Sharing The
Power of Culture
Improve Your Culture Watch Intro VideoCulture Drives Success
Here at Zappos we’ve learned a few important things about running and growing a company. We’ve learned that company culture is what makes the difference between success and failure. We’ve learned that if you identify your company’s core values, hire by them, onboard team members by them, and truly live them, then you can get out of the way. Your team will do the best job for you and be able to provide story-worthy (we call it WOW) service and experiences to your customers. Whether you are an entrepreneur just starting out or your business has been around for 100 years, we're here to help YOU!
Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance. If you are a business leader looking to strengthen your company culture, the 3-Day Culture Camp is for you.
If you are looking for experts to speak at your company event or conference, we have the people for you! Our speakers cover topics ranging from company culture, people, customer service and more.
Looking to bring your customer service to the next level? Learn from Zappos experts at a full-day workshop that shares the lessons of our WOW service philosophy and how creating a culture of service can help your organization meet it's goals.
Interested in seeing how a non-traditional office can reflect your company culture? Or just interested in seeing our fun and weird space? Next time you're in Vegas, please join us on a 90-minute guided tour! Though you won't see any slot machines, you may just see an interactive Zappos history wall, ball pit, and a giant fish tank nap room.
Zappos Insights Online was created to give you an inside look into Zappos and how we built our unique culture and integrated our core values into our business processes. We share what has worked for us in scaling our business from a small internet start up to a billion dollar eCommerce business.
Is Your New Hire a Culture Fit
Ever wonder what questions to ask and how to ask them to ensure you are hiring the right person? In these informational guides you'll get:
- The Zappos Family Core Values Document
- The Zappos Core Values Assessment guide
- 10 Tips for Ensuring That Your Next New Hire is a Culture Fit
Get our 3-part People Pack
Download the forms to learn how Zappos approaches recruiting for culture fit.
DownloadDownload the People Pack
About
Zappos Insights
Zappos Insights, a company started by Zappos.com in 2009, was created simply to help share the Zappos Culture with the world. Yep, that means YOU! We are humbled by the attention Zappos has received and all the questions we get about our unique culture, customer service approach and business. We're happy to share how we created our ten core values, built our culture, and run our business based on them because we believe ANY workplace can benefit from identifying and/or strengthening their own culture and core values.
Learn MoreAbout
Zappos.com
Zappos.com was born in 1999. The original idea? Create a website that offered the absolute best selection of brands, styles, colors, sizes, and widths of shoes. Over the years we’ve evolved our company and product selection, but never have we lost our focus on the customer. In July of 2009, we announced our plans to join the Amazon family. How did we do that? With a company-wide email from our CEO, Tony Hsieh, that read “Zappos and Amazon sitting in a tree...” With both companies sharing such a strong passion for customer service, we were very excited to begin growing together. Regardless of our structure or where we’ve called home, our goal has always been and will always be to make Zappos the best place for customer service in the world.
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