Travel Trouble

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Flyers furious over Qantas's latest move

<p>Qantas passengers have expressed their despair after the airline announced that it will no longer be offering music on domestic routes.</p> <p>Qantas explained that after a “comprehensive review” of its entertainment offering, music has been removed from domestic flights because not enough people use it.</p> <p>Speaking to <a href="https://www.news.com.au"><strong><u>news.com.au</u></strong></a>, a Qantas spokesperson said: “Our research showed on average less than 10 per cent of customers per flight were tuning into the radio and music channels."</p> <p>“It also indicated that many passengers on both domestic and international flights bring their own device with music already downloaded.”</p> <p>Qantas said most passengers on domestic flights preferred to watch movies or TV shows, so the airline would focus on expanding these offerings instead.</p> <p>The airline also has an Apple Music offering, where passengers can download songs through the app or on domestic flights using Wi-Fi.</p> <p>Qantas will still offer podcasts and audiobooks on domestic flights and music will still be available on international flights.</p> <p>However, the 10 per cent of those who enjoy listening to the in-flight radio and music channels have expressed their disappointment with the decision.</p> <p>Australia’s peak music body APRA AMCOS described the move as a devastating blow to the music industry.</p> <p>Passengers have also criticised the decision to axe music on domestic flights.</p> <p>One passenger wrote: “I used to love the world music channel curated by Annette Shun Wah on @qantas flights. How can they axe music altogether? Can it be that hard/expensive? Ten per cent of the customers pissed off is a significant percentage.”</p> <p>Another said: “I’ve had times where during stressful landings the albums available have made a huge difference! Axing it is a real shame.”</p> <blockquote class="twitter-tweet" data-conversation="none" data-lang="en"> <p dir="ltr">Damn shame! I think I’ll cancel my q club membership!<br />Who sings the sing with the lyrics “...burn my hand off..”? Beautiful female voice.</p> — Maurice J Day Jr (@JerryDay19) <a href="https://twitter.com/JerryDay19/status/1041962347345014784?ref_src=twsrc%5Etfw">September 18, 2018</a></blockquote> <p>But another flyer said the backlash was uncalled for as passengers could instead use their own devices to listen to music.</p> <p>“Never thought of iTunes or music on your own phones people?”</p> <p>What are your thoughts on Qantas’s decision to axe music on domestic flights? Let us know in the comments below.</p>

Travel Trouble

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Don't get caught out: 6 new holiday scams ripping off travellers

<p>If you’re planning to take a trip across the world soon, then be warned, as there is an influx of new holiday scams affecting tourists as they travel to their dream break.</p> <p>Holiday-makers have money to spend and relaxation on their minds, which is why they are seen as easy targets for con artists.</p> <p>UK-based consumer group <a rel="noopener" href="https://www.which.co.uk/" target="_blank">Which?</a> has listed the six most common frauds travellers need to be aware of, along with tips on how to avoid getting scammed, <em><a rel="noopener" href="https://www.thesun.co.uk/" target="_blank">The Sun</a></em> reported.</p> <p>So, if you’re planning a trip abroad, here are the things you need to watch out for:</p> <p><strong>1. Accommodation booking scams</strong></p> <p>While the introduction of the internet has been a blessing in terms of ease, it’s also made it easier for scammers to lure you into their traps. With the growth of online holiday bookings, fraudsters often need nothing more than a few fake pictures to lure their victims.</p> <p>A common scam is one that includes picturesque photographs of holiday rentals that don’t seem to exist, advertised at affordable price points. The deals were often advertised on mainstream websites but asked those who were interested in booking to contact them via email, rather than use the site’s own booking system.</p> <p>Bookers were then sent a link to a convincing payment page, which suggested the payment hadn’t cleared. They then ask for a bank transfer instead.</p> <p><strong>How to protect yourself: </strong>Do your research. Google the property to see if it shows up on other reputable websites to check its authenticity. You could use Google Maps and Street View to see if the accommodation actually exists. Also, never pay by bank transfer.</p> <p><strong>2. Dodgy flight deals</strong></p> <p>Con artists have created fake airline websites that advertise budget deals on long haul flights that leave their victims high and dry.</p> <p>The UK government’s fraud agency has reported a recent surge of scams targeting those who are travelling to Asia, Africa and the Middle East.</p> <p>In many instances, tickets were purchased with stolen credit cards and then sold to unsuspecting victims, complete with a reference number.</p> <p>But tickets were then cancelled after the credit card was reported as stolen, leaving the victims out of pocket and nothing to show for it.</p> <p><strong>How to protect yourself:</strong> Book tickets through trusted agencies.</p> <p><strong>3. Wi-Fi hacks</strong></p> <p>It’s become human instinct to try and find Wi-Fi wherever you go, and the same applies when travellers land at airports.</p> <p>While it’s important to stay connected in order to get in touch with friends and family, there is a risk involved. Fraudsters have set up their own free networks in airports and use them to gain free information about anyone that logs on.</p> <p>Many passengers have been tricked into entering their credit card details before logging on.</p> <p><strong>How to protect yourself:</strong> Ask airport staff about the real Wi-Fi connection to make sure it’s the real deal and be on the lookout for connections that don’t ask for passwords straight away. Also, if you are asked for confidential information then provide fake details where possible.</p> <p><strong>4. “Free” holidays</strong></p> <p>This decade-long scam has been one that con artists have perfected throughout the years. Back in the day, people would be pressured into buying timeshares after accepting a complimentary break.</p> <p>Now, the con is conducted through scratch cards and other fake competitions.</p> <p>In one example of the scam, around 500 British travellers in Spain’s Costa del Sol have been scammed of around $27.5 million in the last year alone.</p> <p><strong>How to protect yourself:</strong> Refuse all offers of free holidays because if it’s too good to be true, then it probably is.</p> <p>Do you know of any other travel scams? Let us know in the comments below.</p> <p><strong>5. Document fraud</strong></p> <p>Over the years, the internet has seen a growth in websites selling fake travel visas and other important documents needed to visit foreign countries.</p> <p>A few cases were found to not be conducting illegal activity but were responsible for reselling documents at a huge premium compared to official channels.</p> <p>Some common examples included websites selling the European Health Insurance Card and US visa (Electronic System for Travel Authorisation, or ESTA) documents.</p> <p>While the sites looked extremely convincing, they had nothing to do with the governments of the countries they claimed to represent.</p> <p>According to Which?, out of the top 20 search results for “ESTA visa” over half were unofficial.</p> <p><strong>How to protect yourself:</strong><span> </span>Follow links to official government websites through the Department of Foreign Affairs website.</p> <p><strong>6. Fake tickets</strong></p> <p>It’s no secret that music concerts and major sporting events are on top of the list of potential scams, but travellers are now falling victim to fake packages to international events and are only finding out the true worth of their ticket once they arrive in the country.</p> <p>The FIFA World Cup in Russia was one example where countless websites offered travel packages including tickets when the only tickets that were considered valid and authentic were the ones purchased directly from FIFA themselves.</p> <p>Scammers love to lure desperate fans with fake tickets, as they know the demand is high and it’s easy to trap people who are willing to go the extra mile for a ticket to their chosen event.</p> <p><strong>How to protect yourself:</strong><span> </span>Make sure the tickets you are purchasing are from legitimate websites and web pages that start with “https” and have the padlock symbol in the URL bar. And if you’re on the hunt for second-hand tickets, then do a quick check if whether or not resale is allowed, as some tickets are only valid for the original buyer.</p> <p>“Criminals are finding ever more sophisticated ways to dupe holiday-makers, both in the booking process and when they’re on the holiday itself,” Which? Travel editor Rory Boland said.</p> <p>“If something seems too good to be true, it almost certainly is. Don’t hand your money over until you can be sure it’s the real deal.”</p> <p><span>Do you know of any other travel scams? Let us know in the comments below.</span></p>

