Clunky help desk? You don’t need it.
Deliver exceptional IT support with a team inbox in Front
Deliver exceptional IT support with a team inbox in Front
Managing an it-help@ email alias? Easily assign messages to the right teammate so nothing slips through the cracks. Collaborate with in-line comments to resolve issues faster.
Use trigger-based rules to automate tasks, triage requests, and escalate urgent issues. Track topics and response time trends in analytics to improve over time and inform strategic decisions.
No funky formatting and ticket numbers here — Front feels like email, just better. Get the structure and automation of a help desk, right in your inbox.
Manage team addresses like IT@ and your private work email in one app, without switching tools
Centralize every distribution list, Gmail or Office 365 account, or SMS number your team uses to get work done
Delegate incoming messages manually or automatically with rules, so no request slips through the cracks
Work together behind-the-scenes to determine next steps with private comments and shared drafts
Set up custom workflows with rules and reminders, and create canned responses for common questions
Keep data in sync across tools with 50+ native integrations, or connect your database through our open API
Create and update tasks in project management apps to keep issues on track, right from your inbox
Collect support feedback from your internal customers to track performance over time
Connect backend systems or build custom apps to centralize your workflow and keep it all in sync
Before Front, we would waste time checking other apps, multiple times a day. Now, our team can create an internal chat, see information in Salesforce, and answer a customer in 5 minutes, without ever leaving Front.
