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Recommendations and Reviews
Recommended by 37 people
This is the tool I've been needing for so long, and didn't know it existed. We are bombarded with cu...stomer interaction from literally dozens of different channels. This brings it all together for us.

I will say that I've been digging for a long time, and if there was something Front could improve upon, it is being clearer about the capability. On PipeDrive's integration page, it is not clear that you can unify Facebook Messenger (from unlimited pages), Twitter, SMS, and chat, amongst other things, all in one place. I don't know about others, but when I'm looking to add a tool to the stack, I start on the integrations page on the tools I currently use.

Since Front manages gobs and gobs of customer data from so many places, it would be AMAZING to integrate with Drip or Hull, so we can better study the customer journey across our channels. See More
April 16, 2017
By far the best tool we ever introduced to our startup. So many clever functionalities which make ou...r life so much easier. Each member in our team enjoys working with front and I discover something new on a weekly basis to make communication even more efficient. The support is great as well and the ever growing plug-ins are a game changer.
I would love to have instagram messages in front as well.
At the beginning we were reluctant of spending that "much" money per user/month but by now it´s a no-brainer for us, given that this tool raises our support to the next level.
Keep up the great work
Matthias See More
October 8, 2016
I was about to use FreshDesk before seeing an ad for Front. Amazing product that feels just like you...r inbox and it’s easy to onboard team members! As an ecommerce site, it’s great for streamlining customer support that comes in from various channels, while maintaining the personal touch of email.

Their team is very helpful and communicates well. I highly recommend, but my only feedback would be offering a cheaper pricing tier that’s between the 1 channel and 15 channel plan - maybe 3 or 5 channels + reports? See More
January 27, 2018
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Videos
Today we thought to ourselves, what would Jon Snow's inbox look like in Front? "Per my last email, the night king approaches." #got #gameofthrones #jonsnow #winterishere #frontapp (full view here: https://www.facebook.com/frontapp/videos/2277856185874337/ )
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✨ Ever wanted to send a message to a teammate in Front…without an email? Use internal discussions in Front to chat without ever leaving your inbox! https://frontapp.com/blog/2019/04/03/internal-discussions/
Holiday Wishes Granted by Front - Dark theme
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Posts

🎉 Front has been named a finalist in the The Stevie Awards for Customer Service Department of the Year! https://stevieawards.com/sales

stevieawards.com
Stevie® Awards for Sales & Customer Service Homepage
The Stevie® Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

📈 Morningside Translations manages translation projects for clients across the globe with Front — without complicated email threads and messages that get lost in translation (literally). https://frontapp.com/marketing-services

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