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The elaborate tourist scam responsible for stealing $6600 from travellers

<p>Lawrence Andrews was just another tourist exploring the streets of Beijing before he stepped foot inside a local restaurant to enjoy a meal and some tea.</p> <p>But once he returned home, he was in for a nasty surprise as he discovered he had been charged $6600 for the experience.</p> <p>Mr Andrews is the latest victim of one of the most well-known tourist traps in Beijing: The Tea House Scam. After fighting a lengthy battle to get his money back, he’s determined to warn other unsuspecting tourists.</p> <p>“While visiting the Forbidden City, I went to (a tea house) – a local, unimpressive place,” Mr Andrews told consumer rights organisation Elliott.org, who took on his case.</p> <p>“Later, I discovered this tea house charged my American Express card a total of $US4704 ($A6600). Although American Express assured me that it would defend me against this fraud, it didn’t. I need help!”</p> <p>According to Mr Andrews, he was handed two bills with one converting to $350. He became sceptical, however, when he was given the second bill. While he signed both receipts, he asked for copies to which the restaurant staff declined.</p> <p>“These ladies said they were unable to give me copies,” Mr Andrews said. “Then I knew something was wrong and that I had stumbled into a tourist trap.”</p> <p>After leaving the premises, he immediately contacted American Express to which he was told that he would be protected against any fraud. But that turned out to be false, as he received a $6600 charge on his American Express bill.</p> <p>A month later, Mr Andrews was informed he’d lost the case with the bank, so he launched an appeal that was also denied. That’s when he reached out to Elliott.org.</p> <p>“There is no way a person could run up a tab of $6600 at this place,” he wrote. “This is a fraudulent merchant. This charge is a scam. But after an investigation on July 27, I officially lost my American Express dispute and the appeal. The (charge) reappeared on my statement.”</p> <p>Amex believes Mr Andrews was responsible for the amount as he signed the two non-itemised receipts.</p> <p>Elliott’s Michelle Couch-Friedman said of the popular scam: “Starting at 3:34 pm, you can see the mechanisms of the Beijing tea house scam in action.</p> <p>“What typically happens is a friendly ‘fellow tourist’ strikes up a conversation with their intended victim,” she wrote. “This scammer, who is often an attractive young woman, has been sent out to hunt for unsuspecting visitors to the area and draw them into a local tea house.</p> <p>“Once inside the restaurant, the victim is seated in a private room and prices are purposely omitted from the conversation. Soon a hostess brings light snacks and a variety of teas to sample.</p> <p>“In the end, the victim discovers that none of this was done as a friendly overture. The cost of the visit is typically hundreds of dollars for some inexpensive refreshments.”</p> <p>After a thorough investigation by Ms Couch-Friedman, Amex eventually reimbursed Mr Andrews and he received his money back.</p>

Travel Trouble

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Singapore Airlines cancelled flight chaos as pilot fails alcohol test

<p>A Singapore Airlines pilot has been asked to step down after failing an alcohol test on the morning he was due to fly an international flight.</p> <p>The airline was forced to cancel the flight from Melbourne to Wellington in New Zealand on Saturday morning and the return flight the same day.</p> <p>Speaking to <em><a rel="noopener" href="https://www.dailymail.co.uk/news/article-6172873/Singapore-Airlines-pilot-fails-alcohol-test-morning-international-flight-Melbourne.html" target="_blank">Daily Mail Australia</a></em>, a spokesman from the airline confirmed the last minute cancellation stating the reason as an “operating crew member being deemed unfit to fly.”</p> <p>“The Civil Aviation Authority officials undertook a random drug and alcohol test of all crew prior to them starting their pre-flight checks,” he said.</p> <p>“The pilot in question did not pass the test due to having a higher than suitable blood alcohol limit.”</p> <p>According to <em><a rel="noopener" href="https://www.stuff.co.nz/travel/travel-troubles/107123051/singapore-airlines-cancels-wellington-flight" target="_blank">Stuff</a></em>, the pilot had a two-day layover in Melbourne prior to the scheduled flight after flying in from Singapore.</p> <p>He has now returned back to Singapore where a thorough investigation is underway and has been suspended from all duties.</p> <p>“We will also work closely with the Australian and Singaporean authorities to ensure they are supplied the information they require,” said the spokesman.</p> <p>Frustrated passengers lashed out on social media after they were left stranded without a flight.</p> <p>Some were flying to Wellington for the All Blacks rugby union Test match against South Africa, with one fan travelling all the way from Tokyo for the event.</p> <p>One passenger tweeted: “Care to explain why your captain (i.e. most experienced person on the aircraft) of SQ247 waits until boarding time to decide they’re too ill/drunk to fly? Will miss the All Blacks rugby match I bought tickets for and flew to WLG from NRT to see.”</p> <p>He was met with a reply saying: “At least he didn’t fly! Better to be down here wishing you were up there, then being up there wishing you were down here.”</p> <p>This list of complaints was long, as another wrote, “Terrible service on your cancelled Melbourne to Wellington flight this morning. No options given to stranded customers except to call your useless booking line! Hotel fees and taxi fares all lost not to mention a day of holiday. Appalling service.”</p> <p>One passenger was left stranded at Melbourne Airport for six hours.</p> <p>Singapore Airlines has issued an apology for the inconvenience passengers were forced to face.</p> <p>“We sincerely apologise to those affected by the cancellation of these flights. However, the safety of our customers and crew is our highest priority,” the spokesman said.</p> <p>“We have worked with customers whose travel was inconvenienced to find suitable alternate travel arrangements as quickly as possible.”</p>

