Build the right plan for your team

There are two types of users in Front: team users and light users. Both types can manage their individual email in Front, with assignments for accountability and @mentions for quick collaboration.

Team users can also access team inboxes to handle conversations together, use team tags and canned responses, and be included in team rules. Light users do not have access to these team inboxes or features. They can only manage their individual email or be invited to team conversations on a one-off basis.

If a user needs access to all conversations in a team inbox, they should be added as a team user — like an Account Manager handling messages in your help@ team inbox. If a user only needs to be looped into these conversations occasionally, they could be a light user — like an engineer who is @mentioned by the Account Manager to help solve bugs. You must have at least one team user on a Plus or Pro plan in order to add light users.

Team inboxes contain the external communication channels you connect to Front. Team inboxes are handled by multiple users, like group email addresses (info@), SMS contact numbers, or your company’s Facebook page.

Every user can manage their individual email in Front. Individual inboxes are private for each user and do not count against your team inbox limit. We only cap the number of external communication channels you connect to Front to manage in team inboxes.

Twitter charges a monthly fee to all partners for API access for each Twitter handle connected to their platform. The Twitter add-on covers this fee for any Twitter accounts you connect to Front.

If you exceed a maximum allowed on any plan, you can upgrade all of your team users to the next plan level. In some cases, you can purchase an add-on and stay on your current plan. For example, if you need more than 3 team inboxes on the Starter plan, you could purchase the team inboxes add-on to get 25 more.

With monthly billing, you must pre-pay for the next month by credit card. With annual billing, you can choose how to pay your invoice for the next year: by credit card, ACH, or wire transfer.

At this time, we can only receive payment in US Dollars ($).

When you add a new user license, upgrade your team plan, or purchase an add-on, we immediately bill the pro-rated amount for your current cycle. When licenses or add-ons are downgraded or removed, we will apply a pro-rated credit on your next invoice. Unfortunately, we cannot offer refunds for plan cancellations.

In general, we don’t offer discounts — with a couple specific exceptions! We partner with select startup accelerators and incubators to offer a first-year discount for startups enrolled in their programs. And as part of our Front Foundation initiative, 501(c)(3) nonprofit organizations are eligible to receive 50% off their Front plan forever ❤️ Please contact us for more information about either of these programs or to discuss a volume discount for your organization.