Consumer rights
How to keep those pesky telemarketers off your back
After 12 years, companies have begun finding ways around the Do Not Call Register. This is how you can keep them off your back.
- by David Estcourt & Simone Fox Koob
Latest
Courts
VCAT backs lawyer who spied errors on outsourced resumé for ASIO job
A lawyer who paid an online resume company $600 to write her a job application for Australia's spy agency has successfully sued the business.
- by Tom Cowie
Perth judge sounds warning on Gumtree car sales as backyard sellers cop hefty fines
Two backyard car dealers have been busted by Consumer Protection WA and ordered to pay up.
- by staff writers
New powers for NSW Fair Trading Commissioner to resolve small claims
Consumers who cannot resolve complaints about items worth less than $3000 will soon be able to take their issue straight to the NSW Fair Trading Commissioner.
- by Rachel Clun
Analysis
Privacy
This algorithm says I'm aggressive, irresponsible and unattractive. But should we believe it?
The computer said I was 29 and unattractive. Then it said I was attractive and 24. The difference highlights the flaws in increasingly popular artificial intelligence systems.
- by Ben Grubb
Double deception: Perth couple cop fine for trying to turn back time
A Perth couple who bought and sold vehicles without a licence, used false names, and wound back odometers have been fined $21,000 in the Perth Magistrates Court.
- by staff writers
Consumer rights
Education won't fix conflicts in financial advice
Will mandatory education for advisers mean better outcomes for clients?
- by Sylvia Pennington
ACCC
Debt collection firm engaged in harassment and coercion: Federal Court
The court found ACM Group Ltd engaged in misleading or deceptive conduct in dealings with two vulnerable consumers.
- by Rachel Clun
Consumer rights
Didn't sell your mattress on eBay? That will be $65, please
Albert Li listed his mattress for sale on eBay, but did not end up selling it. He's angry that eBay has charged him for his troubles.
- by Rachel Clun
Peter Kell
Crypto cons drive spike in financial scams
Scammers spruiking fake investments are now the No.1 way for the dishonest to target your money.
- by Peter Kell
Transurban
Transurban's catch-22: competition or the competition watchdog
There's a rising likelihood the toll road giant will either face a new entrant or being reined in by the competition watchdog.
- by Patrick Hatch