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“Landmark ruling”: Man jailed after writing fake review on TripAdvisor

<p>A man from Italy has been handed a “landmark” nine-month jail sentence after writing fake reviews on TripAdvisor.</p> <p>The man’s company PromoSalento sold fake, positive reviews to hundreds of businesses across Italy to boost their online profiles and make sales.</p> <p>His sentence, which has been described as a “landmark ruling for the internet”, was given in a criminal court in Lecce, Italy.</p> <p>The unnamed man must also pay a $13,000 fine for his actions.</p> <p>In Italy, it is illegal to write fake reviews using a false identity.</p> <p>Although many jurisdictions have cracked down on those who are deliberately misleading customers on the internet, this is the first time paid-review fraud has resulted in a jail sentence.</p> <p> “We see this as a landmark ruling for the internet,” TripAdvisor’s vice president and associate general counsel Brad Young said.</p> <p>“Writing fake reviews has always been fraud, but this is the first time we’ve seen someone sent to jail as a result.”</p> <p>TripAdvisor first began investing PromSalento in 2015 after various businesses who had been offered paid reviews came forward.</p> <p>During the investigation, TripAdvisor identified and blocked over more than 100 attempts by PromoSalento to submit fake reviews on the platform.</p> <p>TripAdvisor also penalised properties that had paid PromoSalento to write the false reviews.</p> <p>“Review fraud is something TripAdvisor takes extremely seriously, employing advanced tracking technology and a dedicated team of investigators to catch paid review companies and prevent them from operating on the site,” the company said.</p> <p>A restaurant owner who was approached by PromoSalento brought the case to Italian police.</p> <p>“The police investigation into PromoSalento delivered enough evidence of criminal conduct to send the case to court,” TripAdvisor said.</p> <p>Since 2015, TripAdvisor has brought down 60 different paid review companies around the world.</p> <p>“Online reviews play a major role in tourism and consumer purchasing decisions, but it’s important everyone plays by the rules,” said Pascal Lamy, the world committee on tourism ethics chairman at the United Nations World Tourism Organisation.</p> <p>“Fake reviews clearly contravene the World Committee on Tourism Ethics guidelines, which we published last year to guide the responsible use of ratings and reviews on digital platforms. </p> <p>“The recommendations were developed in collaboration with TripAdvisor, Minube and Yelp and we know that industry collaboration has an important role to play in tackling review fraud.”</p>

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The terrifying moment a couple make an eerie discovery inside their Airbnb

<p>A Scottish couple had the fright of their life after making an eerie discovery inside their Airbnb apartment.</p> <p>Dougie Hamilton, from Glasgow, Scotland was on holiday in Toronto, Canada with his girlfriend when he noticed something didn’t feel right about his rented open-plan apartment.</p> <p>Posting on social media, Mr Hamilton shared the images of the moment he discovered a hidden camera inside a digital clock.</p> <p>He said he became paranoid after watching a video about hidden spy cameras in things such as pens, teddy bears and clocks.</p> <p>So, he decided to slide the front face off the digital clock and made the chilling discovery.</p> <p>“I just happened to be facing this clock and was staring at it for about 10 minutes. There was just something in my head that made me feel a bit uneasy,” he told the <em><a href="https://www.dailyrecord.co.uk/news/scottish-news/scots-couple-call-cops-after-13218634">Daily Record.</a></em></p> <p>“It was connected to a wire like a phone charger which wasn’t quite right.</p> <p>“I took the charger out of it and saw there was a lithium battery in the back. At this point, I slid the front facing off the clock and could see there actually was a camera.”</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fdouglas.hamilton.56%2Fposts%2F10156590117224402&amp;width=500" width="500" height="789" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe></p> <p>Airbnb gave Mr Hamilton a full refund and provided alternative accommodation. Police are currently investigating the matter.</p> <p>A spokesperson from Airbnb said: “We take privacy issues extremely seriously and have a zero-tolerance policy for this behaviour.”</p> <p>“We have removed the host from the platform while we investigate and are providing the guest with our full support.”</p>

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TV star vanishes from cruise ship

