Twitter SupportVerified account

@TwitterSupport

Your official source for Twitter Support. We're available 24/7 via Direct Message to answer account questions. Follow us for tips, tricks, and announcements.

Twitter HQ
help.twitter.com
Joined December 2008
Born on March 21
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  1. Sep 10

    Reduce your data usage with Twitter Lite. Simply open the app, tap your profile photo to access the dash menu, and tap the toggle next to data saver.📱 With this option, images will be presented as a preview, and large images will only be loaded when you want.

    196 replies 226 retweets 837 likes
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  2. Sep 7

    Be cautious when clicking links in Direct Messages. Make sure to report the message if you sense unusual behavior or are redirected to enter your Twitter password. 1⃣ Tap the information icon. 2⃣ Select Report. 3⃣ Confirm your choice.

    218 replies 509 retweets 984 likes
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  3. Aug 30

    A friendly reminder, Twitter only provides support on the Help Center or , and will only send you emails from .com. Our support team will never ask for your password or for login verification codes to confirm your identity or secure your account. 🛡️

    523 replies 324 retweets 1,057 likes
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  4. Aug 29

    Starting today, you can view and control your active Twitter sessions across all devices. Go to your Account settings to review your active logins.

    333 replies 449 retweets 1,152 likes
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  5. Retweeted
    Aug 13

    Don't let data worries keep you from Twitter. Twitter Lite is now in 21 more countries. Stay informed with push notifications. Save data and space on your device. Turn on night mode. Bookmark Tweets to read later. Download in the Google Play Store. 👇

    1,050 replies 794 retweets 3,503 likes
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  6. Aug 9

    We’ve identified a bug that sent push notifications about protected Tweets (Retweets, Retweets with comment, replies, and mentions) to non-followers. This issue persisted for 20 hrs and is now resolved. We'll be in touch directly with people whose Tweets may have been impacted.

    427 replies 270 retweets 760 likes
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  7. Aug 1

    We’ve learned that Tweets and Retweets will no longer automatically post to connected Facebook accounts due to a recent Facebook update. Don’t worry, you have other ways to share a Tweet 😁

    613 replies 468 retweets 924 likes
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  8. Jul 13

    We previously launched a “Show the best Tweets first” timeline feature to most accounts. Starting today, this feature will be available to even more people. Learn more about your timeline and how to adjust your settings👇

    634 replies 449 retweets 667 likes
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  9. Jul 12

    We’re launching a new bottom navigation bar on Twitter for Android. With this update, you’ll be able to quickly navigate between all of your tabs with ease!

    3,114 replies 5,639 retweets 44,939 likes
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  10. Retweeted
    Jul 11

    What does this mean for your follower count? Most people will see a change of four followers or fewer; others with larger follower counts may experience a more significant drop. Read more. 👇

    793 replies 2,715 retweets 5,182 likes
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  11. Jun 29

    We've identified a bug impacting some abuse report notifications over the last 3 days where we mistakenly indicated accounts had been found in violation of multiple policies, rather than just the one(s) in violation. We're resolving this issue now - sorry for the confusion!

    1,100 replies 628 retweets 1,789 likes
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  12. Retweeted
    Jun 26

    Starting today, you can use a security key for login verification when you sign in to .

    442 replies 685 retweets 1,316 likes
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  13. Jun 12

    We apologize for the confusion and the inconvenience, and will continue to work to serve you better. 6/6

    2,613 replies 548 retweets 2,214 likes
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  14. Jun 12

    In the meantime, we’re reaching out to people impacted with options to unlock their account and continue to use Twitter. Instructions from us will come during the coming week. 5/6

    909 replies 587 retweets 1,973 likes
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  15. Jun 12

    Our rules don’t allow anyone under 13 to Tweet or create a Twitter account so we’re working on a technical solution to delete those Tweets, and allow the impacted account holders to continue on Twitter. 4/6

    349 replies 543 retweets 1,707 likes
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  16. Jun 12

    These accounts were automatically locked, and we created additional confusion by sending messages to people saying that they’re still under 13 (when many are now older) and need to close their accounts. 3/6

    189 replies 468 retweets 1,421 likes
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  17. Jun 12

    We recently made product changes tied to new privacy laws (GDPR) and became aware of accounts that were set up by people when they were younger than 13. We didn’t expect this. 2/6

    129 replies 470 retweets 1,333 likes
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  18. Jun 12

    There have been questions and concerns about accounts being locked because of age restrictions. We wanted to let you know what happened here, and what we’re doing about it. 1/6

    5,289 replies 1,973 retweets 5,239 likes
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  19. Jun 8

    We are experiencing a higher than usual volume in reports coming in. If you’ve submitted a report to us, please know that we’ll get back to you as soon as we can. We appreciate your patience!

    1,019 replies 375 retweets 1,464 likes
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  20. Jun 7

    The issues some people may have had when viewing their complete follower and following lists, or following additional accounts is now resolved. Thanks for your patience!

    413 replies 147 retweets 581 likes
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