We’ll make a one-time, prorated charge to your credit card to cover your new team member’s account for the remainder of the current billing period.

As an example, suppose your team is on the “Standard plan,” which costs $8 per active user per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month. The per-day cost for each user is $8 / 30, so we will make a one-time charge of $5.33 ($8 / 30 days * 20 days) to your team’s credit card on file.

Team Owners can change the team’s subscription level. There are two options when downgrading from a paid plan to the Free plan:

• You can downgrade to the Free plan immediately. If there is more than one day until your renewal date, we will prorate the remaining balance on your account and hold it for your team as a credit. You can use that credit towards a reactivation of your paid subscription in the future.
• We can automatically downgrade you to the Free plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you’ve already paid for.

We do not offer refunds.