<p>A massive search is underway for a German TV star and singer who has gone missing while on a cruise to Canada.</p> <p>The cruise operator, Aida Cruises, said there was reason to believe Daniel Kueblboeck may have jumped into the sea on Sunday morning.</p> <p>“That is our suspicion,” spokesman Hansjoerg Kunze said.</p> <p>Kueblboeck first entered stardom after appearing on Germany’s version of <em style="font-weight: inherit;">Pop Idol</em> in 2003.</p> <p>However, the star’s disappearance follows a recent post the 33-year-old wrote about being bullied.</p> <p>Kueblboeck revealed on his official fan club page that he had suffered “months of bullying” as a child at school, that shook him “deeply”.</p> <p>“Dear fans. Unfortunately, I still do not feel better mentally and physically,” he wrote.</p> <p>“I have yet to cope with this pain of the past months.”</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-permalink="https://www.instagram.com/p/BgiiwEmjKKS/?utm_source=ig_embed_loading" data-instgrm-version="12"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" rel="noopener" href="https://www.instagram.com/p/BgiiwEmjKKS/?utm_source=ig_embed_loading" target="_blank">A post shared by Daniel Kaiser-Küblböck (@daniel_kaiserkueblboeck)</a> on Mar 20, 2018 at 2:18am PDT</p> </div> </blockquote> <p>Kueblboeck, who auditioned but was not selected as Germany’s Eurovision entry in 2014, was travelling to Newfoundland, Canada, with 2200 passengers.</p> <p>When Kueblboeck was found to be missing, Aida said the ship was stopped and returned to the spot off the coast of Newfoundland where it is believed he went overboard.</p> <p>The incident occurred 185km north of the city of St John’s, Newfoundland.</p> <p>The Canadian coastguard confirmed on Sunday that it was using a surveillance plane and helicopter to search the Labrador Sea for Kueblboeck.</p> <p>Two other cruise ships also reportedly assisted with the search.</p> <p>Kueblboeck, who was born in Bavaria, made his last major TV appearance in the eighth season of <em style="font-weight: inherit;">Let’s Dance</em> in 2015 and was studying to be an actor at the European Theatre Institute Berlin.</p> <p>Kueblboeck's cruise ship disappearance comes months after an Australian woman died after she fell from an upper-level deck of the Pacific Dawn into the ocean off the coast of New Caledonia.</p> <p>Last month, a British cruise passenger was rescued after surviving 10 hours floating in the Adriatic Sea off Croatia.</p> <p>The 46-year-old claimed that she fell over the balcony, but passengers have since claimed that she jumped after a <strong><a href="https://www.oversixty.com.au/travel/travel-trouble/bizarre-twist-in-case-of-woman-who-was-lost-at-sea-for-10-hours/"><u>drunken argument</u></a></strong> with her boyfriend.  </p>

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10 people hospitalised after Emirates flight to New York

<p>The 10 passengers and crew members who were hospitalised in New York City after arriving sick on a flight from Dubai appear to have the flu.</p> <p>New York City health officials say they obtained respiratory samples from the patients and their symptoms look like influenza. They say they won't know for sure until they get final results. All of the patients were listed in stable condition.</p> <p>It follows them being taken to hospital for "further medical care and evaluation" after the quarantining of a flight from Dubai in New York.</p> <p>Around 100 passengers reported unknown illnesses. People complained of cough and fever on the Emirates flight, the Centres for Disease Control and Prevention said in a statement. </p> <p>Initially, as many as 19 people had been confirmed unwell, NBC New York reported, with 10 taken to hospital.</p> <p>Health officials met the plane on the ground at John F Kennedy International Airport, and medics and federal customs agents took temperatures of passengers and evaluated symptoms.</p> <p>Emirates released a statement apologising for the inconvenience, saying the health and safety of those on board was its main priority.</p> <p>"Emirates can confirm that all passengers have disembarked from flight EK203.</p> <p>"All passengers were screened by the local health authorities prior to disembarkation and 3 passengers and 7 crew were transferred to the hospital for further medical care and evaluation. Nine passengers underwent additional medical screening at the site near the aircraft and were released afterwards. </p> <p>"The rest of the passengers were allowed to leave and clear customs. Our crew and on ground staff extended our full cooperation with the authorities during the onboard screenings and the aircraft has now been handed back to Emirates," the statement said.</p> <p>There were 521 passengers on board Flight EK203, the CDC said.</p> <p>The office of New York Mayor Bill de Blasio described the response as a quarantine.</p> <p>Emirates initially said at least 10 passengers had unspecified illnesses on the flight, but it is unclear why there was a wide disparity in numbers.</p> <p>Photos from passengers show rows of ambulances and firetrucks on the tarmac. Larry Coben said on Twitter that fellow passengers were asked to fill out CDC forms detailing where people have recently travelled.</p> <p>One of those onboard the plane was rapper Vanilla Ice.</p> <p>He posted footage from the scene on his social media, writing, "This is crazy. Apparently, there is over 100 people sick on the bottom floor, so happy I'm up top, it's a double-decker plane 380."</p> <p><em>Written by Alex Horton. Republished with permission of <a rel="noopener" href="https://www.stuff.co.nz/travel/travel-troubles/106860960/plane-quarantined-in-us-after-passengers-fall-ill" target="_blank">Stuff.co.nz</a>.</em></p>

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81-year-old grandmother and disabled son kicked off two flights

<p>An 81-year-old grandmother was left “humiliated” after two mishaps with Ryanair’s handling of her disabled son.  </p> <p>Kathleen Dunne was first asked to disembark a Ryanair flight or leave her disabled son’s wheelchair behind on Tuesday. But after she rebooked a flight for the following day at a different airport, Kathleen was once again asked to get off the aircraft after staff struggled to fold her son’s wheelchair.</p> <p>Kathleen, from Merseyside, UK, is a carer for her son Gary, 53, who has severe mobility problems and is deaf as a result of measles as a baby.</p> <p>Although the pair missed the first flight on Tuesday, they were eventually allowed to fly from Manchester Airport on Wednesday, after staff figured out how to fold the wheelchair.</p> <p>But Kathleen said she was 'mortified' after the pilot made an announcement blaming “the lady with the wheelchair” for the flight delay.</p> <p>“It was horrible. I was shaking, and it was so hard to explain what was going on to Gary because he can't hear,” she told <strong><em><u><a href="https://www.liverpoolecho.co.uk/news/liverpool-news/gran-81-disabled-son-kicked-15096094">Liverpool Echo.</a> </u></em></strong></p> <p>“We have been flying with them for years and there has never been any problem. I didn't feel like going on holiday after that.”</p> <p>Kathleen said she was asked to leave the plane and led under the aircraft and over to the hold.</p> <p>She said: “There was a nice man who said one way or the other I will get this wheelchair on the plane. But the pilot said over the intercom ‘sorry for the delay it is not our problem, it is the problem of the lady with the wheelchair.’</p> <p>“People were saying I can't believe he said that. I am still upset about it now.”</p> <p>Kathleen concedes she did not have the manual for the chair nor did she know how to fold it herself, but says she never had problems before.</p> <p>A spokeswoman for Ryanair said wheelchair services at both airports are provided by outside companies “at great expense to the airlines.”</p> <p>A spokeswoman for OmniServ, which provides special assistance services at Liverpool Airport, said: “On behalf of the entire Liverpool John Lennon Airport team, we apologise for the inconveniences Kathleen Dunne and her son experienced.”</p> <p>The company said: “Various members of the team worked tirelessly with Ms Dunne to ascertain if the wheelchair could be collapsed to meet the requirements.</p>

