#1

Description of issue:
When using a link from Kaltura on iOS if you click onto the specific tweet (not the URL) in the Twitter app, the video player loads inline but doesn’t work correctly - the play icon doesn’t go away when the video is playing and the player is not responsive.

URL affected (must be public):

[Troubleshooting steps]:
Click onto the specific tweet (not the URL) in the Twitter app, the video player loads inline but doesn’t work correctly - the play icon doesn’t go away when the video is playing and the player is not responsive. Please note that I am not able to validate the urls in the twitter card.

#2

@SkinnyBuddah1 - You mentioned seeing the same issue, Any thoughts on this?

#3

Hi,
Thanks chief, we are seeing the issue:
When using the Kaltura player in Twitter app, there are reported issue both in iPhone and Android

  1. iOS - When clicking onto the specific tweet (not the URL) in the Twitter app, the video player loads but doesn’t work correctly - the control bar disappears, the play icon doesn’t go away when the video is playing, and there is no option for closed captioning.
  1. Android - When clicking onto the specific tweet (not the URL) in the Twitter app, the video player loads but there is still no option for closed captioning.
#13

@Twitteerapi Hi any updates?

#14

You’re responding to a post that is over a year old, can you please describe yourr current situation, and your expectation of behaviour?? Thank you.

#15

@andypiper thank you for your response, The expected behavior is that for the player to play inline within twitter instead of getting a redirect to a different page.

Currently we are gettings redirected to an external page

#16

So you have a player card defined on a website and you’re saying that on the web (on on mobile?) it redirects you to a separate site? Is this in the timeline or in an individual Tweet?

#17

@andypiper Exactly.

#18

Please provide the website URL and an example Tweet ID.

#19

@andypiper
Hi,

The WebURL is: https://twitter.com/SkinnyBuddah1/status/1043793191940558848?s=20
TwitterID is: @SkinnyBuddah1

#20

@andypiper Do you need any other examples?

#21

@andypiper Do you have any update?

#22

Sorry, no, I’m unable to determine why this is happening.

#23

@andypiper
Can I assist you, by providing any other information?

#24

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