internet connection
Poor
internet connection at the time of viewing the video. On occasions
internet connections, can drop out or are overloaded due to high internet
traffic. Speak with your ISP if you notice any ongoing issues.
Wireless
internet connections can get interrupted resulting in playback issues
(speak with your ISP if you notice any ongoing issues).
Why does the ad play but not the video itself?
Please ensure
that you are connecting via an Australian internet connection and that you do
not have any VPN or Proxy Services running. If other live streams and video content
plays apart from one or more specific pieces of content, please get in touch
with specific details of the issue and affected content, and our support team
will look into this further.
If the issue
occurs on all content and you are connecting from within Australia, please try
connecting to a different network to check if this issue is specific to your
connection. If this is the case, please let us know and our trusty support team
will work with you and your internet service provider to troubleshoot further.
Why can't I get any of the videos to play?
The 7NEWS.com.au site requires an Australian Internet Connection to view our video. If you reside within Australia and are still experiencing issues, try connecting to a different network to test if this resolves your issue. If this is the case, please let us know and our friendly support team will work with you and your internet service provider to troubleshoot further.
I am having issues on the website. Who can help?
Please reach out to our customer support team here.
I want to make a complaint
To lodge a complaint about this website please reach out to our customer support team here.
For all broadcast enquiries please contact our national
switchboard on 02 8777 7777.
From time to time we may collect your personal information
for the purposes outlined in our Privacy Statement which can be viewed here
Why does 7NEWS.com.au need my location?
7NEWS.com.au
needs your location so we can provide you with the relevant stories for your
region.
I’ve been identified as being in the wrong region. How do I change it?
If the news
location we have identified based on the detected IP address is not correct,
you can change this at any time using the location selector at the top of each
page.
What is 7NEWS.com.au?
7NEWS.com.au is the all-new home for Australia’s most trusted source of news. You’ll find breaking news, sport and lifestyle content, plus the best from our public affairs shows.