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Traveller’s own blunder exposes him as insurance fraudster

<p>A dishonest traveller has been exposed of insurance fraud after making a series of blunders in his insurance claim.</p> <p>The traveller told his insurer, 1Cover Travel Insurance, that he had been robbed of his backpack and brand new $6300 DSLR camera while holidaying in Fiji.</p> <p>According to the dramatic story, he jumped in his car to pursue the thief but lost him.</p> <p>He claimed that he then informed local police, who launched an investigation but were unable to reclaim his belongings.</p> <p>The fraudster lodged a claim with 1Cover and provided all the necessary documents, including the proof of purchase of the stolen Canon DSLR.</p> <p>Although the dodgy receipt included details of the Visa payment and the Brisbane store he claimed to have bought it from, the fraudster overlooked some glaring errors.</p> <p>The word “taxable” had been misspelt “tacable”, “basement” in the store’s address was spelt “basemant” and “approved” had only one ‘p’ – leading the insurance company to correctly deduce that this was a bogus claim.</p> <p>Sadly, false travel insurance claims are costing Australians more than $2.2 billion each year.</p> <p>“This example is just one of the many instances of dishonest people trying to cheat insurers and their more trustworthy customers,” Comparetravelinsurance.com.au director Natalie Ball told <a href="https://www.news.com.au"><strong style="font-style: inherit;"><u>news.com.au</u></strong></a>.</p> <p>“The average fraudster isn’t photoshopping receipts for items never purchased for holidays that never happened, though — it’s more often exaggerating the value of stolen luggage, claiming items against both a stand-alone and credit card policy, or misrepresenting misplaced items as stolen.”</p> <p>Distorting the truth or submitting an outright lie to an insurance company is not a victimless crime, with the law supporting insurers.</p> <p>“While some people like to convince themselves that this is a victimless crime — a big insurer won’t miss $800, right? — it’s important to understand that the insurer reserves the right to go to the police, which can lead to charges,” said Richard Warburton, the chief operating officer of 1Cover Travel Insurance.</p> <p>“In the digital world that we live in, fraud detection has become more sophisticated and information can be validated regardless of where you’ve been travelling.</p> <p>“The team at 1Cover are well versed at identifying flawed stories and odd receipts. We also have access to private investigators for more complex claims.”</p> <p>Insurance fraudsters could face fines and jail time for their crimes, including a maximum sentence of 10 years in Victoria and NSW and five years in Queensland.</p> <p>Insurance companies can also add fraudsters to “Do Not Insure” backlists, which would make it almost impossible to get health, car or home insurance in the future.</p> <p>Investigating fake claims also drains money from companies, forcing everyone to pay more through higher premiums.</p> <p>“Even when fraudsters are caught, any staff time or resources used to process or investigate fake claims costs travel insurers and their customers’ money,” Ms Ball said.</p> <p>To avoid falling for dodgy scams, travel insurers often take up to 10 business days for claims to be processed and require sufficient evidence to support a claim.</p> <p>“Waiting a few business days might seem inconvenient for customers but it’s important for insurers to be prudent in catching the fakes to keep travel insurance affordable for everyone,” Ms Ball said.</p>

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“Totally dumbstruck”: Passengers furious as budget airline’s refund cheques bounce

<p>Budget airline Ryanair has been made to apologise to customers after compensation cheques were found to have bounced.</p> <p>Countless passengers were overcharged during a pilot strike period where flights were cancelled. Many customers have not yet reached a resolution after their cheques were rejected at banks around the UK as they had not been signed.</p> <p>One woman named Karen Joyce was left €20 ($A32) out of pocket after she was charged by her bank.</p> <p>Ms Joyce took to Facebook, writing: “I was totally dumbstruck. We were loyal Ryanair customers and for them to bounce the cheque as well I just thought was disgusting.”</p> <p>After being on the phone with Ryanair for 20 minutes in an attempt to resolve the situation, the customer services rep hung up on her.</p> <p>“Then he just put the phone down. I have not received anything from Ryanair,” she said.</p> <p>The strike caused major disruption as thousands of flights were forced to cancel.</p> <p>A spokesperson for Ryanair said: “Due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory.</p> <p>“These cheques were reissued last week, and we apologise sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to our customers.”</p> <p>The UK Civil Aviation Authority has advised passengers to apply for compensation under EU law 261.</p> <p>Previously, Ryanair had said that they are not planning on compensating affected passengers over the strikes as they were “caused by extraordinary circumstances.”</p> <p>The budget airline told <em><a rel="noopener" href="https://www.thetimes.co.uk/article/ryanair-defies-watchdog-over-compensation-for-strike-chaos-gwlr5qqmk" target="_blank">The Times</a> </em>that the unions were behaving “unreasonably.”</p>

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Bizarre twist in case of woman who was lost at sea for 10 hours

