Guardian help
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Each week we receive hundreds of emails from users around the world. Here are our answers to your most common queries, see below for more specific help
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What is my Subscriber ID?
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The law has changed on how we communicate with you. So we want to make sure that we only send you messages that will be of interest to you.
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Signing in
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If you are reading on our desktop or mobile sites, or in the app and would like to leave a comment or recommend another reader’s comment, you will need to be signed in. Signing in also means you can edit your profile, and your email preferences.
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Sign in help for Guardian supporters
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If you are reading on our desktop or mobile sites or in the app and would like to leave a comment or recommend another reader’s comment, you will need to be signed in
Print subscriptions
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If you are a Guardian subscriber within the M25, and you pay us to organise delivery of your daily paper, you’ll find troubleshooting information below
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It is not currently possible for print subscribers to update their details online, although we are working on making this change in the future
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If you are going away, you can take a holiday from your subscription. Here’s how.
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When you subscribe to the Guardian and/or Observer newspapers, we send you a book of individually-dated vouchers, one for each newspaper included in your subscription
Guardian account
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Help with signing in and registering to use services on the Guardian
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How to delete Guardian account
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If so, you should be able to find the answer here
Payments
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Guardian supporters, partners and patrons are readers who choose to support the Guardian’s independent journalism financially, keeping it open for all, by making regular, ongoing contributions, or one-off payments
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Help with payments for print subscribers
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A two-week free trial is available to all new iPad, Android and Kindle Fire users and after this time you will need to subscribe to continue to access issues.
Contributing to our journalism
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If you want to offer the Guardian, Observer or Guardian.co.uk a contribution, you should consider which section of our newspapers and websites is most likely to be interested. Contact the commissioning editor for this section - ideally by phone or email - and briefly outline your idea.
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Latest Supplying content to Guardian News & Media news, comment and analysis from the Guardian, the world's leading liberal voice
Responding to our journalism
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Contact details for people and departments at the Guardian, Observer and the Guardian website. The switchboard number is 020 3353 2000
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Find out about our Guardian and Observer Readers’ editors, how to complain about a piece that appeared online or in print and how the process works
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Find out what rules Guardian journalists must adhere to and read the Guardian’s code of conduct for journalists
Apps
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Information about the Guardian and Observer daily edition
Commenting
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Everything you've ever wanted to know about community on the Guardian website
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10 guidelines which we expect all participants in the Guardian’s community areas to abide by
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Community FAQs: Reporting Comments
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Community FAQs: Commenting Accounts