<p>Earlier this week, a British woman, who allegedly jumped off a cruise ship after a drunken argument with her boyfriend, captured the attention of the world after she survived while <a href="https://www.oversixty.com.au/travel/travel-trouble/10-hours-lost-at-sea-woman-lucky-to-be-alive-after-falling-from-cruise-ship"><span style="text-decoration: underline;"><strong>lost at sea</strong> </span></a>for 10 hours.</p> <p>Now, in a bizarre twist, cruise passenger Kay Longstaff has found support in her boyfriend’s ex-wife, following the incident that saw her floating in the Adriatic Sea off Croatia after plunging from the <em style="font-weight: inherit;">Norwegian Sta</em>r.</p> <p>Ms Longstaff claims she “fell” from the ship's seventh deck, but fellow passengers have insisted that she jumped after having a drunken argument with her boyfriend, Craig Rayment.</p> <p>She didn’t fall off, she jumped off. She took all her kit off and jumped off the side of the ship,” a passenger told <a href="https://www.thesun.co.uk/"><span style="text-decoration: underline;"><strong style="font-style: inherit;"><em>The Sun</em></strong></span></a>.</p> <p>“This is what the crew told us when we were on the ship before disembarking. You can kind of tell by the pictures that she wasn’t wearing much when she was rescued.”</p> <p>CCTV footage from the cruise shows Ms Longstaff by herself just before she went overboard.</p> <p>Speaking out about the alleged disagreement, Mr Rayment’s ex-wife Kelly told <a href="http://themirror.co.uk/"><span style="text-decoration: underline;"><strong style="font-style: inherit;"><em>The Mirror</em></strong></span></a>: “If I was on a ship with him I would get off any way I could.”</p> <p>Kelly said she had been married to the 43-year-old electrician for a year but split after consistent arguing.</p> <p>Kelly revealed that the pair were currently in the process of getting a divorce.</p> <p>“Craig’s not a very nice person after he’s been drinking,” Kelly said.</p> <p>“So, him going on a cruise is a recipe for disaster. I can imagine what she went through.</p> <p>“I’m proud of myself for building up the courage to leave him and saying no when he begged me to come back.”</p> <p>Kelly said she warned Ms Longstaff to be careful after she found out they started dating last year.</p> <p>According to fellow cruise passengers, Ms Longstaff and Mr Rayment had been “drinking and having rows all day” before the incident occurred.</p> <p>“When the police came on to the ship — before letting us get off — they were going around asking after which staff members were serving us alcohol,” one witness told the <em>Daily Mail</em>.</p> <p>“I think they wanted to know who had been serving her. Her (partner) was looking for her for hours before the alarm was raised that she’d gone overboard.”</p> <p>A second person claimed Ms Longstaff and her partner “were arguing”, saying: “This is what (the) concierge told us willingly.”</p> <p>A third passenger said he and his wife had been given the cabin above the couple at the rear of the ship.</p> <p>“When the incident was reported by the Captain, he said that an area in the middle of deck seven had been sealed off,” the man said.</p> <p>“When getting off the boat, seven hours late, a number of passengers were saying there had been a midnight dispute among the Longstaff party.”</p>

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Flight Centre accused of "ripping off" customers and underpaying staff in "cult" workplace

<p>Australian travel giant Flight Centre is facing allegations of ripping off customers and underpaying staff, with some ex-employees dubbing the company as a "cult".</p> <p>In a report by the <a href="http://www.abc.net.au."><span style="text-decoration: underline;"><strong><em>ABC</em></strong></span></a>, former employee Olivia Little revealed that staff are encouraged to add hundreds and sometimes even thousands of dollars to customer bookings.</p> <p>"In training, they are telling you that you can mark-up flights," said Olivia, who worked as a travel consultant at a Flight Centre store in 2016.</p> <p>"It's not a secret thing."</p> <p>She added, "Say the flight was $1,500 — they would mark-up and say, 'Oh the flight is $1,800'. Or if it's a huge business class flight they would mark up a couple of thousand."</p> <p>According to Ms Olofsson, who worked at one of the company’s stores, the practice was encouraged by managers.</p> <p>"It definitely wasn't hinted at. It was, 'This is how we operate. This is how you make money. This is part of your job'," she said.</p> <p>"It wasn't uncommon actually that I would have a manager physically adjust the mark-up using my logins and on my customers."</p> <p>In a statement to the ABC, Flight Centre said the extra cost to the customer was justified by the service provided, saying the company does not engage in “excessive marking-up”.</p> <p>"A central team in Australia proactively monitors margins on individual transactions and action is taken if the margin earned is considered excessive. Action can and has included dismissal," a Flight Centre spokesperson told the ABC.</p> <p>"The company strongly believes in a fair margin and refers to this in its philosophies."</p> <p>One reason why Flight Centre staff are motivated to mark-up bookings comes from the company’s low and confusing method of paying staff.</p> <p>The current base salary for full-time Flight Centre travel consultants is $33,500, with the rest of their salary made up of commissions.</p> <p>However, staff claim the pay structure makes it almost impossible to earn a decent wage without resorting to marking-up.</p> <p>"Towards the end of the month, if you're struggling to hit your target, you kind of have to pull the strings," a current staff member told the ABC.</p> <p>"You have to do what you have to do to get you there."</p> <p>If the staff fail to make enough commissions over a month, it is understood Flight Centre tops up their pay to meet the minimum industry award wage.</p> <p>Former employees also criticised the company’s heavy party culture, with mandatory monthly booze-soaked “buzz nights”.</p> <p>She said herself and another staffer would refer to the workplace as “the Flight Centre cult”.</p> <p>"It works for people who want work to be their life — who only want to be friends with people from Flight Centre and date people from Flight Centre," she said.</p> <p>"It's very culty."</p> <p>Now, Flight Centre is under investigation by the Fair Work Ombudsman for its questionable practices.</p> <p>Flight Centre has started negotiations with staff over a new Enterprise Bargaining Agreement.</p> <p>Wages, commissions, working conditions and the company’s price beat policy feature are all being reviewed.</p> <p>A spokesperson from Flight Centre said: “At the moment, our people are having their say on what they feel are the key terms and conditions of employment that they would like to see included in the EBA. This is a normal part of the process and it's progressing well.</p> <p>"We believe that we can deliver a better system that benefits both our people and the company's other stakeholders, through a tailor-made enterprise agreement."</p>

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10 hours lost at sea: Woman "lucky to be alive" after falling from cruise ship

<p>A British woman has been miraculously rescued after spending 10 hours in the Adriatic Sea at night after she fell from a cruise ship.</p> <p>Kay Longstaff, 46, fell from a Norwegian Star ship, which was sailing from Port of Vargarola near Pula, Croatia.</p> <p>She was taken to hospital on Sunday in the town of Pula and is believed to be out of danger.</p> <p>The woman fell from the ship about 95 kilometres off Croatia’s coast shortly before midnight on Saturday (8am AEST).</p> <p>A Croatian rescue ship found her swimming in the water on Sunday morning not far from where she was believed to have fallen.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" class="i-amphtml-fill-content i-amphtml-replaced-content" src="https://static.independent.co.uk/s3fs-public/thumbnails/image/2018/08/19/20/kay-cruise-rescued.jpg?width=745&amp;height=558&amp;mode=max" alt="The Norwegian Star was 60 miles off the coast of Croatia when the woman fell" title="The Norwegian Star was 60 miles off the coast of Croatia when the woman fell" width="745" height="558" /></p> <p style="text-align: center;"><em>Kay, who fell overboard, being interviewed by local media. </em></p> <p>Speaking after the rescue, Kay told reporters <span>she felt "very lucky to be alive".</span></p> <p>“I fell off the back of the Norwegian Star and I was in the water for about 10 hours. These wonderful guys rescued me," she said. </p> <p>A hospital official confirmed: “The British woman brought to the hospital and her life is not endangered.”</p> <p>Croatian authorities are set to examine CCTV footage from the ship to find out how the woman fell overboard.  </p> <p>David Radas, the spokesman from Croatian Ministry of Maritime Affairs told <a href="https://www.thesun.co.uk/news/7050800/british-woman-fell-off-cruise-ship-croatia-saved-10-hours/">The Sun</a>: “It is still not confirmed whether the British woman has fallen off or jumped from the cruising ship.</p> <p>“Norwegian Star will examine their CCTV cameras.”</p> <p>A spokesman for the cruise company said: “A report was made that a guest aboard Norwegian Star had gone overboard while the ship was returning to Venice.</p> <p>“As soon as the report was made the ship began a search and notified the appropriate authorities.</p> <p>“The ship will be delayed on her return to Venice.”</p> <p>Ship captain Lovro Oreskovic added: “The British woman was exhausted when we pulled her out of the water.</p> <p>“We were extremely happy for saving a human life.”</p>

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Qantas plane’s terrifying mid-air plunge as pilot is left incapacitated

<p>An investigation has been launched by the Australian Transport Safety Bureau (ATSB) after an incident on a Qantas-owned cargo plane left a pilot incapacitated due to lost cabin pressure.</p> <p>The Boeing 737 departed from Brisbane on Wednesday night making its way to Melbourne when the crew were alerted to a “wing body overheat warning” causing a reduction of cabin pressure.</p> <p>The drop forced the crew to wear oxygen masks and descend 20,000 feet over Narrandera in southern NSW.</p> <p>Due to the First Officer becoming incapacitated, the captain was then forced to descend a further 8,000 feet and divert the aircraft to Canberra a little while after midnight.</p> <p>Emergency services were waiting at the airport from 11.46 pm on Wednesday, with firefighters and paramedics on standby. Both pilots were taken to hospital as a precautionary measure.</p> <p>As it was a freight service, no passengers were on board.</p> <p>The bureau is currently compiling evidence to find out exactly what caused the incident.</p> <p>“As part of the investigation, the ATSB will collect and examine information on the aircraft’s flight data recorders and interview maintenance and flight crew,” it said in a statement.</p> <p>The VH-XMO Boeing 737-376 was operated by Express Freighters Australia – a cargo airline based in Sydney. It is a subsidiary of Qantas.</p> <p>The airline claimed that the air conditioning system was partially at fault for the incident.</p> <p>“The Boeing 737 freighter diverted into Canberra on Wednesday night following a fault with the cabin on-board air conditioning system that affected the ability to maintain pressure in the cabin,” a Qantas spokeswoman said.</p> <p>“The aircraft landed normally in Canberra and the pilots went to the hospital as a precaution. They were discharged shortly after.”</p> <p>Qantas will be conducting its own investigation and the plane is currently being inspected by engineers.</p> <p>A final investigation report is expected by the end of the year.</p>

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Don’t get fooled by this annoying airport prank

<p>Most travellers are familiar with the urgent scan in an airport for an available power outlet, so that you can charge up a dying device before boarding a flight.</p> <p>Now, airport pranksters are preying on traveller’s desperation for battery power with a new trick.</p> <p>The jokesters are placing stickers of fake power outlets at airport gates and then watching with amusement as people unknowingly attempt to plug their charger into a sticker.</p> <p>The stickers look realistic, causing even the savviest to fall victim to the stunt.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Whoever put up this fake sticker of an open outlet at the airport, you are now my enemy for life. <a href="https://t.co/TYEJKmY6Zg">pic.twitter.com/TYEJKmY6Zg</a></p> — Brandon #BeForTheGame (@Atrioc) <a href="https://twitter.com/Atrioc/status/1026327505072869376?ref_src=twsrc%5Etfw">August 6, 2018</a></blockquote> <p>Sadly, the prank has gained a lot of traction and has started occurring in airports all over the world.</p> <p>“Whoever put up this fake sticker of an open outlet at the airport, you are now my enemy for life,” one person said on Twitter.</p> <p>The stickers have been placed in various places around the airport, including on garbage bins.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Will the person who’s putting fake outlet stickers all over the airport please die already thanks <a href="https://t.co/zamnWgQMlh">pic.twitter.com/zamnWgQMlh</a></p> — Alish Erman (@alishisthebest) <a href="https://twitter.com/alishisthebest/status/1019787984583847936?ref_src=twsrc%5Etfw">July 19, 2018</a></blockquote> <p>According to <em>The Sun</em>, the pranksters are getting their hands on these fake power point stickers by purchasing them online.</p> <p>Have you seen one of these power outlet stickers while travelling? Let us know in the comments below.</p>

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“Never ever again”: Passenger slams British Airways for serving inedible food aboard flight

<p>A businessman travelling with his family has slammed British Airways for serving food that made him ‘wretch’ as he claims to have been given ‘burnt chicken nuggets’ and substandard meals on his flight home from Mauritius.</p> <p>Adam Ball posted photos of the disappointing food on his social media, claiming that it was ‘truly awful’ and ‘inedible’. Mr Ball would have paid around $4,400 for return tickets to Mauritius.</p> <p>The images, which were posted on August 12, show three meals all appearing as unappetising as the next. Burnt chicken nuggets, vegetable lasagne and sausage, egg and burnt beans were all part of the menu.</p> <p>Mr Ball, who runs a plumbing and heating firm in Surrey, England said that the chicken nuggets were a part of the children’s meal and that he doesn’t think it’s "appropriate to feed to a dog let alone children".</p> <p>The vegetable lasagne was so terrible that it almost made Mr Ball vomit as was the sausage, egg and burnt beans.</p> <p>After filing a complaint with British Airways, Mr Ball said that he received a generic response from customer services and that he will "never ever again" fly with British Airways after this shocking experience.</p> <p>But the food wasn’t the only thing wrong with the flight, as Mr Ball claimed that there were "countless other problems with our recent long-haul BA flight."</p> <p>The comments on the British Airways Facebook page seemed to agree with his sentiment as the airline's social media is flooded with countless complaints.</p> <p>“The sad thing is, we are paying such extortionate prices for these flights – flights are often delayed, and service is terrible,” said Facebook user Dianne Gornall.</p> <p>Other users have pointed out the lack of communication from the airline as Debbie Leung asked: “Does BA actually respond to any complaints? We travelled with them in January from Hong Kong to London, cabin crew was rude, and the air quality was awful.”</p> <p>A spokeswoman from British Airways has said: “We pride ourselves on the quality of the meals we offer on board and have recently launched a multi-million-pound investment programme into our World Traveller catering.</p> <p>“Our team of expert chefs from around the world develop new menus every month to ensure our meals are full of flavour at 35,000ft.</p> <p>“We are sorry that our standards fell below our customer’s expectation on this occasion.</p> <p>“Feedback is always passed on to our catering teams who check the quality of the food we serve on board every week.”</p> <p>Have you ever had a terrible in-flight experience? Let us know in the comments below.</p>

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Fatal bridge collapse in Italy: Race to save survivors

<p>Hundreds of emergency rescue workers are in a race against time to find as many survivors as they can after a major highway collapsed in Italy’s city of Genoa.</p> <p>The incident, which occurred during a violent storm, saw 80 metres of the 50-year-old Morandi bridge collapse, sending vehicles, concrete debris and steel into a nearby river, railroad tracks and industrial zone below.</p> <p>Italy’s Prime Minister Giuseppe Conte revealed that 26 people have been found dead so far and 15 injured, although he fears the death toll will continue to rise.</p> <p>Mr Conte described the incident as an “immense tragedy”.</p> <p>Reportedly, unidentified fire brigade sources told Italy’s ANSA news agency that 35 people were confirmed dead.</p> <p>Mr Conte also thanked the hundreds of rescue workers working in the aftermath, saying “they saved people who fell 45 metres and are now alive and in the hospital”.</p> <p>Rescue official Emanuele Giffi said: “We’re not giving up hope, we’ve already saved a dozen people from under the rubble.</p> <p>“We’re going to work round the clock until the last victim is secured.</p> <p>“There are buildings that have been hit but it seems that all the victims were on the bridge,” Mr Giffi said.</p> <p>The cause of the collapse was not immediately clear, although a storm warning had been issued for Tuesday morning.</p> <p>The national motorways body said on its website that “maintenance works were being carried out on the base of the viaduct”.</p> <p>Experts say the collapse was likely caused by a construction flaw or long-term wear and tear.</p> <p>Due to a public holiday on Wednesday, the industrial zone below the highway was luckily almost empty when the incident occurred.</p> <p>Genoa resident Elizabeth told the <a href="http://www.bbc.co.uk/"><strong><u>BBC</u></strong></a>: “The state of the bridge always concerned us. Nobody has ever crossed that bridge with a light heart.</p> <p>“Everybody has always done it praying that the bridge wouldn’t fall down. Today that happened.”</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Si capisce meglio la portata con questo video <a href="https://twitter.com/hashtag/pontemorandi?src=hash&amp;ref_src=twsrc%5Etfw">#pontemorandi</a> <a href="https://twitter.com/hashtag/genova?src=hash&amp;ref_src=twsrc%5Etfw">#genova</a> <a href="https://twitter.com/hashtag/video?src=hash&amp;ref_src=twsrc%5Etfw">#video</a> <a href="https://twitter.com/hashtag/crollo?src=hash&amp;ref_src=twsrc%5Etfw">#crollo</a> <a href="https://t.co/c4XFXm4HuC">pic.twitter.com/c4XFXm4HuC</a></p> — Farmacia Serra (@farmaciaserrage) <a href="https://twitter.com/farmaciaserrage/status/1029332110606315520?ref_src=twsrc%5Etfw">August 14, 2018</a></blockquote> <p>The Morandi Bridge connects the A10 highway that goes toward France and the A7 highway that continues north toward Milan.</p> <p>The bridge was designed by the engineer Riccardo Morandi, and was built between 1963 and 1967 by the Italian Society for Water Pipelines.</p>

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In case you’re itching to know: Head lice may be living on your plane headrest

<p>Travelling on long-haul flights can already be an uncomfortable experience with minimal legroom, annoying passengers and terrible tasting food. So, with experts now having added head lice to that mix makes things even worse.</p> <p>Consultant dermatologist with the British Skin Foundation, Dr Sharon Wong told <em><a rel="noopener" href="https://www.thesun.co.uk/travel/6952529/holidaymakers-warned-they-risk-getting-head-lice-from-plane-seats/" target="_blank">The Sun</a></em> that there is a possibility that passengers could contract head lice from plane headrests because of the period they have spent away from human contact.</p> <p>“Head lice don’t fly or jump as they are wingless,” she said.</p> <p>“Most commonly they infect another person via close contact and survive by blood fed from the scalp. However, they can survive off the human host for up to 48 hours.</p> <p>“So, within that timeframe, lice and eggs that have dropped off the hair shaft or hair strands that are infested with lice can potentially be cross transferred to another person by objects such as pillows, hairbrushes … and headrests.”</p> <p>With each airline having different cleaning schedules, it can be hard to say how often headrest covers are replaced. Flight attendants who have commented on online forums have said while headrests are regularly cleaned, they are very rarely changed, especially if it is a short haul flight.</p> <p>However, Dr Tess McPherson, a dermatologist with the British Association of Dermatologists, says the chance of an in-flight infestation is “incredibly low".</p> <p>“They are unlikely to jump off heads onto seats, as they like warm places, and in any case will only survive a short time and quite quickly become less lively or mobile when not on a human head,” Dr McPherson said.</p> <p>But if you’re still paranoid about the thought of head lice, pharmacist Shamir Patel says keeping head lice sprays in your luggage will reduce the chances of an infestation.</p> <p>“Some short-haul planes are performing four or five flights every single day, and if the seat comes into contact with a passenger with head lice, it’s very probable that some of the bugs could linger in the headrest,” he said.</p> <p>“I’d urge families not to fly if they know either themselves or their children have a head lice infestation, in order to protect other passengers.</p> <p>“Meanwhile there are good preventative, pre-emptive sprays and shampoos available which can stop head lice infesting you in the first place.</p> <p>“Look for products that contain the ingredients cyclomethicone and isopropyl myristate – which kill the lice by essentially dissolving the outer coating of their shell and dehydrating them to death.”</p>

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